AWS Machine Learning

DECEMBER 5, 2023

New and powerful large language models (LLMs) are changing businesses rapidly, improving efficiency and effectiveness for a variety of enterprise use cases. AWS is especially well suited to provide enterprises the tools necessary for deploying LLMs at scale to enable critical decision-making.

Enterprise 93

Enterprise Engineering Technology Finance 93

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Enterprise 114

Enterprise Education Best practices Customer retention 114

A Better Answer

APRIL 22, 2024

Outsourced answering solutions represent a strategic approach for businesses aiming to enhance customer service and manage operational costs effectively. This method is particularly beneficial for entities ranging from small local businesses to expanding enterprises with a global customer base.

outsourcing 83

outsourcing Answering services Enterprise Management 83

Advantage Communications

JANUARY 11, 2023

Enterprise contact center solutions use software and expertise to provide businesses with a comprehensive solution to better manage their customer service operations and achieve customer experience (CX) success.

contact center solutions 52

contact center solutions Enterprise Contact Center Customer Experience 52

VirtualPBX

APRIL 2, 2024

No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself. Enter VirtualPBX Contact Center , a game-changing solution meticulously crafted to cater to the myriad demands of modern enterprises.

contact center solutions 98

contact center solutions Contact Center CRM Analytics 98

LiveVox

SEPTEMBER 6, 2022

Does your company have a contact center solution? The post Enterprise Contact Center Solutions: Your New Keys to Success appeared first on LiveVox. If not, you may be missing out on some serious business.

contact center solutions 52

contact center solutions Enterprise Contact Center 52

Hodusoft

DECEMBER 6, 2022

Contact Center Solutions For Your Enterprise: The New Keys to Success. Modern companies increasingly rely on contact center solutions in order to build loyalty and retention among customers. These solutions streamline the company’s inbound and outbound operations, ensuring seamless and engaging customer conversations.

contact center solutions 52

contact center solutions Contact Center Enterprise Contact center software 52

CSM Magazine

APRIL 23, 2024

When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” Understanding Intranet Platforms An intranet platform serves as a solution for fostering communication and serving as a central repository for company information.

Enterprise 52

Enterprise Management 52

Aspect

DECEMBER 1, 2020

Along the way, these organizations have been by our side, collaborating to provide product input and feedback, partnering with us to advance and continuously improve our contact center portfolio into the industry-leading, fully featured contact management and workforce optimization solutions they are today.

Enterprise 118

Enterprise contact center solutions Cloud contact Contact Center 118

CSM Magazine

MARCH 27, 2023

The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Calabrio’s true-cloud, enterprise-grade WFM solution helps offer the access customers desire and unlocks the potential of the contact centres’ greatest asset—the agent.

Contact Center 52

Contact Center Enterprise Management Customer centricity 52

Cisco - Contact Center

MARCH 21, 2024

Every enterprise needs visibility into its tech stack. Our platform, augmented by Cisco Partners, helps IT professionals select the right solutions for their specific needs. At Cisco AppDynamics, we… Read more on Cisco Blogs

Enterprise 87

Enterprise 87

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” The event provides HoduSoft with the opportunity to connect with industry professionals and discuss how their solutions can transform organizations.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Edify

OCTOBER 4, 2021

Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions. What does this mean?

Enterprise 73

Enterprise contact center solutions Cloud contact Contact Center 73

DMG Consulting

MARCH 27, 2024

AI is key to modifying and enhancing WFM solutions to enable them to properly address the needs of advanced contact centers and other operating environments that handle voice and digital synchronous and asynchronous interactions. The Report analyzes WFM market activity and provides 5-year projections.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

AWS Machine Learning

SEPTEMBER 28, 2023

Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations. Although enterprise knowledge bases have, over time, improved the customer experience, they can still be cumbersome and difficult to use.

Enterprise 93

Enterprise Real estate Chatbots Construction 93

CSM Magazine

OCTOBER 18, 2023

In the realm of project management, distinguishing between an Enterprise Project Management System and other types of businesses is essential for making informed decisions. Enterprise management systems are designed to handle multifaceted projects that span various departments, locations, and even international boundaries.

Enterprise 52

Enterprise Management Analytics CRM 52

Hodusoft

AUGUST 24, 2022

How can Enterprise VoIP System Benefit your Business. Enterprise VoIP phone systems today offer a plethora of communication and collaboration features that can save your business time and money. Enterprise VoIP phone systems today offer a plethora of communication and collaboration features that can save your business time and money.

voip 98

voip Enterprise Analytics Contact center software 98

3CLogic

JULY 21, 2020

As the global impact of COVID-19 continues, a vast majority of enterprise organizations are accelerating their cloud adoption plans – this is especially true for customer-facing departments and call center teams still tethered to legacy and on-premise solutions. Not convinced?

contact center solutions 75

contact center solutions Cloud contact Enterprise Contact Center 75

ShepHyken

DECEMBER 25, 2020

In the world of customer service where customer loyalty is precious cargo and customer satisfaction is the raison d’etre, customized solutions are slowly but surely carving their spot in an arena where greater specificity, wider choice, and record speed spell out the mantra to greater success. Be Smart with Your Smart Technology.

Personalization 196

Personalization Banking Self service Technology 196

DMG Consulting

JANUARY 1, 2024

It’s a very exciting and opportune time for WEM solutions. The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. This is where the newly reimagined WEM platform comes in.

Consulting 59

Consulting Consulting Enterprise Marketing 59

CSM Magazine

JANUARY 17, 2024

In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform? How Can Enterprise Video Platforms Transform Communication?

Enterprise 52

Enterprise Analytics Marketing Sales 52

Spearline

JULY 4, 2022

The importance of WebRTC monitoring for enterprises Web Real Time Communications (WebRTC) is transforming the way we communicate online. Fuelled, in part, by the remote communication needs of the Covid-19 pandemic, use of WebRTC solutions has grown significantly in the last few years.

Enterprise 98

Enterprise APIs Metrics Technology 98

ppt solutions

DECEMBER 17, 2020

TULSA, OKLAHOMA, December 17, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced today the addition of Susan Quinn as Vice President of Enterprise Solutions. A seasoned business development and sales leader, Ms.

Enterprise 52

Enterprise Sales Customer Experience 52

ppt solutions

DECEMBER 14, 2020

TULSA, OKLAHOMA, December 14, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced today the addition of Chris Napier as Vice President of Enterprise Solutions.

Enterprise 52

Enterprise Sales Customer Experience 52

ppt solutions

AUGUST 11, 2020

TULSA, OKLAHOMA, August 11, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today the addition of Monica Neuert to its growing Enterprise Solutions Team.

Enterprise 40

Enterprise Customer Experience 40

Zappix

APRIL 17, 2024

BURLINGTON, MASSACHUSETTS, UNITED STATES, April 17, 2024 / EINPresswire.com / — Zappix and GTS have launched their advanced Customer Engagement Solutions and Call Center Operational Enhancements for North American enterprises and government clients, marking a significant step forward in customer service and operational efficiency.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

ppt solutions

AUGUST 4, 2020

TULSA, OKLAHOMA, August 4, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today the addition of Kim Massey as Vice President of Enterprise Solutions.

Enterprise 40

Enterprise Customer Experience 40

AWS Machine Learning

SEPTEMBER 6, 2023

In this post, we build a secure enterprise application using AWS Amplify that invokes an Amazon SageMaker JumpStart foundation model, Amazon SageMaker endpoints, and Amazon OpenSearch Service to explain how to create text-to-text or text-to-image and Retrieval Augmented Generation (RAG). For this example, we use train.cc_casebooks.jsonl.xz

Enterprise 92

Enterprise APIs Real estate Construction 92

AWS Machine Learning

NOVEMBER 7, 2023

Furthermore, the cost to train new LLMs can prove prohibitive for many enterprise settings. Amazon Kendra with foundational LLM Amazon Kendra is an advanced enterprise search service enhanced by machine learning (ML) that provides out-of-the-box semantic search capabilities. We have provided this demo in the GitHub repo.

Enterprise 91

Enterprise APIs Engineering Accountability 91

AWS Machine Learning

FEBRUARY 6, 2024

Accenture built a regulatory document authoring solution using automated generative AI that enables researchers and testers to produce CTDs efficiently. This solution relies on the AWS Well-Architected principles and guidelines to enable the control, security, and auditability requirements. AI delivers a major leap forward.

Government 98

Government APIs industry solution Education 98

CSM Magazine

AUGUST 23, 2023

Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud. Avaya Enterprise Cloud provides advanced contact centre capabilities as a service (CCaaS) delivered via a dedicated cloud deployment. The new solution will support us into the future.

Enterprise 52

Enterprise Customer Experience outsourcing Analytics 52

AWS Machine Learning

JANUARY 22, 2024

Others have built custom solutions, but these can be costly and difficult to scale, and take significant time to implement. In this post, we walk you through a step-by-step implementation guide to build a vaccination status verification solution using Amazon Textract Queries. Test the solution Now it’s time to test the solution.

Finance 95

Finance Enterprise APIs Healthcare 95

VirtualPBX

APRIL 2, 2024

No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself. Enter VirtualPBX Contact Center , a game-changing solution meticulously crafted to cater to the myriad demands of modern enterprises.

contact center solutions 52

contact center solutions Contact Center CRM Analytics 52

Inbenta

APRIL 22, 2021

Fully-featured enterprise chatbots offer various functionalities to meet users’ expectations, and may be a better choice even in a comparatively simple application. Enterprise chatbots can be specifically and finely tailored to requirements. The post Comparing Enterprise Chatbots with Basic Chatbots appeared first on Inbenta.

Chatbots 98

Chatbots Enterprise Technology Engineering 98