C Space

JULY 7, 2020

According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped.

Advertising 52

Advertising Consulting Consulting Surveys 52

Helpware

JULY 14, 2017

This should not only include customer satisfaction surveys, but numbers such as how many new e-mail conversations were started, average customer wait time and e-mail response time. Furthermore by crowdsourcing their suggestions, they were able to achieve a whopping 375% increase in fourth quarter profits for 2009. Start small.

Customer Service 40

Customer Service Brand ambassadors Customer Support Wait times 40

Comm100

FEBRUARY 19, 2014

Web chat has increased in popularity with customers as the Forrester Research report indicates this channel has risen in popularity as adoption rose from 30% to 43% between 2009 and 2012. While only 24% of those surveyed utilized web chat, 73% stated they were highly satisfied with their experience. Web Chat – Customers Love It!

Benchmark 40

Benchmark Surveys Technology Customer Service 40

Horizon CX

NOVEMBER 7, 2019

The Association of Psychological Science’s Perspectives on Psychological Science published an article by Timothy Jay back in 2009 that helps answer that question. So why has this kind of language become so much more prevalent? You can choose to have character and class or be considered rude, crude and crass. November 7, 2019.

Best practices 45

Best practices Customer Experience Customer Service Personalization 45

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Called as customer surveys, an NPS (Net Promoter Score) or a CSAT (Customer Satisfaction) score tells you how good or bad their experience has been with your service. Tell them that you too are equally hit. Two , motivate your customers.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Called as customer surveys, an NPS (Net Promoter Score) or a CSAT (Customer Satisfaction) score tells you how good or bad their experience has been with your service. Tell them that you too are equally hit. Two , motivate your customers.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service. Let’s get to it right away.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. This is more important than ever in higher education – our higher education survey found that 99% of students think it’s at least somewhat important for schools to offer 24/7 support.

Education 65

Education Chatbots Wait times Surveys 65

ClearAction

OCTOBER 1, 2018

This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. Note that CX goals in this case describe how you want your customers to feel about your brand (not survey scores). Only 22% of companies now are operationalizing, aligning or embedding CX.

Customer Experience 63

Customer Experience Marketing Surveys Feedback 63

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. What blogs or news sites are you reading at the moment? That’s a big one that I love to read but I also follow the Amity Blog , Totango Blog , and Gainsight Blog.

Chief Customer Officer 91

Chief Customer Officer Metrics Surveys SaaS 91

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. After university, I was drawn to web and software technology, I started my own blog, and went to Ontario College of Art and Design (OCAD) to learn HTML so I could edit my own web pages. where I became their first Client Success Manager.

Accountability 71

Accountability Metrics Feedback Enterprise 71