Fonolo

DECEMBER 6, 2022

As leaders and managers, you need to get down and dirty with metrics, KPIs, and agent performance to run a successful contact center. When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . 2 Audit Your Call Center Software and Tech Tools .

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

Totango

APRIL 6, 2023

With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. To survive this tough “do more with less” climate, companies are turning to their customer success (CS) teams to ramp up their customer retention and expansion efforts.

Enterprise 86

Enterprise CRM Sales Customer retention 86

ShepHyken

JUNE 13, 2022

10 Tips for Success with Subscription Business Models by Amanda Davis. It was originally established in London as a way to expand newspaper sales. This article shares excellent examples of different subscription models and success strategies. Tech influencer, Brian Tong has you covered. Sign Me Up! Not anymore!

Customer Service 168

Customer Service Government Customer Experience Sales 168

Totango

NOVEMBER 8, 2023

Create a 360-degree view of the customer Truly understanding customers and delivering them an exceptional experience requires unifying data from across the organization: sales, support, customer success, marketing, finance, and product. Check out our full list of technology partners or request a new integration.

Enterprise 92

Enterprise Finance SaaS Analytics 92

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. Bitter tech rivals put aside their differences to create world-changing innovations. What do these four pairs have in common?

Chief Customer Officer 92

Chief Customer Officer Customer centricity Metrics CRM 92

ClearAction

JULY 20, 2023

Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. We turn to tech for many reasons — and we expect a LOT from tech.

Technology 62

Technology Consulting Consulting B2B 62

Integrity Solutions

FEBRUARY 1, 2024

Is sales still a viable profession today? While the selling environment has undergone some pretty dramatic changes in recent years, if anything, they’ve only heightened the need for sales professionals who care about, can connect with and actively listen to their customers. Is it something needed or that people even want to do?

Sales 106

Sales Coaching Scripts B2B 106

ChurnZero

NOVEMBER 11, 2022

Customer Success is gaining ground, influence, and budget within organizations. However, CS departments remain underfunded, especially when it comes to their tech stack. Based on a detailed survey of more than 1,000 Customer Success leaders, this is the most comprehensive study of the evolving CS landscape to date.

SaaS 98

SaaS Metrics Best practices Benchmark 98

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey.

Automotive 100

Automotive Journey mapping Self service Sales 100

CSM Practice

DECEMBER 19, 2021

This saying applies to your Customer Success Technology stack more than anything else. Customer Success is a rapidly evolving function. As an industry, it is fast-moving and outgrowing the tech! Yet, Customer Success is often undervalued and underfunded. Revenue is there, where Customer Success is.

CRM 98

CRM Brand ambassadors Best practices SaaS 98

TeleDirect

MAY 6, 2024

Your friends at TeleDirect have all the information you need for success. Outbound call centers are great tools for outreach, fundraising, sales, market research and general customer support. Sure, you’ve made the sale, but it takes work to retain customers. What is an outbound call center, and how can it help a business grow?

Call Center 62

Call Center outsourcing Contact Center Customer retention 62

aircall

OCTOBER 17, 2022

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. How to Define Your Sales Win Rate. As our partners at Richpanel share, “Win rate is not just a sales team’s metric. How is sales win rate calculated? . Why You Should Prioritize Your Sales Win Rate.

Sales 117

Sales Gamification Metrics Accountability 117

TechSee

AUGUST 14, 2023

She has published more than 350 articles for a variety of national media, including regular columns for Forbes, Adweek, and Success. He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers. and the United Nations. Follow on LinkedIn

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

aircall

AUGUST 22, 2022

As proud sponsors of HubSpot INBOUND 2022, we’ll be packing our bags and heading to Boston to learn best practices, tips, and more from thought leaders in marketing, sales, customer success, and RevOps. . A seamless tech ecosystem with every aspect of your business at your employees’ fingertips,” Madelyn says.

CRM 118

CRM Best practices Personalization Sales 118

Integrity Solutions

APRIL 8, 2024

Sales has always meant navigating highs and lows, dealing with rejection and remaining focused in the face of new business demands and pressures. Exacerbating this issue is the fact that sales training and coaching doesn’t always help salespeople with these internal motivation issues. That’s just the simple truth.

Sales 73

Sales Coaching Personalization Surveys 73

Integrity Solutions

OCTOBER 23, 2023

One of the most common pathways into sales is… accidental. Many people find themselves taking a sales role almost as a layover en route to their “real” career. And then a funny thing happens: They realize they like doing sales. “To become successful in sales, you need a lo t of networking.

Sales 114

Sales Coaching Education Feedback 114

TechSee

MAY 10, 2021

Our global sales team currently stands at 30, predominantly based in North America, the UK and throughout Europe. Our TechSee Sales Superstars are enterprising, resourceful, experienced and ambitious individuals who collaborate across functions (BD, Sales, Account Management, Pre-Sales, Customer Success) to deliver exceptional results.

Sales 109

Sales Enterprise Accountability Engineering 109

TechSee

MARCH 7, 2023

Kate Johnson, President & CEO, Lumen Technologies – Kate has a proven track record of driving business and digital transformation success at the world’s top Fortune 100 technology companies. Sabine was recently recognized as a nominee for Sales Confidence’s TOP 50 UK SDR Managers of 2022.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

ChurnZero

MARCH 9, 2023

Indeed, these are the top two priorities for Customer Success teams, according to a recent survey of Customer Success leaders. The survey found less than half of Customer Success teams have access to purpose-built technology to help them do their job. When the survey asked, “What does your tech stack look like?”

CRM 52

CRM Surveys Best practices Technology 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Don’t put your tech stack before your customer journey. The Customer Success tech stack is misunderstood. Software vendors want in.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

ChurnZero

NOVEMBER 29, 2022

This is a guest article by Michael Su , senior consultant of Customer Success, The Success League. Customer Success is still a young field and a new concept for many companies. When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts.

Scripts 98

Scripts Sales Customer centricity Coaching 98

aircall

MARCH 18, 2022

Creating memorable experiences for prospects and customers alike is perhaps the most underrated resource of a sales team. . of salespeople agreed that the phone is still the most effective sales tool at our disposal. What Customer Satisfaction Looks Like for Sales. The Perfect Tech Stack for Sales Teams.

Sales 62

Sales Interactive Voice Response CRM Call Logging 62

Totango

NOVEMBER 3, 2022

Hedgpeth shared that the first thing a customer success leader should do when joining a new company is create the journey map. If you let your customers meander around with no direction, they aren’t going to be very successful long term,” she said. Deliver day 1 value. Deliver business outcomes, not cadence calls.

Journey mapping 62

Journey mapping Chief Customer Officer Healthcare Sales 62

Integrity Solutions

APRIL 8, 2024

Sales has always meant navigating highs and lows, dealing with rejection and remaining focused in the face of new business demands and pressures. Exacerbating this issue is the fact that sales training and coaching doesn’t always help salespeople with these internal motivation issues. That’s just the simple truth.

Sales 64

Sales Coaching Personalization Surveys 64

Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. Challenges in remote workforce tech support While outsourcing IT services is incredibly beneficial, it also presents a number of challenges.

outsourcing 62

outsourcing Technical Support Best practices Education 62

ChurnZero

MARCH 9, 2023

Indeed, these are the top two priorities for Customer Success teams, according to a recent survey of Customer Success leaders. The survey found less than half of Customer Success teams have access to purpose-built technology to help them do their job. When the survey asked, “What does your tech stack look like?”

CRM 52

CRM Surveys Best practices Technology 52

Outsource Consultants

MAY 8, 2024

This trend attracts tech giants like Amazon and Hubspot, further fueling infrastructure development and economic strength in the region. This ensures a successful outsourcing experience that drives real results for your business. We’ll discuss everything from your outsourcing issues to tech requirements and budget.

outsourcing 67

outsourcing Call Center Education Consulting 67

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Hunter Montgomery , CMO, ChurnZero.

Gamification 98

Gamification Marketing Metrics Sales 98

BlueOcean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

aircall

MARCH 15, 2022

And it all starts with technology, which is here to elevate the work of thousands of sales and support teams through their most valued tool: the phone. This relationship is a privilege and the making of long-term success—everybody wins,” says Madelyn Deprey, Senior Director of Customer Success for North America.

Sales 62

Sales Customer centricity Customer Experience Technology 62

TeleDirect

DECEMBER 14, 2023

A professional inbound and outbound call center is integral to a business’s success, providing best-in-class customer service, taking orders, handling complaints, generating leads and converting them into sales. Part two is creating an effective sales funnel that leads them to the purchase. Au contraire!

Education 62

Education Call Center Sales call center solutions 62

ChurnZero

JUNE 14, 2023

.” When times are challenging, and the sales pipeline slows, the disparity between the cost to acquire and retain customers tends to grow. It’s a company-wide goal, but the team in the spotlight is customer success (CS). In a growing market, your sales team takes the lead in bringing in new sales. While 83.1%

Finance 52

Finance Surveys Sales Customer centricity 52

CSM Magazine

FEBRUARY 14, 2024

This level of detail helps marketers to understand which marketing actions get the most leads or sales. Understanding how tracking calls helps solar promotion plans is crucial for success. Then, you can change your marketing stuff and sales talk to deal with them. Keep an eye on call results, such as sales or appointments made.

Analytics 52

Analytics Marketing Advertising Sales 52

JustCall

AUGUST 24, 2021

Good cold calling practices can definitely increase success rate. Call center campaigns are meant to arrange calling activities innovatively, to improve the success rate. This eventually contributes to better customer service and streamlined sales. Inbound Sales Campaigns. Tech Support Campaigns.

Call Center 97

Call Center Interactive Voice Response Inbound sales call center software 97

Education Services Group

FEBRUARY 9, 2021

Today’s tech tool face-off is brought to you by one of the biggest debates in Customer Success – the familiar face of a Customer Relationship Management (CRM) system, versus purpose-made Customer Success tools. Who will win this tech tool showdown? Let’s get ready to…explore some tech tools!

CRM 52

CRM Best practices Sales Banking 52

Integrity Solutions

JUNE 23, 2020

All tech companies want to build a world-class culture, and front-line managers play a pivotal role. With sales booming, several top salespeople were promoted to manager roles, and the expectations were high. With sales booming, several top salespeople were promoted to manager roles, and the expectations were high.

Coaching 85

Coaching Sales Management Employee engagement 85

ChurnZero

MARCH 20, 2023

We put these two questions to respondents in our most recent 2022 Customer Success Leadership Study published late last year. GRR excludes expansion revenue which can mask churn and the true performance of the Customer Success team. said Customer Success; 19.2% said sales; 8.9% said Customer Success; 33.3%

Accountability 52

Accountability Sales Management SaaS 52