Uniphore

JULY 13, 2017

According to a report, 33% of overall caller satisfaction today is determined by the IVR experience. However, despite companies investing considerable time and money in researching and developing the most optimized IVR technology for the best customer experience possible, it is mostly failing.

Interactive Voice Response 45

Interactive Voice Response Customer Service Caller satisfaction Customer Experience 45

Fonolo

MAY 5, 2020

Caller satisfaction also increased, as did agent satisfaction. To solve this problem, we quickly implemented our Voice Call-Backs solution, taking some of the strain and helping them to reduce their abandonment rates by more than 40%.

Abandon rate 62

Abandon rate Caller satisfaction Customer centricity Contact Center 62

Customer Relationship Metrics

JANUARY 11, 2017

The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. Increased caller satisfaction. They did not experience the team-focused effort. Are you believing this? I need to get naked. Lower cost per call.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Contact Center 67

Fonolo

AUGUST 24, 2017

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understand Your Customers’ Expectations.

Contact Center 98

Contact Center Call Center Caller satisfaction Interactive Voice Response 98

OctopusTech

MARCH 7, 2019

b) Your callers get instant SMS and email notifications for all the courses offered at your institution. Let’s see what these education call centers really have to offer to your institution. a) Call centers offer lead management that handles both the admissions and the queries besides tracking the source of all the inquiries.

Call Center 59

Call Center Education Caller satisfaction Interactive Voice Response 59

Calltools

JUNE 9, 2021

A long average handle time is not only a sign that your caller satisfaction can be improved, but also that your agents may need additional training in efficient handle time. The handle time starts when an agent answers and only ends when the agent disconnects the call. This is one of the most important KPIs to monitor and analyze.

Metrics 52

Metrics Abandon rate First call resolution Call Center 52

JustCall

AUGUST 23, 2022

It improves caller satisfaction with the help of auto attendants. There are numerous benefits of a virtual phone number. Let’s see what a virtual phone number offers to your business: It measures the performance of marketing, advertising campaigns, and sales. It helps in business expansion at a reduced cost.

Caller satisfaction 52

Caller satisfaction CRM Interactive Voice Response Analytics 52