CSM Magazine

JUNE 12, 2015

Based on rigorous testing of CRM software applications from around the world, ISM has announced the winners of the 2015/16 Top 15 CRM Software Awards. ExSellence 6.02 – by Optima Technologies, Inc. SalesTalk – by SalesTalk Technologies, Inc. Maximizer CRM 2015 R2 – by Maximizer Software Inc. C2CRM – by Clear C2, Inc.

CRM 40

CRM Enterprise Big data Customer centricity 40

Beyond Philosophy

DECEMBER 12, 2016

billion in sales, representing 12% growth for Cyber Monday sales in 2015. A survey by CFI group , global leaders for providing customer feedback, conducted a holiday retail report sponsored by Radial, an Omni channel commerce technology and operations provider. Per USA Today , this year’s Cyber Monday booked $3.45

Consulting 392

Consulting Consulting Sales Customer Experience 392

Creative Virtual

FEBRUARY 7, 2023

This can be applied to marketing, sales, and customer support. Sometimes those of us in marketing and sales are guilty of spinning the truth a little bit. It’s clear that technology is an important tool in creating more personalized customer experiences, whether that be on digital channels or in-person. Absolutely!

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

Spearline

DECEMBER 1, 2021

testRTC was founded in 2015 by CEO Tsahi Levent-Levi, VP R&D Amit Shachak, and CTO Muly Oved. About testRTC testRTC is an industry leading WebRTC company founded by friends Tsahi Levent-Levi, Amit Shachak and Muly Oved in Israel in 2015. The company also aims to open a US office in California’s Silicon Valley in 2022.

Telecommunications 111

Telecommunications Enterprise Marketing Accountability 111

aircall

JUNE 28, 2022

WebRTC, the technology behind Google Meet, was getting standardized and deployed widely, enabling any browser to become a phone app. Early 2015, we’re having “OK” traction, but we’re struggling to raise money to accelerate. The last day of 2015 remains mythical. real headquarter for Aircall—not only a remote sales office.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

TechSee

JANUARY 29, 2019

In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. Computer vision is relevant across the entire customer journey, including sales and commerce, marketing and customer service. No – computer vision.

CRM 164

CRM Personalization Self service Sales 164

Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. The investments in infrastructure and technology to make remote working possible won’t vanish.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Natalie Petouhof

SEPTEMBER 15, 2015

Tweet As the connected customer experience continues to evolve, Cagemini today released the 16th annual global automotive study, The 2015 Cars Online “The Selfie Experience” Phones have become “the” selfie device, now this study shows consumers want that same personalized experience as a segment of one.

Automotive 45

Automotive Engineering Personalization Customer Experience 45

Tethr

DECEMBER 8, 2021

The company will use the new funds to accelerate investments in sales and marketing and continue to advance its industry-leading listening platform. Beasley, with over 20 years of experience in founding, growing, and selling tech companies, began working with Tethr in 2015 and has served in several executive roles since that time.

Analytics 93

Analytics Enterprise Sales Customer Care 93

Hello Customer

MAY 17, 2020

Hello Customer was founded in 2015 by Leslie Cottenjé, Bram De Vos and Joeri Pansaerts as a SaaS platform that enables businesses to analyse customer experiences and expectations, automatically distil useful insights from them and subsequently take actions to optimise the customer experience. New fundraising round supports ongoing growth.

SaaS 98

SaaS B2B Feedback Enterprise 98

CSR Inc.

JULY 17, 2016

It’s a field that – without a doubt – has been exclusively enabled by technology. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity. Technology is poised to have a major impact of the use of incentive programs, increasing the scope of what’s possible.

Call Center 48

Call Center Technology Gamification Coaching 48

Hodusoft

OCTOBER 1, 2022

HoduSoft, India-based Unified Communications products maker, announced its collaboration with ITWerks Pte Ltd, a global provider of end-to-end software and cloud technology solutions. The partnership aims at harnessing innovative UC technology for enabling businesses to modernize and reshape their communications. About HoduSoft.

Contact center software 52

Contact center software Marketing voip Contact Center 52

Beyond Philosophy

OCTOBER 28, 2014

There are four common Systems areas that apply to this concept: Technology, Call Routing and Answering Customer Identification, and Mobility. Area #1: Technology When there is technology deployed in a Naïve or Transactional organization, they are doing so to get the product to market as quickly as possible with fewer costs.

Customer Experience 341

Customer Experience Scripts Customer centricity Consulting 341

Fonolo

NOVEMBER 21, 2017

If you’re following the CPaaS world, you may recall that Shoretel bought Corvisa at the end of 2015. Resellers don’t get as much press or attention as the technology vendors. The 800 person company resells products from over 300 technology vendors and claims over 7000 customers. ConvergeOne Acquires SPS.

Contact Center 129

Contact Center Abandon rate Call Center Technology 129

CSM Magazine

JULY 29, 2021

Exceed AI is an NLP and virtual assistant provider that offers edge-cutting solutions to sales and marketing teams. What makes it vital is how its virtual sales assistant software utilizes conversational AI to ensure that each lead is followed up with and nurtured. Businesses use this technology to: Convert website visitors into leads.

Real estate 98

Real estate Engineering Consulting Consulting 98

LiveChat

AUGUST 24, 2018

To close a sale, face-to-face interactions are necessary. Luckily, live chat can help real estate agents avoid the pitfalls of digital customer service while simultaneously boosting sales. Your response time can be the difference between closing a sale or losing one. Real estate is a people-driven business. Adapting to change.

Real estate 45

Real estate Sales Consulting Consulting 45

Beyond Philosophy

OCTOBER 28, 2014

There are four common Systems areas that apply to this concept: Technology, Call Routing and Answering Customer Identification, and Mobility. Area #1: Technology. When there is technology deployed in a Naïve or Transactional organization, they are doing so to get the product to market as quickly as possible with fewer costs.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

aircall

OCTOBER 6, 2022

The Spanish startup ecosystem alone has grown 5x in value since 2015 , resulting in a combined value of €46B billion. With technology as one of the national drivers of economic growth, the speed of digitisation of its companies and the unstoppable rates of investment and adoption of SaaS solutions, it is a suitable ecosystem for Aircall.

SaaS 62

SaaS Education Marketing Technology 62

Infinity

FEBRUARY 17, 2020

Call tracking technology reports on the click, call, and conversion. Once your pre-defined conversion is logged, call tracking technology attributes the source that originally drove a customer to call. Salesforce and call tracking for your sales teams. Interactions over the phone , Salesforce, (2015). References.

Marketing 52

Marketing Sales CRM Analytics 52

TechSee

APRIL 10, 2019

A company-wide customer-centric culture essentially places the customer at the heart of the organization, ensuring a positive experience both pre-sale and post-sale. The company’s NPS jumped 9 points from 2015 to 2018 and they won two of the three J.D. BT – Customer-centric culture. Power’s 2018 U.S.

Customer Experience 154

Customer Experience Customer centricity Interactive Voice Response Wireless 154

CSM Magazine

NOVEMBER 4, 2021

ADTANCE , a leading international After-Sales Service technology platform provider for manufacturers, industrial companies and mechanical engineering organizations has integrated the company’s ADTANCE Smart Services with Microsoft Teams , providing users with a comprehensive solution for industrial customer service.

Customer Service 52

Customer Service Automotive Engineering Sales 52

Fonolo

MARCH 22, 2022

Evolving technologies; Increasingly complex customer cases, and. According to Gartner, by the end of 2015, more than 40% of the top companies will be using gamification to transform their business operations. by 2015, according to M2 Research. By 2025, the global gamification sales revenue is estimated to reach $32 billion.

Gamification 75

Gamification Call Center Contact Center Feedback 75

Revation Systems

JANUARY 5, 2023

Emotions and trust impact how we make all types of decisions, whether buying a new car or innovative technology for your organization. During the sales process I found myself becoming emotionally attached to the one with more “sizzle” and “bells and whistles.”

Best practices 62

Best practices Morale B2B SaaS 62

Aspect

OCTOBER 15, 2020

The modern smartwatch as we know it burst onto the scene with the A pple watch in 2015 and has exploded in sales, popularity and functionality over the last five years. Not only does this reflect the shift in the technologically savvy workforce, but it also represents the changing dynamic of the contact center itself.

call center workforce 62

call center workforce Morale Surveys Call Center 62

Vcaretec

JUNE 6, 2022

The first part is the Expo Hall ; this is where your team can explore new solutions, demo cutting edge technology, and put names to faces with vendors, tools, and partners. During this part of the event, you’ll likely break off into separate Tracks based on your discipline - Marketing, Sales, Operations, etc. -

Customer Care 52

Customer Care Wireless Education Contact Center 52

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Wade Wiant , Vice President of Sales and Channels at Mediu. Colin Taylor.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Horizon CX

APRIL 1, 2024

Back in 2015, MaritzCX conducted a revealing study that shed light on the state of CX maturity across industries. Furthermore, insufficient investment in CX technology and resources can impede progress. Employee engagement: Employees are empowered to deliver a positive customer experience.

Journey mapping 52

Journey mapping Customer centricity Customer retention Feedback 52

Hello Customer

MAY 17, 2020

Hello Customer was founded in 2015 by Leslie Cottenjé, Bram De Vos and Joeri Pansaerts as a SaaS platform that enables businesses to analyse customer experiences and expectations, automatically distil useful insights from them and subsequently take actions to optimise the customer experience. New fundraising round supports ongoing growth.

SaaS 52

SaaS B2B Feedback Enterprise 52

Natalie Petouhof

JUNE 15, 2015

With the next generation Journey Builder brands are empowered to create journeys that blur the lines of CRM and span the Salesforce Customer Success Platform – connecting journeys across sales, service, marketing and custom apps. New Active Audiences display features are expected to be generally available in Q3 2015.

Marketing 86

Marketing Advertising CRM Sales 86

AWS Machine Learning

APRIL 18, 2023

As an example of how performance improves when the model is fine-tuned, consider asking it the following question: “What drives sales growth at Amazon?” per diluted share, for the year ended December 31, 2015. per diluted share, for the year ended December 31, 2015. per diluted share, for the year ended December 31, 2015.

Finance 65

Finance Scripts APIs Sales 65

Win the Customer

APRIL 6, 2017

Customer relationship management software has become an essential sales tool for businesses. percent from 2014 to 2015, from $23.4 But no matter which CRM solution you use, a few features are essential in today’s sales environment. In today’s sales environment, mobile capability is essential for an effective CRM tool.

CRM 108

CRM Customer Experience Social media contact Sales 108

CSM Magazine

FEBRUARY 2, 2021

ADTANCE , an international After-Sales Service technology platform provider, announced the first live remote support software capable of connecting every type of camera to the system, including cameras within smartphones, tablets, computers, security cameras, drones and underwater Remote Operated Vehicles (ROVs). About ADTANCE.

Customer Support 75

Customer Support Automotive Engineering Sales 75

aircall

JUNE 11, 2021

Phone communication lacks visual cues, and without them, your sales reps and support agents only have their words, tone, and inflection to communicate messages to your customers. Environment — surroundings, technology, and other outside influences. Cloud calling voice technology didn’t take off until the mid-2000s.

voip 62

voip APIs Call Center Telecommunications 62

Global Response

OCTOBER 2, 2023

Your online reputation can cross many channels, and managing this reputation can improve how customers see your brand and increase customer trust, loyalty, retention and sales. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.

Call Center 62

Call Center Management Airlines outsourcing 62

Natalie Petouhof

SEPTEMBER 1, 2015

Before the opt-in economy, many businesses focused on the initial sale. The goal – enticing them to convert from a lead to a sale. Yet, poor after-sales service occurs every single day in many, many companies. A company’s business model must move post-sales care to a more mature level.

Sales 40

Sales Management Advertising Analytics 40

Eptica

AUGUST 28, 2015

Date: Friday, August 28, 2015 What is a customer hub? Published on: August 28, 2015. ” The skills contained include sales, marketing, customer service, analytics, change management and collaboration – all within the same team, rather than simply scattered across the organisation. And why do you need one?

Multichannel 92

Multichannel CRM Contact Center Banking 92