Contact Center Pipeline

DECEMBER 28, 2016

Since the very first issue of Pipeline (March 2009), we have published a regular feature called Inside View. This year, we began publishing those columns on our blog to help spread the word about these outstanding contact centers, leaders and […].

Contact Center 100

Contact Center Call Center Customer Service Customer Experience 100

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon.

APIs 118

APIs Enterprise Analytics Technology 118

Alorica

MARCH 18, 2019

On March 17, 2009, we were taking our first calls in Guatemala! Joining the Alorica family in February 2009, he still remembers that day like it. Do you remember what you were doing 10 years ago? Well WE do!

Management 87

Management 87

Beyond Philosophy

MAY 5, 2016

This buyback agreement, described by Reuters as a framework deal, includes the Jetta Sedan, the Golf compact and the Audi A3 models sold since 2009. If you enjoyed this post, you might be interested in the following blogs: Fiat Chrysler: The Latest Car Brand to Wreck Consumer Trust. liter diesel cars sold in the U.S.

Consulting 262

Consulting Consulting Customer Experience Sales 262

Verint

DECEMBER 28, 2017

When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. The following One Millimeter Mindset customer retention blog posts represent the top posts from 2017. Subscribe to my blog. Take a read. Contact me and let’s discuss.

Customer retention 36

Customer retention Engineering Coaching Sales 36

Spearline

APRIL 10, 2022

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation.

Contact Center 98

Contact Center Telecommunications SaaS Self service 98

Beyond Philosophy

JULY 16, 2019

If you enjoyed this post, you might be interested in the following blogs and podcasts: MEMORY CUES – EXCELLENT CX IS USELESS IF NO ONE REMEMBERS IT. New York: Penguin Books, 2009. These informative podcasts are designed to expand on the psychological ideas behind understanding customer behavior. To listen in , please click here.

Journey mapping 316

Journey mapping Consulting Consulting Banking 316

Beyond Philosophy

JULY 26, 2017

In fact, the numbers show that since 2009, the rate of shrinkflation has been growing at a “staggering pace.” Were all the products just in a cold pool? The Great Recession and Shrinkflation. One expert posits that the biggest influence here is the Great Recession.

Consulting 300

Consulting Consulting Banking Customer Experience 300

Education Services Group

FEBRUARY 3, 2021

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics. Founded in 2009, inSided is headquartered in Amsterdam with an office in New York. For more information visit insided.com.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

CX Global Media

NOVEMBER 19, 2018

The quality of leadership is one of the most important predictors of an organization’s future success (Peterson, Walumbwa, Byron and Myrowitz 2009). For organizations to go beyond surviving to thriving in turbulent times requires strength and depth in effective leadership. Even if you are a small contact center.

Contact Center 233

Contact Center Coaching Benchmark Call Center 233

JustCall

NOVEMBER 12, 2019

The awards, first presented in 2009, are overseen by NASSCOM. The post JustCall wins Nasscom Emerge 50 Award 2019 appeared first on Justcall Blog. NASSCOM Emerge 50 is an annual Indian awards ceremony honoring the most promising and innovative startups in software and technology domains.

Technology 53

Technology Management 53

FreshGrade

AUGUST 25, 2020

Last week we posted a blog that highlighted some of the reasons FreshGrade has been focused on delivering teachers, students, and families the most powerful student portfolios in the world. This week, we wanted to share some evidence-based recommendations that the Centers for Disease Control and Prevention (CDC) has for schools. SIGN UP FREE.

Education 52

Education Personalization 52

Beyond Philosophy

JULY 19, 2018

Thaler and Sunstein, 2008, 2009). And … these behavioral tendencies toward doing nothing will be reinforced if the default option comes with some implicit or explicit suggestion that it represents the normal or even the recommended course of action.”

Customer centricity 498

Customer centricity Government Customer Experience Consulting 498

Spearline

APRIL 10, 2022

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation.

Telecommunications 52

Telecommunications SaaS Contact Center Self service 52

Fonolo

FEBRUARY 23, 2021

This blog is for contact center industry newbies. At this point — around 2009 — call center technology was slowly moving to the cloud. It’s a quick rundown of call centers and how contact center technology has developed over the last 70 years. What does call center technology mean? Fonolo Births the Cloud-Based Call-Back.

Call Center 96

Call Center Technology Interactive Voice Response Contact Center 96

Beyond Philosophy

SEPTEMBER 13, 2016

For instance, a 2009 social media use study by MarketingSherpa found that, among customers, learning about special offers and sales was a prime motivator for consumers to connect with companies through social media. Flexibility, and maintaining an approach that responds to changing stakeholder dynamics, is key.

B2C 341

B2C B2B Wireless Customer centricity 341

Nicereply

AUGUST 24, 2021

WhatsApp started in 2009, but it took off after Facebook acquired it in 2009. The post The Rise Of Messaging In Customer Service appeared first on Customer Happiness Blog. Such high levels of engagement indicate that customers are onboard with messaging their favorite brands via SMS. WhatsApp Business Solutions.

Customer Service 59

Customer Service APIs Airlines Chatbots 59

CSM Magazine

MARCH 20, 2023

The book was originally published in 2003 and re-released in 2009, but it stays relevant today as well. About the Author Michael Batler is a blog writer for websites like essaywriterhire.com and assignmentguru. That’s despite the fact that Microsoft was the first firm to use smartphone technology.

Marketing 52

Marketing Advertising Big data Technology 52

Toister Performance Solutions

DECEMBER 10, 2019

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Subscribe to this Blog. You've ruined Christmas!" Clear thinking gets difficult when we're tired. Email Address.

Advertising 67

Advertising Airlines Morale Self service 67

Anexa BPO

JUNE 15, 2022

In fact, in July 2021, the Institute of Customer Service (ICS) determined that customer service complaints were the highest they had been since 2009, classifying the first half of that year as a failure in the customer service arena. And while some organizations blamed COVID, the consumers were no longer buying it.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Customer centricity 52

Noble Systems

MAY 11, 2021

In this blog, we’ll look at how speech recognition has evolved since it was first introduced. Google Voice Search launched in 2009. Blog: The Evolving Capabilities of Conversation Analytics. Then, we’ll explore five ways in which businesses can benefit from using today’s automatic speech recognition (ASR) tools.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

NICE inContact

JULY 13, 2016

Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. The post Power Countless Customer Experiences with inContact appeared first on inContact Blog. Register now for the webinar!

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

CSM Magazine

DECEMBER 20, 2021

If it looks like it was created in 2009, it might cause you to lose hundreds of potential customers. For starters, you could list your business hours, post detailed information about your products and services, and add a blog section with helpful articles related to what you specialize in. Decrease the Site Load Time.

Engineering 59

Engineering Advertising Marketing Accountability 59

AWS Machine Learning

NOVEMBER 3, 2023

His 2009 strike against Leverkusen at a speed of 125 km/h is one that is vividly remembered because the sheer velocity of Hitzlsperger’s free-kick was enough to leave Germany’s number one goalkeeper, René Adler, seemingly petrified.

Metrics 88

Metrics Telecommunications Consulting Consulting 88

The Center for Client Retention

AUGUST 21, 2017

Uber was founded in 2009. When I wrote my last blog about Uber – it is a hot topic – focusing on creating a more human interaction between the driver and passenger , I got varied responses from my readers. Uber is an app – nothing more. Without drivers and their cars, Uber would not be able to function.

Transportation 59

Transportation Personalization Marketing Feedback 59

Certified Languages International

SEPTEMBER 25, 2019

Since 2009, CCHI has certified thousands of interpreters who want to further develop their skills or gain a professional advantage in their field. The Certification Commission for Healthcare Interpreters (CCHI) is a nationally accredited certification program for healthcare interpreters of any language.

Healthcare 73

Healthcare Education 73

Amity

SEPTEMBER 7, 2016

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. Everything from providing copies of invoices and receipts to answering product questions to reviewing blog article headlines and copy. They don’t need you to tell them about the importance of blogging or content marketing -- they get it.

Metrics 0

Metrics Upselling Accountability Customer retention 0

Talkdesk

NOVEMBER 7, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring.

Contact Center 40

Contact Center Analytics Customer Support Personalization 40

TMP Direct

MAY 19, 2015

A few facts: There are almost 1 million blog posts every 24 hours, according to www.thefuturebuzz.com. In mid-November 2009, there were an average of 27.3 Step 1 : We actively monitor forums, blogs and social media regarding your company, product or brand. million tweets per day. TMP Direct can now listen for you — then act.

Customer Care 40

Customer Care Advertising Best practices Analytics 40

Russel Lolacher

SEPTEMBER 30, 2019

” I’ve been explaining “The UPsell” brand with these responses since 2009. Whether in blog, podcast…or dare I say video, this will be my focus every week. It’s about building relationships.” ” “Trust is the ultimate UPsell.” to Measure UP to your own set values.

Upselling 45

Upselling Customer centricity Sales Personalization 45

Talkdesk

NOVEMBER 7, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring.

Contact Center 0

Contact Center Analytics Customer Support Personalization 0

Nicereply

JUNE 18, 2019

81 % of companies who provide great customer experiences and customer satisfaction perform much better than their competitors, according to the 2009 Customer Experience Maturity Monitor report from the Peppers & Rogers Group. How did you like this blog? Click To Tweet. Have more questions about setting up an CSAT, NPS or CES?

Surveys 94

Surveys Self service Construction Feedback 94

Customer Guru

MAY 22, 2018

In a survey by McKinsey Quarterly in 2009, praise from immediate supervisors and attention from company leaders were found to be just as important or more important than financial rewards. Recognition can be in the form of regular rewards and awards.

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

ijgolding

AUGUST 12, 2014

I first met Martin at a customer service conference in 2009 – his knowledge, passion and expertise is infectious – his collaboration with Carolyn has produced a resource that is a ‘must-read’ in my opinion. It is quite frightening!

Customer Service 92

Customer Service Customer Experience Management Consulting 92

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today. Computers however, were a totally different beast. Surely she missing something.

Entertainment 48

Entertainment Morale Personalization Customer Care 48

Avaya

JANUARY 9, 2017

Calls fielded by the hotline staff have grown steadily to an estimated 691,000 since Christmas 2009. The post My Thank You Note for the Best Christmas Gift of All appeared first on Avaya Connected Blog. So thank you for what was perhaps the best Christmas gift of all.

Government 45

Government contact center solutions Contact Center Marketing 45

Chad Schaeffer

SEPTEMBER 12, 2014

In May of 2009, 8 years later, I remember working with one of the world’s largest consumer packaged goods companies and for the first time talking about adding social media support to the contact center. Overnight major brands were receiving millions of support emails a year.

Airlines 48

Airlines Customer Service Banking Contact center software 48