AWS Machine Learning

MAY 14, 2024

Using evaluations and critiques of its outputs, a generative model can continue to refine and improve its performance. The interplay between Generative AI and human input paves the way for more accurate and responsible applications. We used this feedback to finetune the model deployed on Amazon Bedrock to power the chat-bot.

Chatbots 86

Chatbots Feedback Engineering Entertainment 86

ShepHyken

JANUARY 28, 2022

This week we feature an article by Joy Gomez, founder of Field Promax , a company that helps organizations streamline and standardize their workflow, manage teams, communicate with customers, process work orders digitally, and grow their business. He shares the 5 ways a CRM can influence the customer and business part of your organization.

CRM 177

CRM Sales Feedback Customer Support 177

CSM Magazine

APRIL 17, 2024

In today’s always on economy, customer experience managers face the challenge of meeting consumer expectations round-the-clock. Enter chatbots – the tireless, automated assistants revolutionizing customer service. Multi-Channel Integration Today’s customers are on multiple platforms, and so should your chatbot be.

Chatbots 52

Chatbots Analytics Accountability Feedback 52

AWS Machine Learning

NOVEMBER 22, 2023

You marked your calendars, you booked your hotel, and you even purchased the airfare. First, we’ll have a few foundational sessions related to various aspects of Amazon Bedrock —a fully managed generative AI service we launched earlier this year. Use the “Generative AI” tag as you are browsing the session catalog to find them.

Engineering 105

Engineering Best practices APIs Government 105

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.

Customer Experience 163

Customer Experience Scripts Self service outsourcing 163

SmartAction

NOVEMBER 15, 2023

In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Or is it something else?”

Self service 99

Self service Virtual Agent Chatbots Analytics 99

TechSee

JUNE 16, 2021

It establishes a live video stream with the customer and overlays Augmented Reality annotations to provide step-by-step resolution guidance on their mobile screen. The greater the adoption of new technology, the more use cases can be applied and the greater the likelihood that the enterprise will see double digit improvements in their KPIs.

Best practices 251

Best practices Wireless Enterprise Engineering 251

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. However, in the middle the hustle and bustle of daily operations, it’s essential for call centers to prioritize compliance with various laws and regulations. Table of Contents What is Call Center Compliance and Why is it Important?

Call Center 104

Call Center Telemarketing Healthcare Government 104

Hodusoft

OCTOBER 4, 2023

11 Ways to Reducing Communication Costs with Internet Telephony Solutions In today’s competitive landscape, cost efficiency has become a key driver of profitability and sustainability. In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs.

voip 105

voip Real estate Abandon rate Analytics 105

TechSee

OCTOBER 9, 2018

On her way out, she checks with Alexa whether her shoes have been shipped by Amazon, grabs her ear buds, sets her smart home security system, and rides her electric scooter to her WeWork shared office space, stopping briefly at the local convenience store to pick up her morning coffee. They demand highly convenient and fast service.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Fonolo

NOVEMBER 3, 2022

Whatever the size of your contact center, there will likely come a time when you notice your numbers slipping and employees losing steam while their productivity fizzles. Start Creating a Call Center Improvement Strategy. It’s time to dig into the current state of your contact center. Don’t leave any stones unturned.

Call Center 128

Call Center Interactive Voice Response First call resolution Contact Center 128

AWS Machine Learning

DECEMBER 20, 2023

Customers are faced with increasing security threats and vulnerabilities across infrastructure and application resources as their digital footprint has expanded and the business impact of those digital assets has grown. After the security log data is stored in Amazon Security Lake, the question becomes how to analyze it.

Engineering 100

Engineering Accountability Analytics Construction 100

3CLogic

FEBRUARY 7, 2024

In today’s digital world, your competitors are no more than a click away, drastically increasing the importance of delivering personalized customer experiences (CX) on the first go. Success starts with an honest assessment of your organization's weaknesses. Sounds like your organization? You’re far from alone!

Contact Center 59

Contact Center Cloud contact CRM Self service 59

Global Response

FEBRUARY 26, 2024

In today’s world, customers expect not only excellent products but also excellent service. Quality customer service matters; just look at the numbers: 83% of customers are more loyal to businesses that respond to and resolve their complaints. So just what is high-quality customer service?

Call Center 62

Call Center Customer Service outsourcing CRM 62

AWS Machine Learning

JANUARY 24, 2024

Generative AI solutions have the potential to transform businesses by boosting productivity and improving customer experiences, and using large language models (LLMs) with these solutions has become increasingly popular. Where is the data processed? Who has access to the data?

Enterprise 122

Enterprise APIs Advertising Technology 122

Fonolo

AUGUST 5, 2021

Regardless of your industry, providing ongoing training opportunities can mean the difference between finding lasting employees and experiencing high turnover rates. Now that a large percentage of customer service agents are working remotely, it’s never been more important to ensure you have a solid training system in place.

Best practices 159

Best practices Call Center virtual call center Agent burnout 159

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Hodusoft

APRIL 6, 2022

Top 5 Customer Experience Trends to Consider in 2022. In recent years, businesses have realized the impact that customer experience has on the growth of their businesses. To make sure that their companies stick out in the market, they do everything to ensure that their customer experience is optimal.

Customer Experience 105

Customer Experience call center software Contact Center Call Center 105

Nicereply

JANUARY 17, 2024

In today’s hyper-connected world, where customers wield more power than ever before, businesses face an unrelenting challenge: customer complaints. Did you know that, on average, dissatisfied customers will share their negative experiences with 9-15 people ? Why solve customer complaints?

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

AWS Machine Learning

MAY 7, 2024

Alongside these applications, Veritone offers media services including AI-powered audio advertising and influencer marketing, content licensing and media monetization services, and professional services to build bespoke AI solutions.

APIs 100

APIs Advertising Entertainment Metrics 100

Hodusoft

MARCH 21, 2024

Don't Let Challenges Sink Your BPO! Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. As per a report , the global BPO market size was valued at $221.5 from 2021 to 2028. from 2021 to 2028.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

AWS Machine Learning

NOVEMBER 22, 2023

Building a production-ready solution in AWS involves a series of trade-offs between resources, time, customer expectation, and business outcome. This IDP Well-Architected Custom Lens provides you the guidance to tackle the common challenges we see in the field. This post focuses on the Security pillar of the IDP solution.

APIs 79

APIs Accountability Enterprise Transportation 79

Global Response

JANUARY 22, 2024

Sectors like IT, healthcare, finance, and HR lead the way in outsourcing. When used well, these technologies save businesses money , improve processes, and free them up to focus on their core competencies. AI-Powered Automation: AI-powered automation is changing the way both businesses and third-party providers approach outsourcing.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

Hodusoft

FEBRUARY 22, 2024

What former AOL’s CEO James Love Barksdale said for the Internet in the late 90s can be said for Internet Protocol Private Branch Exchange (IP PBX) communication systems in the present era, especially for Managed Service Providers (MSPs). Managed Service Providers (MSPs) have rapidly evolved as key players in the IT services industry.

outsourcing 52

outsourcing Analytics Technology Finance 52

Fonolo

MARCH 11, 2021

It may be difficult to think of metrics and reporting during times like these, but proper data collection can offer insight into what’s working in your call center and what’s not. This can help you alleviate the burden off your agents so they can better support members. How to Overcome Challenges with Your Call Center Metrics.

Call Center 131

Call Center Metrics Abandon rate Healthcare 131

CSM Magazine

MARCH 5, 2024

Remote patient monitoring through mobile apps is becoming increasingly popular, allowing for improved care outside hospital settings. These apps can empower patients to be more active in their health and well-being, leading to improved health outcomes and reduced costs. The global healthcare IT market is growing, poised to reach $1.8

Healthcare 52

Healthcare Education Gamification Consulting 52

Hodusoft

MAY 17, 2024

They can access essential call management functionalities and customer information, which helps them reduce manual errors. In a sophisticated call center or contact center, whenever an agent receives a call they are able to see relevant customer information on their screen at the very same moment. Read on to know more. What Is CTI?

Interactive Voice Response 52

Interactive Voice Response CRM Contact Center Call Center 52

Global Response

DECEMBER 21, 2023

Cultural and Language Alignment with Customers Cultural and linguistic alignment makes a massive difference in the quality of customer service provided, and it’s obvious that US-based call centers will have a stronger cultural and linguistic alignment than those that are located further away. Is the investment worth it?

Call Center 62

Call Center outsourcing Finance Healthcare 62

Hodusoft

JANUARY 10, 2024

Seamless Connectivity: Exploring the World of IP PBX for Hosted Service Providers Would you be surprised to know that many hosted service providers are adopting hosted IP PBX systems and hosted telephony systems more than ever before? Traditional phone systems are gradually giving way to more flexible and scalable solutions.

Interactive Voice Response 52

Interactive Voice Response Technology Marketing CRM 52

Comm100

MAY 16, 2023

According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential. In this article, we’ll go over the common security threats in higher education and ways live chat security can be improved.

Education 82

Education Chatbots Engineering Banking 82

Momentum Telecom

MARCH 2, 2024

An estimated 70% of businesses will leverage cloud telephony services by the end of 2023 ,1 so if you have yet to move your business communications to the cloud, it’s likely only a matter of time. Below, we’re sharing five questions to ask when considering if your business should make the switch to a cloud voice solution.

Interactive Voice Response 52

Interactive Voice Response Chatbots CRM Analytics 52

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 80

Best practices Metrics Feedback Enterprise 80

Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! Together, they can support the success of your outsourced project. As a consequence, your relationship and the solution will be stronger.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.

Customer Service 90

Customer Service Multichannel Chatbots Healthcare 90

Global Response

OCTOBER 17, 2023

Decreased budgets, increased demands, growing burnout among healthcare workers across all positions, increasing need for security and data privacy, and growing patient expectations all contribute to the desire and need for outsourced support. Healthcare outsourcing is growing—estimated to reach $66.3

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62