Certified Languages International

MARCH 16, 2020

This means that, when preparing your communication strategy, it’s important to ensure LEP individuals also have equal access to information and resources related to the virus. Lots of public institutions are sharing their translated materials. Colorín Colorado’s multilingual resources for schools. And indeed he was correct.

Healthcare 116

Healthcare Education Personalization 116

Certified Languages International

NOVEMBER 17, 2021

And if you thought interpreters and translators were the same thing, you’re not alone! But once you understand the unique roles that interpreters and translators play, you’ll be able to request the right specialist for the job (and beef up your knowledge for trivia night). Interpreters and translators perform different tasks.

Call Center 52

Call Center Personalization Marketing 52

Certified Languages International

NOVEMBER 17, 2021

And if you thought interpreters and translators were the same thing, you’re not alone! But once you understand the unique roles that interpreters and translators play, you’ll be able to request the right specialist for the job (and beef up your knowledge for trivia night). . Interpreters and translators perform different tasks.

Call Center 52

Call Center Personalization Marketing 52

Certified Languages International

NOVEMBER 17, 2021

And if you thought interpreters and translators were the same thing, you’re not alone! But once you understand the unique roles that interpreters and translators play, you’ll be able to request the right specialist for the job (and beef up your knowledge for trivia night). . Interpreters and translators perform different tasks.

Call Center 52

Call Center Personalization Marketing 52

Comm100

FEBRUARY 1, 2023

To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. Live chat for education also allows schools to stay on top of student support and recruitment by notifying agents when someone appears to need help.

Education 91

Education Wait times Personalization Surveys 91

Beyond Philosophy

JANUARY 4, 2022

Tina works for an engineering company in Australia and recently joined the New Zealand office. Tina’s key focus is on Customer Experience and development, and she wants her team to change their transactional approach to customer strategy. So, today, we will talk about convincing people that having a relationship with customers is a good idea.

Engineering 221

Engineering Consulting Consulting Best practices 221

Comm100

OCTOBER 25, 2021

These student dropouts have a major impact on the bottom line of schools. With digital technologies creating new opportunities to engage with students, it’s never been more important for institutions to embrace digital transformation. Engaging with students is difficult in higher education. Get ebook now. Free eBook.

Education 52

Education Chatbots Personalization Customer Experience 52

Call Center Weekly

AUGUST 15, 2018

I’ve spent countless hours mulling over applicant resumes to determine if a candidate’s skills translate into the skill set I am looking for. I’ve spent countless hours mulling over applicant resumes to determine if a candidate’s skills translate into the skill set I am looking for. I must confess I am old school by nature.

Contact Center 143

Contact Center Government Personalization Consulting 143

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

FreshGrade

APRIL 23, 2019

Teachers have long understood how parental engagement helps students perform better in school. But even as schools work hard to encourage parent engagement, families have continued to feel disconnected from their child’s educational experience. Schools are turning to technology for help. Why is Parental Engagement Important?

Education 75

Education Feedback Construction Surveys 75

Certified Languages International

MARCH 1, 2020

We found two inspiring stories about intrepid women interpreters, past and present, who have played important roles in facilitating communication between people and cultures. In a letter, Cortés once described Malinche as “la lengua … que es una India de esta tierra,” which translates to “the tongue … who is an Indian woman of this land.”.

Advertising 93

Advertising Government Accountability 93

Bill Quiseng

SEPTEMBER 21, 2015

In the book Good to Great, Jim Collins writes that “People are not your most important asset. I was a member of after school clubs in school and in that process I collaborated with others in person. The right people are.”. Ultimately success in customer service is all about interpersonal skills.

Customer Service 155

Customer Service Banking Education Personalization 155

Fonolo

AUGUST 24, 2017

This is a scary thought considering you make decisions based on data, but a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Check out SQM group , the contact center industry leader for measuring, benchmarking, and improving CX.

Contact Center 98

Contact Center Caller satisfaction Benchmark Call Center 98

CSM Magazine

JANUARY 29, 2024

The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study. The test callers ask a series of questions related to the plan’s policy, which an interpreter must interpret quickly and accurately.

Calibration 52

Calibration Call Center Scripts Telecommunications 52

Interactions

MARCH 19, 2020

Communicate important updates through a banner message, especially on the channels that see the most volume. As the coronavirus pandemic sweeps the nation and the rest of the world, businesses are forced to make tough decisions. We’ve seen travel bans, the cancellation of public events, and work-from-home mandates.

Customer Service 96

Customer Service Airlines Contact Center Customer effort 96

Certified Languages International

FEBRUARY 24, 2022

However, a lack of informational material in the Afar language makes it an important language to learn and creates a serious need for more interpreters. However, a lack of informational material in the Afar language makes it an important language to learn and creates a serious need for more interpreters.

Government 52

Government Education 52

Certified Languages International

FEBRUARY 24, 2022

However, a lack of informational material in the Afar language makes it an important language to learn and creates a serious need for more interpreters. However, a lack of informational material in the Afar language makes it an important language to learn and creates a serious need for more interpreters.

Government 52

Government Education 52

FreshGrade

FEBRUARY 23, 2018

Here’s our roundup of top educational stories from the past seven days: “It’s important to frame best practices for afterschool providers in terms of engagement and participation in the world, not simply proficiency with computers and the Internet. “Change is traditionally not something that schools do well.

Education 40

Education Best practices Feedback Personalization 40

FreshGrade

FEBRUARY 23, 2018

Here’s our roundup of top educational stories from the past seven days: “It’s important to frame best practices for afterschool providers in terms of engagement and participation in the world, not simply proficiency with computers and the Internet. “Change is traditionally not something that schools do well.

Education 40

Education Best practices Feedback Personalization 40

Callminer

MAY 11, 2020

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. As a manager, it’s important to remain calm and listen to disgruntled employees. It’s important that you sympathize with them and let them vent their frustrations.

Management 273

Management Customer Experience Customer Service Coaching 273

Monet Software

MARCH 19, 2020

That’s why it’s important to keep probing the contact center’s identity—what makes it special and why should employees care? We’ve talked before about the importance of a shared mission , the authentic purpose behind the call center, but knowing thyself is also critical. Who are we today and who do we want to become?

Employee engagement 77

Employee engagement Contact Center Gamification Call Center 77

Playvox

AUGUST 9, 2022

Many of us learned about the concept of supply and demand in middle school or even high school. There are so many articles that ask and address “What is WFM? Many people can explain it, but it is usually in some Workforce Management (WFM) lingo which non-WFM people have a difficult time understanding. What is WFM?

Abandon rate 52

Abandon rate Contact Center Accountability Service level 52

FreshGrade

JUNE 1, 2018

We recently had a chance to sit down with Gaila, a Grade 9 and Grade 10 teacher, and Jo, an Associate Principal from the Hillsboro Independent School District, Texas. Using Google Translate for ESL Parents. FreshGrade can translate student portfolios for parents whose first language isn’t English. Going Paperless.

Personalization 66

Personalization 66

AWS Machine Learning

JANUARY 9, 2024

With the rapid adoption of generative AI applications, there is a need for these applications to respond in time to reduce the perceived latency with higher throughput. Foundation models (FMs) are often pre-trained on vast corpora of data with parameters ranging in scale of millions to billions and beyond.

APIs 105

APIs Engineering Accountability Gamification 105

Aspect

APRIL 5, 2021

“ Anyone can lead when the plan is working. The best lead when the plan falls apart.” – Robin Sharma. I ran across this quote the other day and it stopped me in my tracks. This is exactly where we were collectively a year ago. I remember how pumped I was about the plan my team and I had set out to achieve in 2020. We now needed to do a 180 pivot.

Enterprise 62

Enterprise Schedule adherence Contact Center Consulting 62

SharpenCX

MAY 19, 2020

The Importance of Providing an Employee Development Plan. Think about how this translates in your contact center. He’d been at his job for a year, even though he didn’t love the work he was doing. The job offered Josh good pay, security and professional experience. But, ultimately, it wasn’t the kind of work he wanted to do long-term.

Contact Center 128

Contact Center Brand ambassadors Coaching Metrics 128

Nicereply

APRIL 18, 2022

For example, someone who is looking to break into the tech industry after having gone to code school. What’s important to you? This notion sets up a unique ability to introduce eager and engaged people from a variety of backgrounds to frameworks that help build out their future career. Desiree: Support has a special place in my heart.

Coaching 98

Coaching Personalization Feedback Management 98

Inbenta

MARCH 11, 2021

Conversational AI Resolution Rate, the most important customer service KPI for AI in eCommerce. Conversational AI Resolution Rate, the most important customer service KPI for AI in eCommerce. Conversational Artificial Intelligence is getting closer and closer to that goal. An ounce of prevention is worth a pound of cure.

Benchmark 52

Benchmark Chatbots Customer retention Marketing 52

Totango

SEPTEMBER 24, 2020

In strict business school translation, value is benefit minus cost. The Importance of Creating Value for Customers. Perhaps the most important step is to make sure the customer quickly begins using your product in a practical way, so that they experience value as soon as possible. Customizing Communication and Offers.

Enterprise 78

Enterprise Upselling Accountability Metrics 78

Revation Systems

MAY 21, 2018

Connected devices and IoT have exploded in the marketplace, stressing the importance of convenience as the main focus of consumer communications. Susan hops on her iPhone while waiting to pick her kids up from school and starts a chat with an agent via her mobile browser. Today’s society expects responses to be 24x7x365.

Multichannel 48

Multichannel Marketing Technology Customer Service 48

Certified Languages International

OCTOBER 21, 2020

These examples underscore the importance of cultural response and context in messaging. While providing qualified medical interpreters is a huge piece of the puzzle, for minority communities especially, it’s also important for messengers to understand how their communications will be construed culturally. Save Lives.

Healthcare 52

Healthcare Construction Education Feedback 52

inmoment

APRIL 7, 2020

Just like customers, employees are facing a lot of uncertainty right now, and that uncertainty can translate into feeling stressed or, worse, feeling ignored. This is a foundational principle for the best of times, but it’s especially vital right now. Organizations should thus stress open-door policies now more than ever.

Personalization 52

Personalization Customer Experience Management 52

SharpenCX

APRIL 21, 2020

Most of us have been working from home for over a month, some longer. We’re all living with the challenges of remote work alongside our entire families. Twitter is full of stories of our new normal. A woman, accidentally unmuted, talking to her cat during a large conference call. Working remotely brings unique challenges. That’s tricky enough.

Best practices 76

Best practices Management Coaching Metrics 76

Interactions

FEBRUARY 27, 2019

But, what’s not talked about enough is the fact that the importance of humans thrown into the mix can’t be understated. And, when it comes to using these virtual assistants to assist your customers, it’s just as important that they interact with people in a way that’s authentic. You guessed it – with humans!

Finance 48

Finance Healthcare Chatbots Education 48

Avaya

JULY 27, 2016

In fact, translating earnings for employees is how I imagine that calc class to be—painful. In fact, it’s important that it is. Growing up, I was the kid who aced every English paper. I was “fluent” in grammar and punctuation, and I could recite all my prepositions to the tune of Yankee Doodle Dandy. What I couldn’t do was Algebra.

Employee engagement 40

Employee engagement Engineering Education Consulting 40

Infinity

JULY 30, 2019

Algorithms offer marketers ease of automation, but it’s important to recognise that there are drawbacks of this. By using data on over 140 million users, the music streaming service translates this into adverts that tell a unique story about users listening habits. “[The How do you like your eggs in the morning? Cavemen creativity.

Customer centricity 40

Customer centricity Marketing Consulting Consulting 40

CrazyCall

SEPTEMBER 20, 2018

Contact centers are playing an important role in companies all over our hyper-connected world. This means it’s important for large businesses and enterprises to meet the demands of the overseas customer. This doesn’t mean hiring an agent that took Spanish in high school for two years. Optimize Your Hiring Strategies.

Contact Center 77

Contact Center Contact center software voip outsourcing 77