INDUSTRY INSIGHTS YOUR PEERS ARE READING
We’ve been chatting a lot about customer satisfaction (CSat) recently, but for very good reason; measuring the degree to which your product / service meets customer expectations is critical to the success of your brand, regardless of the vertical or size. MORE
We consider our ability to assist our callers with their need with one call – however involved it may be or however long it takes – to be our absolute most critical priority, and the cornerstone of our corporate vision. Operational efficiency, particularly focusing on caller forecasting. MORE
Each caller had an equal opportunity to participate in a post-call IVR survey. The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. MORE
Inbound calls are routed to the most appropriate agent, ensuring better agent and caller satisfaction. What works for six people can become a mess when applied to 60, 600 or 6,000. From the technology you use, the people you employ and the business processes you set in motion, everything has to be scalable. This is particularly true in customer service; a rapidly growing business with a stagnant customer service team can become a nightmare scenario. MORE
Caller satisfaction Related Topics Callminer
OCTOBER 11, 2018
We consider our ability to assist our callers with their need with one call – however involved it may be or however long it takes – to be our absolute most critical priority, and the cornerstone of our corporate vision. Operational efficiency, particularly focusing on caller forecasting.
Customer Relationship Metrics
JANUARY 11, 2017
Each caller had an equal opportunity to participate in a post-call IVR survey. The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction.
Fonolo
AUGUST 24, 2017
We’ve been chatting a lot about customer satisfaction (CSat) recently, but for very good reason; measuring the degree to which your product / service meets customer expectations is critical to the success of your brand, regardless of the vertical or size.
NewVoiceMedia
MAY 8, 2017
Inbound calls are routed to the most appropriate agent, ensuring better agent and caller satisfaction. What works for six people can become a mess when applied to 60, 600 or 6,000. From the technology you use, the people you employ and the business processes you set in motion, everything has to be scalable. This is particularly true in customer service; a rapidly growing business with a stagnant customer service team can become a nightmare scenario.
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