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Migrating Contact Center Solutions to the Cloud – a Business and Operational Perspective

CCNG

Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented.

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How Enterprise Contact Center Solutions Lead to CX Success

Advantage Communications

Enterprise contact center solutions use software and expertise to provide businesses with a comprehensive solution to better manage their customer service operations and achieve customer experience (CX) success.

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Enterprise Contact Center Solutions: Your New Keys to Success

LiveVox

Does your company have a contact center solution? The post Enterprise Contact Center Solutions: Your New Keys to Success appeared first on LiveVox. If not, you may be missing out on some serious business.

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Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution

3CLogic

The Gap Between Systems of Record and Enterprise Phone Systems. By itself, modernizing enterprise phone systems to meet these wants and needs is not an issue. Unfortunately, adding a cloud contact center solution is only one piece of the puzzle when it comes to modernizing and streamlining enterprise communication.

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6 Reasons Enterprise Organizations are Accelerating the Move to Cloud Contact Center Solutions

3CLogic

As the global impact of COVID-19 continues, a vast majority of enterprise organizations are accelerating their cloud adoption plans – this is especially true for customer-facing departments and call center teams still tethered to legacy and on-premise solutions. Cost and ROI. Conclusion.

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The Ideal Contact Center Solution

DMG Consulting

The Ideal Contact Center Solution. I often think about what it would take to make the perfect contact center infrastructure solution, ACD, dialer, IVR/IVA, CTI, universal queue, etc. The contact center solution should come with old and new key performance indicators (KPIs).

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Edify is Chrome Enterprise Recommended

Edify

Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions. What does this mean?