Contact Center Pipeline

DECEMBER 7, 2017

World,” June 2009). Social customer service has come a long way since I first wrote about it in Pipeline eight years ago (“The Impact of Word of Mouth in the Web 2.0 There have been huge leaps forward in awareness, mindset and technology, despite some lingering challenges that businesses as yet have failed to address […].

Customer Service 247

Customer Service Technology Contact Center Call Center 247

Contact Center Pipeline

FEBRUARY 2, 2021

Frank joined Contact Center Pipeline in 2009 and brought with him a big […]. Our Contact Center Pipeline family was saddened recently by the passing of long-time friend and colleague, Frank Priola. Those of us who have been fortunate enough to know and work with Frank have lost a true friend and an inspiring human being.

Contact Center 113

Contact Center Call Center Customer Experience 113

Contact Center Pipeline

DECEMBER 14, 2017

Last week’s post offered a brief look back at a couple of social customer care pioneers—two companies that led the industry in 2009 by demonstrating how customer service could be delivered through social channels.

Customer Service 178

Customer Service Customer Care Contact Center Call Center 178

Toister Performance Solutions

MARCH 25, 2021

Business looked bleak for Domino's in early 2009. In April 2009, a video of two franchise employees defiling customer orders went viral. In a 2009 consumer survey conducted by research firm Brand Keys, the company tied Chuck E. In late 2009, the company offered a mea culpa in a new advertising campaign.

Customer Experience 121

Customer Experience Feedback Advertising Surveys 121

Alorica

MARCH 18, 2019

On March 17, 2009, we were taking our first calls in Guatemala! Joining the Alorica family in February 2009, he still remembers that day like it. Do you remember what you were doing 10 years ago? Well WE do!

Management 87

Management 87

ShepHyken

AUGUST 6, 2023

remains unchanged since 2009 while inflation reached 6.2% BONUS State Of Tipping Culture In America – Survey Report by Malia McCabe (DealAid) In America, minimum federal hourly cash wage for tipped employees is $2.13 as of 2023 and minimum federal wage of $7.25 in 2022 and 5.4%

Customer Service 156

Customer Service Customer retention Customer Experience B2C 156

ShepHyken

FEBRUARY 8, 2021

Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. Next generation is the new generation in customer experience by Carlos Lopez-Abadia.

Customer Service 262

Customer Service Customer Experience B2B Chatbots 262

Beyond Philosophy

NOVEMBER 29, 0002

This buyback agreement, described by Reuters as a framework deal, includes the Jetta Sedan, the Golf compact and the Audi A3 models sold since 2009. Volkswagen AG will buy back almost half a million cars from consumers that bought their 2.0-liter liter diesel cars sold in the U.S. They will not be buying back the Audi and Porsche SUV models.

Customer Experience 282

Customer Experience Consulting Consulting Sales 282

ShepHyken

JUNE 13, 2022

In 2009 only 18% of the value of the top 100 brands was in subscriptions. (CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. In fact, the subscription-based business model has been around since the 1770s. This grew to 29% by 2018.

Customer Service 180

Customer Service Customer Experience Government Sales 180

Contact Center Pipeline

DECEMBER 28, 2016

Since the very first issue of Pipeline (March 2009), we have published a regular feature called Inside View. The column is devoted to recognizing best-in-class service providers and leaders, and highlighting their accomplishments.

Contact Center 100

Contact Center Call Center Customer Service Customer Experience 100

Ansafone

MARCH 23, 2020

Besides the SARS Epidemic of 2002-2004, H1N1 Influenza Pandemic of 2009, and Ebola Epidemic of 2014-2016 in more recent years, we, unfortunately, are dealing with one in 2020! Pandemics are unpredictable and difficult to prepare for. And today, in 2020, we have the COVID-19 pandemic!!

Contact Center 71

Contact Center Call Center 71

Spearline

APRIL 10, 2022

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation.

Contact Center 98

Contact Center Telecommunications Self service SaaS 98

ShepHyken

JULY 31, 2018

Before founding ethosIQ in 2009, he worked with companies like Apple, Microsoft, Ticketmaster, and Nike. “If all you focus on is reducing labor costs and network expenses, then you probably won’t have a high NPS or customer satisfaction.” – Scott Walker. About : Scott Walker is the CEO of ethosIQ.

Average Handle Time 195

Average Handle Time Customer retention Metrics Call Center 195

ShepHyken

JULY 31, 2018

Before founding ethosIQ in 2009, he worked with companies like Apple, Microsoft, Ticketmaster, and Nike. “If all you focus on is reducing labor costs and network expenses, then you probably won’t have a high NPS or customer satisfaction.” – Scott Walker. About : Scott Walker is the CEO of ethosIQ.

Average Handle Time 195

Average Handle Time Customer retention Metrics Call Center 195

ShepHyken

MARCH 8, 2017

In 2009 they paid $5.1 I’m predicting the owners will sell the domain name for more than seven figures, but for the right brand it will be well worth it. For example, who better to own Toys.com than Toys ‘R’ Us. If you’re in the mortgage business, it seems like Loans.com would be a natural.

Customer Service 303

Customer Service Banking Sales Marketing 303

Contact Center Pipeline

MARCH 12, 2015

March 2009… that was our first issue of Contact Center Pipeline. It’s been six years since we launched our publication. I looked back to see what I wrote six years ago, and it looked pretty dismal… stuff like foreclosures, budget deficits, job layoffs, shrinking 401k plans…not very happy news. I discussed how all that affected […].

Contact Center 100

Contact Center 100

Kristina Evey

JUNE 5, 2019

This is an oldie but extremely goodie interview I had back in 2009 … Read More Episode 52 – Loren Beck From Zappos Discusses Culture. Hi everyone – today is throwback tuesday. The post Episode 52 – Loren Beck From Zappos Discusses Culture appeared first on Kristina Evey.

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59

Beyond Philosophy

OCTOBER 1, 2015

Looking at data since 2009, the portfolio including the simplest brands outperformed the major indexes by 170%. Customers are more likely to recommend you to someone else when you keep it simple. The vast majority, 70% of respondents said they were more likely to recommend a brand with a simple experience. Simple works for your bottom line.

Customer Experience 408

Customer Experience Call Center Morale Advertising 408

Alorica

AUGUST 20, 2019

Tras abrir sus puertas en 2009 con un sitio aún en construcción, en una. Proveedor Global de Transformación Digital, Reconocido como Empleador de Elección en Guatemala por Impactar Positivamente en la Economía Local, Creando Oportunidades de Desarrollo Profesional y de Retribución a la Comunidad Alorica Inc.,

48

48

teleopti

OCTOBER 9, 2018

Teleopti foresees a continuous growth during Q2 and for the foreseeable part of 2009, as long as we serve our customers well. And we will support our customers well.

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48

NobelBiz

FEBRUARY 27, 2019

The Truth in Caller ID Act of 2009 prohibits anyone from transmitting misleading or inaccurate caller ID [ ] The post FCC Seeks to Combat Illegal Spoofed Texts & International Calls appeared first on NobelBiz®.

Contact Center 53

Contact Center Telecommunications 53

Spearline

APRIL 10, 2022

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation.

Contact Center 52

Contact Center Telecommunications Self service SaaS 52

Totango

APRIL 7, 2021

In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon. This article explores Totango’s workflow integrations including Segment and Zapier, but these are just a few of the ways you can automate and streamline your workflows with Totango.

APIs 118

APIs Metrics Technology Enterprise 118

Beyond Philosophy

JULY 26, 2017

In fact, the numbers show that since 2009, the rate of shrinkflation has been growing at a “staggering pace.” Were all the products just in a cold pool? The Great Recession and Shrinkflation. One expert posits that the biggest influence here is the Great Recession.

Customer Experience 300

Customer Experience Consulting Consulting Banking 300

Hodusoft

AUGUST 27, 2019

The Company was registered at Nigeria in 2009. Beginning in 2009 we have served well over 200,000 satisfied customers and delivered over 9 million items stress-free from USA, UK and China to their doorstep. We take the stress of shopping and shipping off you and deliver to your doorstep anywhere you are.

Contact center software 40

Contact center software voip Contact Center call center software 40

Certified Languages International

MARCH 16, 2022

Some of Laura’s accomplishments include: 2009 Minority Business Leader, Philadelphia Business Journal 2010 EY Entrepreneur of the Year 2010 Enterprising Women of the Year Award, Enterprising Women magazine. After working in a variety of positions to get to know the business, she took over as CEO from Bill Graeper (CLI’s founder) in 2009.

Enterprise 59

Enterprise Contact Center Customer Service Consulting 59

AWS Machine Learning

SEPTEMBER 6, 2023

nn### Input:nFélix César Luna (30 September 1925 – 5 November 2009) was an Argentine writer, lyricist and historian.nnnn### Response:n Ground Truth response: Felix Luna died on November 5th, 2009 Response from the non fine-tuned model: Félix César Luna (30 September 1925 – 5 November 2009) was an ArgentinennWhen did Luna die?nnn###

Coaching 99

Coaching Benchmark Advertising Technology 99

ClearAction

JULY 20, 2023

Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene.

Technology 62

Technology Consulting Consulting B2B 62

Hodusoft

MARCH 24, 2019

The Company was licensed in Ghana in 2009 and commenced business on 27th April 2009 to underwrite General Insurance. Recently, the company has provided ready-to-use HoduCC – Omnichannel Contact Center Software to Wapic Insurance – A Leading Insurance Company in Nigeria.

Contact center software 40

Contact center software voip Contact Center call center software 40

Beyond Philosophy

MAY 5, 2016

This buyback agreement, described by Reuters as a framework deal, includes the Jetta Sedan, the Golf compact and the Audi A3 models sold since 2009. Volkswagen AG will buy back almost half a million cars from consumers that bought their 2.0-liter liter diesel cars sold in the U.S. They will not be buying back the Audi and Porsche SUV models.

Customer Experience 262

Customer Experience Consulting Consulting Sales 262

Amity

MAY 5, 2016

— Japman Bajaj (@Japman_Bajaj) December 22, 2009. — MaRS (@MaRSDD) August 5, 2009. — Parature (@Parature) October 27, 2009. — Michael Hyatt (@MichaelHyatt) January 7, 2009. @TheCodeFactory @ckdarby not to mention unsustainable revenue. This is a one-off deal like selling assets. ClientSuccess.

Upselling 57

Upselling Customer retention SaaS Management 57

Andrew Mcfarland

SEPTEMBER 24, 2022

For example, 2/8/2009 is February 8th in North America, while 2/8/2009 is August 2nd in Europe. Cultural and language differences are another critical consideration in managing a project. Different countries use different date formats, so it’s crucial to understand and adjust accordingly. This can create issues when scheduling.

Management 48

Management Personalization Technology Marketing 48

Chip Bell

JANUARY 15, 2019

who served as NASA Administrator from 2009 until he retired in 2017. He was appointed NASA Administrator by President Obama in 2009. Intrepid, an aircraft carrier docked in the Manhattan harbor. The museum on the deck of the ship houses the space shuttle, Enterprise. Nearby is a tribute to Charles F. Bolden, Jr.

Enterprise 49

Enterprise Customer Care Customer Service Customer Experience 49

Certified Languages International

MARCH 16, 2022

Some of Laura’s accomplishments include: 2009 Minority Business Leader, Philadelphia Business Journal 2010 EY Entrepreneur of the Year 2010 Enterprising Women of the Year Award, Enterprising Women magazine. After working in a variety of positions to get to know the business, she took over as CEO from Bill Graeper (CLI’s founder) in 2009.

Enterprise 52

Enterprise Contact Center Customer Service Consulting 52

Russel Lolacher

APRIL 10, 2017

I remember in 2009, when I joined Twitter, it was a. I’ve heard a lot about how Twitter is dying as a social media platform lately. Apparently no one is on it and we are wasting our time. The truth is, Twitter isn’t dead, it’s just changing.

Upselling 48

Upselling Customer Care Customer Service 48

Transparent BPO

DECEMBER 11, 2019

Impressed by what we found, we opened Transparent BPO’s first offshore site in Belize City in late 2009. We also felt by locating there we could offer high-quality services nearshore but at a lower cost than onshore. I moved to Belize to start the business and do the initial onboarding and training.

outsourcing 109

outsourcing Call Center Customer Service Customer Experience 109

JustCall

NOVEMBER 12, 2019

The awards, first presented in 2009, are overseen by NASSCOM. NASSCOM Emerge 50 is an annual Indian awards ceremony honoring the most promising and innovative startups in software and technology domains. The winners are chosen after a year-long scrutiny process by a panel of eminent jury.

Technology 53

Technology Management 53