Beyond Philosophy

JULY 6, 2016

Three Truths Every Marketer Should Know about CX in China. China has potential to leap-frog other markets as it is a massive opportunity. This research emphasizes the fact that those organizations that truly embrace the ideology behind a culture of Customer Centricity have enormous potential for opportunity and growth in a new market.

Customer centricity 283

Customer centricity Consulting Consulting Customer emotions 283

Beyond Philosophy

APRIL 20, 2023

I had written two books, Building Great Customer Experiences (Palgrave Macmillan, 2002) and Revolutionize Your Customer Experience (Palgrave Macmillan, 2004), and we were flooded with inbound inquiries about our services. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here.

Outbound sales 195

Outbound sales Consulting Consulting Engineering 195

Beyond Philosophy

JUNE 20, 2016

I reached the exalted heights of SVP leading a team of 3,500 people globally before I left to start Beyond Philosophy, a customer experience consultancy, back in 2002. These agendas were mainly not for the good of the company or the customer, but for the good of themselves personally. Company Politics .

Consulting 283

Consulting Consulting Customer Experience Marketing 283

Beyond Philosophy

SEPTEMBER 24, 2020

It reminded me of 2002 when I first started talking about getting into Customer Experience. Apple did pull the existing technology together to address a saturated phone market with a unique and advanced approach. There are a few out there, but not an overwhelming amount. The iPhone was also an idea whose time had come.

Entertainment 349

Entertainment Consulting Consulting Finance 349

Beyond Philosophy

AUGUST 10, 2016

A new global survey released by Amdocs last month reported a trend in the region where consumers demanded more control and personalization in their Customer Experiences with their Telecom provider. From Thailand: Respondents wanted more personalized offers that addressed their specific needs (66%). Are you ready?

Wireless 265

Wireless Self service Surveys Consulting 265

Answer Dash

OCTOBER 15, 2018

Our team at BrightTALK recently had a chance to interview a number of marketing professionals and get their thoughts and predictions about some of the key trends in B2B marketing. Now more than ever, marketers have a variety of new and traditional options in their toolboxes.

B2B 76

B2B Marketing Customer Experience Benchmark 76

Beyond Philosophy

MARCH 29, 2017

Forbes once described the omnichannel experience as the point where “ marketing meets ubiquity ,” an apt description. Employees are now referred to as Partners since the founder, John Spedan Lewis signed away his personal ownership rights to the employees some years ago. So, what are you integrating? For Omnichannel Strategy, WWJLD?

Technical Support 298

Technical Support Consulting Consulting Customer Experience 298

Beyond Philosophy

APRIL 7, 2016

Ricoh Canada who improved their Net promoter score by 34 points in 30 months and have subsequently grown revenues by 10% year on year, in a ‘shrinking printer usage market”. During the conversation, this person revealed the fact that he used to be in Customer Service. Top 50 Marketing Thought Leader’ Reveals Latest Trend.

Consulting 284

Consulting Consulting Customer Experience Customer Service 284

Beyond Philosophy

SEPTEMBER 19, 2019

I have been consulting on Customer Experience since 2002. They successfully blend virtual and personal experiences and knowing when to deploy which in certain situations. . There are times when you don’t need a personal experience, e.g., booking tickets late at night or buying staples for delivery from the market.

Big data 283

Big data Consulting Consulting Customer Experience 283

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. There is no shortage of live chat providers on the market. Zendesk Chat .

Government 76

Government CRM SaaS Marketing 76

Beyond Philosophy

APRIL 7, 2016

Ricoh Canada who improved their Net promoter score by 34 points in 30 months and have subsequently grown revenues by 10% year on year, in a ‘shrinking printer usage market”. During the conversation, this person revealed the fact that he used to be in Customer Service. Top 50 Marketing Thought Leader’ Reveals Latest Trend.

Consulting 150

Consulting Consulting Customer Experience Customer Service 150

Beyond Philosophy

OCTOBER 18, 2018

Psychologists refer to these individuals as low self-monitors, which means instead of conforming to their surroundings they are driven from within by their personal beliefs. However, like all personality traits, they exist on a scale, meaning you can have degrees of conformity depending on the situation or the individuals involved.

Advertising 100

Advertising Marketing Customer Experience Consulting 100

Comm100

FEBRUARY 1, 2023

When students are more comfortable with online interactions than in-person ones, bringing higher ed live chat to colleges and universities is the only way to meet students on their terms. Personalization of services Personalization is becoming increasingly important across all customer service, including student services in higher education.

Education 86

Education Wait times Personalization Surveys 86

C3Centricity

APRIL 17, 2018

“a strategy by which businesses create their products, content, and marketing campaigns so that they serve their customers first, and their organization second.” to your brand, based upon their own personal experiences, at least in most cases. OK, so I’m not talking about the 2002 Minority Report.

Customer centricity 75

Customer centricity Airlines Advertising Marketing 75

Beyond Philosophy

MARCH 24, 2022

As a marketer, using an influencer might be a way to promote your product or services. Back in 2002, I founded my global Customer Experience consultancy, Beyond Philosophy, I fancied myself an influencer on Customer Experience, and I was. An influencer gets people to buy things by promoting them on their platforms to their followers.

Consulting 39

Consulting Consulting Banking Personalization 39

Voxjar

JUNE 8, 2021

Klaus has a unique take on marketing that really stands out from the crowd with their mascot. The downsides of speech analytics generally boil down to a lack of support, overly complicated interfaces, and marketing the software as a magic solution to all of your problems. callminer.com Founded in 2002 Based in Waltham Massachusetts.

Call Center 51

Call Center Analytics Enterprise Sales 51

Sykes

SEPTEMBER 29, 2020

Yasmin joined SYKES in 2010 as a Spanish-speaking agent for one of our major clients in the consumer electronics and gaming market. In May 2018, she became a senior account manager responsible for key clients in the consumer electronics and telecommunications markets, including newly opened accounts. ” Yasmin El Maraghy.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

Yasmin joined SYKES in 2010 as a Spanish-speaking agent for one of our major clients in the consumer electronics and gaming market. In May 2018, she became a senior account manager responsible for key clients in the consumer electronics and telecommunications markets, including newly opened accounts. ” Yasmin El Maraghy.

Accountability 98

Accountability Coaching Education Telecommunications 98

Beyond Philosophy

FEBRUARY 17, 2022

Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. It would be best to set limits on your work and stick to them; otherwise, you can burn yourself out and run the risk of damaging your personal relationships in the process. . You have to invest in content marketing.

Consulting 222

Consulting Consulting Finance Education 222

Natalie Petouhof

MARCH 6, 2017

She joined Google in 1999 as the company’s first marketing manager and led the initial development of several key consumer products including Google Images and Google Books. To bring entrepreneurial approaches and creative solutions to displaced persons and refugees around the world, he founded the Tent Foundation in the same year.

Finance 40

Finance Engineering Advertising Entertainment 40

Beyond Philosophy

JULY 20, 2021

Shortly after the BT Customer Experience program was a success, I wrote my first of seven books on Customer Experience, Building Great Customer Experiences (Palgrave Macmillan, 2002) , and started my global Customer Experience consultancy, Beyond Philosophy. This book is a self-improvement book, addressing your behavior as a person.

Consulting 370

Consulting Consulting Education Entertainment 370

Beyond Philosophy

OCTOBER 14, 2021

These organizations have disappeared because they didn’t adapt to a changing market. . When we first started with Beyond Philosophy in 2002, we worked with a water utility in the UK. So, when someone had an idea, and another person disagreed, the disagreeing party would say, “I’d like to challenge that.”

Advertising 195

Advertising Consulting Consulting Coaching 195

Beyond Philosophy

MAY 12, 2015

Psychologist and Professor Daniel Kahneman , winner of the 2002 Nobel Memorial Prize in Economic Sciences, explains why this is in his book, “ Thinking Fast and Slow ”. Kahneman explains that System One is at work when you look at a photo, interpreting the image, supplying you with your related personal experiences.

Personalization 369

Personalization Customer Experience Consulting Consulting 369

Beyond Philosophy

NOVEMBER 19, 2020

” Pine says Customer Experiences should be memorable, personal, and emotionally engaging, so customers value the time they spend with your company. For instance, a restaurant client of Carbone’s combines the HR and Marketing departments because they realized that their people were their single greatest asset.

Customer Experience 335

Customer Experience Customer emotions Customer centricity Consulting 335

Talkdesk

MAY 23, 2019

One of the most interesting ones was I built a car sharing business for Shell back in about 2001, 2002. But, and then around about, sort of, 2008, 2009 I thought, well if I’m going to make a fair go of this idea of being independent, then I can see the way the market was developing. Did a bunch of really fun things.

Customer advocacy 8

Customer advocacy Consulting Consulting Customer Experience 8

GetFeedback

JANUARY 6, 2020

Examples might include shoppers at a store, a personal banking account, or cell phone service. While both B2B and B2C have target markets, B2C tends to have a larger number of customers with shorter and simpler buying processes. . Just one company selling to one consumer, right? . Sorry, not quite. But what about households?

Journey mapping 78

Journey mapping B2C B2B Surveys 78

JustCall

AUGUST 7, 2020

But in 2002, an overlay area code 754 was added. Competitive labor market- The unemployment rate in the Fort Lauderdale area code is as low as 4.5%. This indicates the presence of a highly competitive labor market. To begin with, the area code 954 has been functional since 1995.

virtual call center 52

virtual call center Real estate Interactive Voice Response Call Logging 52

C Space

SEPTEMBER 21, 2020

As the streaming video market continues to thrive during lockdowns and the at-home entertainment boom, network Discovery plans to debut its direct-to-consumer streaming service — which will be called Discovery+ , according to a trademark filing — in the first quarter of 2021. This is for cord cutters,” said an agency executive.

Entertainment 40

Entertainment Transportation Banking Sales 40

JivoChat

OCTOBER 6, 2021

As the name suggests, a dynamic website allows you to have more freedom when it comes to building a personalized user experience. Founded in 2002, Hostgator services evolved along with internet growth, and are built to allow you to escalate your business. Personalized cPanel. Dynamic website. Highlighted features: Daily backups.

Technical Support 52

Technical Support Personalization Customer Support Accountability 52

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. I knew personally, I’ve gone through my own fits of rage from time to time with products or services. They’re looking for something only a true person can give them.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48

SmartKarrot

FEBRUARY 3, 2022

It provides a variety of loans, including property-backed loans, personal loans, vehicle-backed loans, payroll loans, and salary advances. offers services such as email marketing, product and content management, affiliate marketing, PCI Compliance and CSE Security, payment via Hotpay, analytics reporting, etc. Founded in: 2002.

SaaS 10

SaaS Real estate Construction Transportation 10

JustCall

APRIL 18, 2023

Even during the pandemic, 83% of US teens turned to texting to stay in touch with friends and family – a market share significantly larger than calling (72%) and social media (66%). SMS messages also conform to regulatory standards better than other marketing channels. 96% of adults in the US own a cellphone. As such, roughly 52.5

voip 52

voip Marketing Feedback Enterprise 52