CSM Magazine

SEPTEMBER 28, 2018

As we celebrate Customer Service Week, Chip Bell reflects on how we can bring more authenticity to the workplace all year round. Scripts, protocols, rules, and regulations often keep front-line service people in a less-than-authentic stance. What can you do to help surface and support the “real kitty” in all your associates – not just this Customer Service Week, but all year round? Customer Service Articles

Front-line service 50

Front-line service Scripts Coaching Employee engagement 50

Bold360

MARCH 16, 2020

Policies and procedures are changing from day to day and customer service teams are just trying to keep up with growing customer concerns around the virus. Through all of this, customers still expect a high quality of service and to receive information that is relevant to their circumstance, timely and of course correct. These can provide a high quality of service with real-time customer conversations but also allow you to enable a workforce from anywhere.

Front-line service 43

Front-line service Customer Experience Healthcare Self service 43

Connecting the Dots

APRIL 21, 2017

This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P The Center for Services Leadership provides leading edge research and education in the science of service. Carey Center for Service Leadership. I knew personally, I’ve gone through my own fits of rage from time to time with products or services. The cable companies were not in telephone service, were not in security, were not in wireless service.

Scripts 48

Scripts Automotive Finance Wireless 48