Nicereply

JUNE 1, 2021

NPS and CSAT have been an important performance indicator for Argeweb since 2016, but the tools they have used in the past were developed and maintained by their own development team. Argeweb created a test account with the top 5 SaaS suppliers and began testing their capabilities.

APIs 99

APIs SaaS Surveys Feedback 99

Amity

DECEMBER 9, 2016

Are enterprise clients most concerned with security, uptime and having access to an account manager? In fact, one of Joanna Wiebe’s most successful headline copy tests came out of a result of taking exact wording from a customer’s testimonial: she was able to increase conversions by 103% for one of her SaaS clients.

Marketing 109

Marketing SaaS Sales Surveys 109

Totango

JANUARY 10, 2019

You’re an expert at providing the quality SaaS and subscription products your customers love. Choose one that enables you to visualize customer relationship hierarchies across accounts, product lines, and channel partners. Feature #2: Easier Account Management. Lots of customers mean lots of accounts to manage.

Enterprise 63

Enterprise SaaS CRM Upselling 63

ChurnZero

FEBRUARY 7, 2020

It’s bright with 100% chance of tremendous growth as SaaS continues to enjoy its moment in the sun. A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. These are the questions that can onset an existential career crisis. 6 in the U.S. #2

SaaS 64

SaaS Transportation B2C Customer retention 64

Kayako

FEBRUARY 4, 2016

They hand them off to sales, sales carefully handles the customer through their many segments and moves them into their first account. For SaaS companies, growth and reducing customer churn is vital for survival. — Kayako (@Kayako) February 1, 2016. Win a 3-month Customer Thermometer account!

SaaS 48

SaaS Accountability Feedback Sales 48

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? Benefits of SaaS gamification in Customer Success. How SaaS Gamification works? Wrapping Up.

Gamification 11

Gamification SaaS Education Upselling 11

SmartKarrot

MAY 28, 2020

General Data Protection Regulation is one such regulation in European law which was brought forth in 2016 to implement data privacy and protection for every citizen of European Union (EU). Guide to running a GDPR compliant SaaS business” Source: GDPR for SaaS. The Ultimate GDPR SaaS Checklist” Source: GDPR SaaS Checklist.

SaaS 10

SaaS Government Banking Accountability 10

SmartKarrot

MAY 28, 2020

It is a common belief in the SaaS industry that the acceptable SaaS churn rate benchmarks is around 5% annually. Hence, you need to consider multiple factors to find SaaS churn rate benchmarks. They conducted this survey in 2016 on 336 SaaS companies out of which nearly half of them reported their churn rates.

Benchmark 10

Benchmark SaaS B2C B2B 10

Amity

OCTOBER 12, 2016

Saas Tattler Issue 94 - Let Your Emails Be Heard! • How to Send SaaS Onboarding Emails Without Being a Nag. When it comes to your first clients, you need to do whatever it takes to get your accounts live. billion emails sent each day in the world, and almost 109 billion of those are business emails. You know what is rude?

SaaS 64

SaaS Upselling Metrics Education 64

Amity

FEBRUARY 9, 2016

In this issue of the SaaS Tattler, we discuss what you can do to retain your customers. • Retain Loyal Customers with these 3 SaaS Renewal Strategies. Unlike traditional business models, for a SaaS business, the customer journey beings with the purchase. The Best Customer Success Resources of 2016. New reader?

SaaS 60

SaaS Customer retention Education Best practices 60

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. The integration of AI with SaaS is a paradigm-shifting phenomenon.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. The integration of AI with SaaS is a paradigm-shifting phenomenon.

SaaS 8

SaaS APIs Analytics Enterprise 8

ClientSuccess

OCTOBER 3, 2018

Out of these three categories the third one is arguably the most important but also the easiest to put off, because I am accountable only to myself to complete it. The “Subscribed” Podcast – These episodes going back to 2016 are such a great resource for on the fundamentals of customer success. So I try and start there.

Best practices 52

Best practices SaaS Metrics Accountability 52

Jon Arnold

JANUARY 21, 2019

Census Bureau statistics (as of December 2018), in 2016 there was just shy of 6 million firms, with total employment of 126.8 This segment alone accounts for some 67 million employees, and that represents 53% of the total U.S. So, is this a small market or a big market? Based on the most current U.S. million businesses. Of those 126.8

voip 67

voip Marketing APIs Upselling 67

aircall

OCTOBER 25, 2018

Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition. That figure was up from 33% in 2016 and 26% in 2015. In my previous role, I was the sales enablement coordinator for a high-growth SaaS company.

Sales 75

Sales B2B Outbound sales SaaS 75

Totango

JANUARY 22, 2019

Recurring revenue is the lifeblood of any SaaS enterprise operating within today’s new subscription economy. The digital transformation of business has led to an explosion of demand for SaaS products, but the low barrier to entry and the fluidity it has afforded customers has created immense competitive pressures.

Best practices 72

Best practices SaaS Upselling CRM 72

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. She has also geared up many product-based SaaS companies as an Investor in recent times. Allison Pickens.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Amity

FEBRUARY 2, 2016

The Best Customer Success Resources of 2016. The nature of the SaaS model means that there is a very direct relationship between your company’s ability to achieve its corporate goals and your customers’ ability to achieve their goals. 3 Ways to Elevate Customer Success in Your SaaS Business. McKinsey & Co.

SaaS 80

SaaS Education Customer retention Sales 80

JustCall

APRIL 13, 2020

However, to maintain the same level of professionalism, it will be wise for you to take these tips and hacks into account. Holding regular team check-ins through video meetings is also crucial for holding them accountable. Ascertain performance accountability from remote sales reps by setting clear timelines.

Sales 98

Sales CRM Chatbots Analytics 98

Kayako

DECEMBER 31, 2015

Come back soon for our prediction on 2016, or sign up for the blog and we’ll send it straight to your inbox. The Five Elements of a Perfect SaaS Support System , by Emeric Ernoult. A technical post that will guide you through the many small features to consider when dealing with an SaaS system that support vitally needs.

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ll be covering these areas throughout 2016 so be sure to subscribe to our blog newsletter to stay at the top of your support game this year. 2016 is an exciting year for support. They want now!

Customer Support 56

Customer Support Self service Technical Support Consulting 56

SmartKarrot

JANUARY 25, 2022

Germany is one of the top hubs for SaaS companies in Europe. The SaaS industry has seen tremendous growth in the past couple of years in Germany. So many SaaS startups have cropped up in the market in the past few years, and seeing their growth traction, it is tough to choose one over the other. Headquarter: Berlin, Germany.

SaaS 10

SaaS Banking Marketing Chatbots 10

ChurnZero

JANUARY 26, 2021

Finally, because this is a customer-facing tool, we won’t be using it to document internal strategies for engaging and growing a customer account. That information is captured in an Account Plan which is a different exercise and tool altogether. . Simplicity is the name of Joint Success Plan game. The Customer Success Battle Plan.

Management 98

Management Chief Customer Officer Upselling SaaS 98

ChurnZero

AUGUST 25, 2020

Previously Godard served as CEO of SteelBrick which was acquired by Salesforce in 2016. Jay Nathan, Higher Logic Jay ( @jaynathan ) is Chief Customer Officer at Higher Logic , a leading SaaS-based online community and communications software.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

Netomi

JANUARY 5, 2022

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Nicereply

JUNE 18, 2020

SaaS and eCommerce have been around long enough that some companies now have customers for over a decade. Baremetrics also automates a follow-up email to canceled accounts. In SaaS, the most common cohort analysis is done based on the time of signup. — Viktor Magic (@viktormagic) November 16, 2016.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK. The company was founded in 2016. Checkout.com.

SaaS 10

SaaS Advertising B2B Transportation 10

SmartKarrot

APRIL 14, 2020

SaaS data security and privacy is no different. Some are important for service-based industries, some for SAAS based cloud product/services, while some for healthcare and some for organizations working with data from EU or storing data of users from EU. GDPR Implications for SaaS. Under the GDPR, both SaaS customers (i.e.,

SaaS 10

SaaS Healthcare Personalization industry standards 10

SmartKarrot

APRIL 14, 2020

SaaS data security and privacy is no different. Some are important for service-based industries, some for SAAS based cloud product/services, while some for healthcare and some for organizations working with data from EU or storing data of users from EU. GDPR Implications for SaaS. Under the GDPR, both SaaS customers (i.e.,

SaaS 10

SaaS Healthcare Personalization industry standards 10

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. In an attempt to know more about the SaaS environment in Brazil, we have researched the best SaaS companies in Brazil and came up with a list of 20 SaaS companies in Brazil. Founded in: 2016.

SaaS 10

SaaS Real estate Construction Transportation 10

Kayako

NOVEMBER 24, 2016

Who knew launching a SaaS company could relate to a tractor factory? We applied Stack’s methodology to modern day SaaS product development. The hidden elements in Stack’s story that we needed to take into account were a deadline and shipping on time. A photo posted by Jamie Edwards (@jmedwards) on Jun 20, 2016 at 10:29am PDT.

Morale 0

Morale SaaS Construction Accountability 0

Amity

JUNE 28, 2016

Now that we’re halfway through 2016, we can check in on how accurate some of those 2015 predictions were, and how those trends are impacting Customer Success. Back in February, HubSpot shared this infographic , highlighting data-driven decisions as a trend to watch in 2016. Driven by data. Outbound Returns.

B2B 51

B2B Outbound sales Accountability Sales 51

ClientSuccess

APRIL 4, 2017

Mitch Mcfarlane, SVP of Product and Customer Experience at Instructure , recently spoke alongside several other customer success executives and leaders at the CS100 Summit 2016 in Park City, Utah. What are my top 20 (or top 10) accounts where I as a leader should be focusing my time? What clients have been silent recently?

Metrics 40

Metrics Airlines SaaS Education 40

Talkdesk

JUNE 1, 2016

This blog post is an Opentalk 2016 panel recap. JASON : I’ve invested in 21 SaaS companies. We went over a massive reorganization because accounts were changing hands. For more Opentalk content, check out Opentalk Full Coverage. Moderator : Gadi Shamia , Chief Operating Officer, Talkdesk. Panelists : John Mayhall , N.

Customer centricity 40

Customer centricity Marketing B2C Benchmark 40

CrazyCall

APRIL 9, 2019

Then in 2016 she became one of the Top 50 Marketing Thought Leaders and joined the ranks of Inc. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. In 2016, The Bridge Group expanded their offer with Account Based Revenue services.

Sales 133

Sales Consulting Consulting Coaching 133

Kayako

OCTOBER 13, 2016

Plus, everyone can see the interaction, holding the business accountable for the information it presents, which can also help other customers struggling with the same issue. It’s reported that 67% of users have used, and continue to go to a company’s social media account to obtain customer service. customersuccess.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

Comm100

NOVEMBER 23, 2020

I can see how this might be a powerful tool for individual sales reps or account managers, but not a customer support team.” Great for: Early-stage SaaS startups and small subscription-based businesses in need of a multi-functional email ticketing software. However, users report that Intercom is improving. 4.0 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52