The Rise of the Multi-Channel Agent
The Call Center School
APRIL 24, 2019
In the early 2000s centers slowly started expanding the number of channels and started calling themselves contact centers. This trend continued and the number of channels continued to grow, turning contact centers into multi-channel centers where customers can choose to get in touch with companies using the channel of their preference. Social Media Contact Center TrainingAnd How to Prepare Agents for the Job.