Vonage

OCTOBER 12, 2015

As such, this article, although it focuses on sales tactics, actually falls under the heading of customer service. Incorporate these five customer service strategies into your sales tactics and watch sales grow. Related Posts Start-up sales advice from three sales champions. It is everyone’s job.

Sales 102

Sales Customer Service Upselling B2C 102

GetFeedback

MAY 5, 2019

So, if you make them choose between a good product and a good after-sales service, you’re not on the right path. . Good products keep customers interested, but after-sales service keeps them loyal. And allowing your business to not address customers’ after-sale needs, you’re ruining the future of your brand.

Sales 111

Sales Feedback Best practices Customer Service 111

CX Journey

FEBRUARY 5, 2015

We’re one month into 2015, and it’s already apparent that Customer Experience is on everyone’s agenda - or at least on those of the 95% of retailers surveyed by Boston Retail Partners ,who identified customer experience as a top-three priority in the new year. In 2015, that’s all subject to change - and rightfully so.

Chief Customer Officer 71

Chief Customer Officer Customer centricity Engineering Analytics 71

Customer Interactions

OCTOBER 27, 2015

​Omar Akhtar guest blogs on Brian Solis’s blog about unifying your sales, marketing and service departments around the customer experience.

Surveys 53

Surveys Sales Marketing Customer Experience 53

Eptica

JANUARY 8, 2016

Date: Friday, January 8, 2016 5 customer experience lessons from the 2015 Holiday Shopping season. Author: Robin Tandon While the peak season for retailers isn’t yet over, many companies are already taking stock and looking at their performance, as well as studying the wider trends that emerged in the run up to Christmas 2015.

Customer Experience 49

Customer Experience Multichannel Self service Contact Center 49

JivoChat

OCTOBER 26, 2021

We’ve trawled the internet looking for free templates for your sales website, searching for options in different categories, to help you narrow down your search and help you make a decision. Generic templates for sales websites. These are examples of templates that will work on any kind of sales website. Pendent Store.

Sales 52

Sales Automotive Engineering Education 52

PeopleMetrics

JANUARY 5, 2015

It’s 2015, and that means we’re blazing into the 16th year of this still-new millenium. As you take stock of your last year, and look forward into a new one, it’s a good time to consider: What are you going to do differently in 2015? Your answer will say a lot about your expectations and your understanding of sales strategy.

Sales 63

Sales Consulting Consulting Feedback 63

Vcaretec

JUNE 6, 2022

Naturally, a large portion of sales are concentrated on spending holidays like Black Friday, Cyber Monday, and Green Tuesday. Here are some Vcare statistics from the 2015 holiday season, along with some quotes from Vcare call center clients and industry experts.

Multichannel 89

Multichannel Entertainment Customer Care Call Center 89

CSM Magazine

JUNE 12, 2015

Based on rigorous testing of CRM software applications from around the world, ISM has announced the winners of the 2015/16 Top 15 CRM Software Awards. Maximizer CRM 2015 R2 – by Maximizer Software Inc. Each software application is rated according to 179 selection criteria. Sugar CRM v. 7.6 – by Sugar CRM. ISM Top 15 CRM SMB Winners.

CRM 40

CRM Enterprise Big data Customer centricity 40

CSM Magazine

OCTOBER 4, 2023

Before 2015, IT teams had the luxury of time on their side – once you issued a certificate, you didn’t have to worry about it for the next 5 years. That window was cut short to 3 years in 2015, then 2 years in 2018, and finally to just 13 months in 2020. Manual certificate management is on its last legs in 2023.

Management 59

Management Enterprise SaaS Sales 59

PeopleMetrics

DECEMBER 18, 2015

In keeping with millennia of human tradition, let’s look back at our top ten blog posts from 2015. Legend has it that in a damp, craggy cave, an ancient hunter-gatherer created the first list-based Web article. I sincerely hope you've enjoyed following along as much as we've enjoyed writing for you.

Customer Experience 61

Customer Experience Best practices Banking Metrics 61

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

Eptica

NOVEMBER 16, 2016

Date: Wednesday, November 16, 2016 How does customer experience affect sales growth? In 2015 he examined the difference in revenue growth between pairs of similar US businesses in five sectors (cable communications, airlines, investments, retail and health insurance). Published on: November 16, 2016.

Sales 54

Sales Customer Experience Multichannel Airlines 54

Beyond Philosophy

DECEMBER 12, 2016

billion in sales, representing 12% growth for Cyber Monday sales in 2015. Chances are if you are shopping for the holidays, you are buying at least in part online. Per USA Today , this year’s Cyber Monday booked $3.45

Consulting 392

Consulting Consulting Sales Customer Experience 392

PeopleMetrics

FEBRUARY 11, 2015

This quote from Sonia Simone ''s excellent post entitled How to Create a Deep Connection with Prospects and Customers sums up a question we''ve been grappling with here at PeopleMetrics in recent months: how to help B2B companies differentiate on the prospect experience and close more sales. When to Start Listening. Survey Says ''Yes''.

Sales 79

Sales B2B Feedback Surveys 79

Beyond Philosophy

NOVEMBER 10, 2014

Despite understanding, many organizations still reward on operationally focused Key Performance Indicators (KPIs) like sales and productivity. Most organizations choose to focus on sales as their KPI. If you have all of your incentives tied to sales and productivity, that’s what will be the focus your team’s efforts.

Customer Experience 295

Customer Experience Customer centricity Customer emotions Employee engagement 295

Natalie Petouhof

SEPTEMBER 15, 2015

Tweet As the connected customer experience continues to evolve, Cagemini today released the 16th annual global automotive study, The 2015 Cars Online “The Selfie Experience” Phones have become “the” selfie device, now this study shows consumers want that same personalized experience as a segment of one.

Automotive 45

Automotive Engineering Personalization Customer Experience 45

Creative Virtual

FEBRUARY 7, 2023

This can be applied to marketing, sales, and customer support. Sometimes those of us in marketing and sales are guilty of spinning the truth a little bit. In a nutshell, individualizing the experience is taking standard personalization one step further in order to create a unique – but not creepy! engagement with the customer.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Tethr

DECEMBER 8, 2021

The company will use the new funds to accelerate investments in sales and marketing and continue to advance its industry-leading listening platform. Beasley, with over 20 years of experience in founding, growing, and selling tech companies, began working with Tethr in 2015 and has served in several executive roles since that time.

Analytics 93

Analytics Enterprise Sales Customer Care 93

Beyond Philosophy

DECEMBER 11, 2014

You focus on product sales and performance at team meetings. If you choose to focus on sales and operations at the meeting, then your team will, too. To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015.

Customer Experience 335

Customer Experience Customer centricity Airlines Sales 335

Provide Support

NOVEMBER 11, 2015

Customer expectations for the holiday season 2015. Holiday revenue can account for 20-40% of a retailer’s annual sales, according to NRF. Perhaps, it is understandable that one in four retailers names sales, revenue, profit and conversions as a top business priority during the holiday season. © 2003 - 2015 Provide Support LLC.

Customer Experience 68

Customer Experience Sales Accountability Best practices 68

LiveChat

AUGUST 24, 2018

To close a sale, face-to-face interactions are necessary. Luckily, live chat can help real estate agents avoid the pitfalls of digital customer service while simultaneously boosting sales. Your response time can be the difference between closing a sale or losing one. Real estate is a people-driven business.

Real estate 45

Real estate Sales Consulting Consulting 45

Customer Interactions

MARCH 31, 2016

Between September and October 2015, Aberdeen surveyed 254 end-user organizations to understand their sales compensation and overall sales performance management best practices.

Sales 36

Sales Best practices Surveys Management 36

TechSee

JUNE 16, 2022

Mike is the President of Reflective Keynotes , a Canada-based training firm that helps contact centers improve their sales and CX results. He has over 20 years of customer service, sales and management experience, with a laser focus on contact centers. Barry Dalton, Global VP, Customer Interaction Technology at Concentrix.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Natalie Petouhof

AUGUST 9, 2015

A company’s business model must move post-sales care to a more mature level. 1] See “The State of Customer Success Management 2015” by Natalie Petouhoff, Constellation Research, December 22, 2014. In an opt-in economy, the economic value of a customer is realized over time, instead of in the upfront sale.

Sales 61

Sales Management Analytics Marketing 61

TechSee

JANUARY 29, 2019

In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. Computer vision is relevant across the entire customer journey, including sales and commerce, marketing and customer service. No – computer vision. Rise of Computer Vision.

CRM 164

CRM Personalization Self service Sales 164

Quality Contact Solutions

DECEMBER 31, 1969

announced today that Julie Kramme, Director of Sales and AJ Windle, Director of Client Engagement have earned their Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE). November 13, 2019 (Aurora, NE) Quality Contact Solutions, Inc.

Telemarketing 67

Telemarketing Business Process Outsourcing outsourcing B2C 67

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Video Support.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Kayako

DECEMBER 31, 2015

2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. But there’s still a way to go, and for customer support to really thrive it needs the backing of the board – just like marketing and sales departments. Now onto the best of 2015!

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

Fonolo

NOVEMBER 21, 2017

If you’re following the CPaaS world, you may recall that Shoretel bought Corvisa at the end of 2015. SPS had 2015 sales of $300 million and its estimated that this will push ConvergeOne’s revenue above the $1B mark. Corvisa was a both a hosted call center and a Twilio-esque CPaaS platform. ConvergeOne Acquires SPS.

Contact Center 129

Contact Center Abandon rate Call Center Technology 129

Win the Customer

MARCH 14, 2016

Shoppers are coming into stores armed with mobile devices containing information and utilities that could make or break a sale. In the past few years, the number of apps tied to shopping has grown exponentially — so exponentially in fact that Apple has released a new shopping category in November 2015. Mobile Shopping Ascension.

Marketing 104

Marketing Sales Analytics Customer Service 104

Beyond Philosophy

NOVEMBER 26, 2014

When marketing is seen as a support department to sales or described as the “ones who do the brochures,” the organization does not see them as a key element to the organization. To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015.

Advertising 324

Advertising Customer centricity Marketing Customer Experience 324

Hello Customer

MAY 17, 2020

Hello Customer was founded in 2015 by Leslie Cottenjé, Bram De Vos and Joeri Pansaerts as a SaaS platform that enables businesses to analyse customer experiences and expectations, automatically distil useful insights from them and subsequently take actions to optimise the customer experience.

SaaS 98

SaaS B2B Feedback Enterprise 98

Steve DiGioia

MAY 11, 2020

But, “It’s on sale!” Copyright © 2015-2020 Steve DiGioia. ? With coupon in hand, they brave the long lines and haggled cashiers just to get an extra 15% discount on a product they don’t need in the first place. ” , she says. Low price shoppers don’t equate value with the price paid. Like this post?

Feedback 254

Feedback Sales Customer Service 254

Hodusoft

OCTOBER 1, 2022

HoduSoft is a Unified Communications software company incorporated in 2015 with its headquarters in India. If you’ve any queries or would like to learn more about HoduSoft, get in touch with their sales team at sales@hodusoft.com or visit our website here. HoduBlast – A Voice, SMS, & WhatsApp Broadcasting Software.

Contact center software 52

Contact center software Marketing voip Contact Center 52

Provide Support

OCTOBER 28, 2015

However, other stats showing how big an impact those small number of customers reaching out via social media (compared to other, traditional customer service channels) have on the brand’s image, reputation and in the end, sales volume, become even stronger motivation to put in time and effort into the development of social customer care.(.).

Customer Care 88

Customer Care Sales Customer Service Best practices 88

CallSource Insights

APRIL 10, 2019

One in four leads calling a dealership are for sales – 75% of prospects calling in are for Fixed Ops. Make all calls to the Sales department count. Only about half (51%) of your sales calls in 2018 were viable leads. 80% of inbound sales opportunities are being missed. Improve your inbound phone performance.

Automotive 40

Automotive Inbound sales Sales Coaching 40