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Vital for your careers: learn from the worst decisions we have made

Beyond Philosophy

I had written two books, Building Great Customer Experiences (Palgrave Macmillan, 2002) and Revolutionize Your Customer Experience (Palgrave Macmillan, 2004), and we were flooded with inbound inquiries about our services. However, I also learned a significant difference between inbound and outbound leads. Click here.