Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Customer Expansion at its Core .

Upselling 111

Upselling Enterprise Accountability Metrics 111

Totango

FEBRUARY 6, 2020

By paying attention to a few key customer success factors designed to help you thrive in today’s digital conditions, you can shape your entire enterprise around your customer’s needs and become an integral part of their future. Focusing on these customer success factors will help you operationalize customer-centricity across your enterprise.

Enterprise 92

Enterprise Customer centricity Metrics Upselling 92

SmartKarrot

NOVEMBER 24, 2023

In the dynamic realm of B2B, where every move counts, mastering the art of upselling is no longer a mere choice but a strategic imperative. In this discourse, we’ll unravel seven B2B upsell strategies that, in my experience, work wonders for boosting Net Revenue Retention (NRR) and fortifying customer relationships.

Upselling 10

Upselling B2B Education Analytics 10

Totango

MARCH 21, 2019

So, what customer success team goals can help your enterprise generate real results? Success in these areas leads to a more successful renewal and upsell phase. Increase upsell opportunities. Increase Upsell Opportunities. The Top Customer Success Team Goals. Establish a customer nurturance program.

Enterprise 85

Enterprise Upselling Education Accountability 85

Totango

DECEMBER 20, 2023

The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success software in the enterprise implementation index. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

TechSee

SEPTEMBER 21, 2023

Generative AI will be transformative for every enterprise. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Totango

FEBRUARY 6, 2020

By paying attention to a few key customer success factors designed to help you thrive in today’s digital conditions, you can shape your entire enterprise around your customer’s needs and become an integral part of their future. Focusing on these customer success factors will help you operationalize customer-centricity across your enterprise.

Enterprise 62

Enterprise Customer centricity Metrics Upselling 62

Totango

JANUARY 8, 2019

Most subscription-based enterprises look at “churn rates,” or the percentage of customers who cancel their subscription every year. Luckily, there are two other KPIs we can turn to as well to get a more complete picture of the health of your enterprise. Don’t use this as an upsell opportunity, which customers can smell a mile away.

Enterprise 54

Enterprise Upselling Surveys B2B 54

TechSee

JUNE 23, 2021

EVE Cortex teaches itself to recognize thousands of products, models, parts, and components by utilizing patented AI neural networks and synthetic data to learn in hours — rather than months — making it the first truly scalable, interactive AR self-service platform for widespread use across dozens of consumer and enterprise applications.

Self service 168

Self service Enterprise Upselling Technology 168

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. When customers achieve their goals, businesses will see more subscription renewals and expansion revenue from upsell and cross-sell opportunities.

B2B 91

B2B CRM Enterprise Upselling 91

Totango

MAY 3, 2019

Plus, current customers are more likely to make major purchases or upsells. Better yet, customer success platforms make it easy to take action in response to customer health scores, enabling you to nurture unhappy customers or offer upsells to healthy accounts. Always keep the customer experience in mind.

Enterprise 78

Enterprise Upselling Feedback Advertising 78

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. Leverage satisfied customer responses for upselling conversions and referrals. This raises the question, how do you find the best NPS software solutions?

Upselling 101

Upselling Surveys Analytics Customer retention 101

Totango

JULY 5, 2022

Make the Most of Upsell Opportunities. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. By utilizing a customer success software, you will be able to have deeper insight into your customers’ businesses and recognize when upsell opportunities present themselves.

Upselling 97

Upselling Accountability CRM Best practices 97

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. After considering what a customer engagement strategy is and its benefits, we’ll offer ten key tips for keeping enterprise executives and stakeholders engaged. Trials of upsell products.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

TechSee

MARCH 1, 2021

” These lines – uttered with every Mickey D order – are probably the most famous upsell and cross-sell out there. To facilitate this shift, enterprises should explore innovations in technology that make it easier for your service staff to take the reins from your sales staff. “Do you want to SuperSize that?”

Sales 124

Sales Technology Customer Service Chatbots 124

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. The focus would be on retention and higher-touch service offerings to our enterprise customers. What a fantastic model!

Sales 111

Sales Customer Experience Upselling Self service 111

Totango

NOVEMBER 23, 2021

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.

Upselling 91

Upselling CRM Revenue potential Feedback 91

Totango

NOVEMBER 10, 2021

Expansions & Upsells. As a result, expansions and upsells have become a key incentive in CS compensation plans. As a result, expansions and upsells have become a key incentive in CS compensation plans. How Totango Can Help. Ready to get started? Sign up for Totango for free today!

Upselling 84

Upselling Enterprise Surveys Sales 84

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Delivery of crucial customer data to sales representatives to support higher closing rates and upsells. Many CRM apps are available for B2B businesses of all sizes – from small to large enterprises. HubSpot CRM.

B2B 79

B2B Sales CRM Enterprise 79

TeamSupport

DECEMBER 8, 2023

Do you need an enterprise solution, or do you have a smaller group that just needs a modern ticketing system to simplify their workflow? Right fit Before delving into the vast array of customer support software options, it's crucial to define your specific requirements. Consider the size of your business and your support team.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Moving parts in Enterprise Account Management Enterprise Account Management is the central function within organizations tasked with managing and growing revenue with existing customers.

Enterprise 10

Enterprise Accountability Management Upselling 10

Totango

JUNE 28, 2021

Creating opportunities for premium upsells. This creates the opportunity to deliver an appealing upsell offer inviting users to try your premium product. You can automate tasks that promote onboarding and adoption, increasing user engagement and setting the stage for an upsell offer. Freemium Strategy vs. Free Trial Strategy.

Upselling 89

Upselling SaaS Best practices Sales 89

Totango

NOVEMBER 10, 2021

Expansions & Upsells. As a result, expansions and upsells have become a key incentive in CS compensation plans. As a result, expansions and upsells have become a key incentive in CS compensation plans. How Totango Can Help. Ready to get started? Sign up for Totango for free today!

Upselling 74

Upselling Enterprise Surveys Sales 74

Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value.

Enterprise 69

Enterprise Upselling Metrics Accountability 69

ClientSuccess

FEBRUARY 8, 2023

Upsells and cross-sells — Do you have upsells to offer your customers? Enterprise — Enterprise deals are far from a walk in the park. If your needs are a little more complex or tailored though, then you should consider getting an account manager or sales team on board for ultimate success.

SaaS 71

SaaS Upselling Accountability Sales 71

Tethr

AUGUST 27, 2020

An NTT study found that 44 percent of enterprises now operate structured VoC programs to drive CX improvement and innovation. The most thorough VoC programs are able to sort through customer interactions to provide organizations customer intelligence and insights that anyone inside the enterprise can interpret. If not, you should be.

Enterprise 118

Enterprise Customer effort Upselling Call Center 118

Totango

AUGUST 25, 2022

It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Extend upsell offers or referral incentives to customers with high satisfaction ratings. For example, you can: Extend premium upgrade offers to freemium customers. Evolve Your Service.

SaaS 96

SaaS Upselling Metrics Journey mapping 96

Totango

FEBRUARY 4, 2020

What makes customer-centric growth so valuable for modern enterprises—and how can you create an effective strategy to promote it? This shift is rooted in the concept that when your customers succeed, so does your enterprise. Never try to force or coerce customers into upsells. What is Customer-Centric Growth?

Customer centricity 71

Customer centricity Best practices Upselling Enterprise 71

TeleDirect

MARCH 1, 2021

Telesales & upsells are just one area where an efficient BPO call center can help. Need to refocus the importance of customer service in your own enterprise? Short-term satisfaction = long-term goals. Ready to highlight the importance of customers for your call center?

Call Center 117

Call Center Customer Service Business Process Outsourcing Upselling 117

Totango

JULY 16, 2019

This has irrevocably changed how enterprises need to approach customers. Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. And this repeated revenue stream is the lifeblood of SaaS and related enterprises.

Upselling 68

Upselling Enterprise Metrics SaaS 68

CustomerSuccessBox

MAY 25, 2021

Loyal customers contribute to your revenue growth through Upsells, providing referrals, and advocacy. Net Retention Revenue (NRR) takes into account the total revenue earned minus any revenue churn (caused due to departing customers or customers who have downgraded) plus any revenue gained through upsells or cross-sells, . GRR or NRR.

Customer retention 52

Customer retention Metrics Upselling SaaS 52

TeleDirect

SEPTEMBER 30, 2020

With a business process outsourced (BPO) call center platform, small businesses can enjoy all the benefits usually afforded to large and medium size enterprises with their contact centers. Remember, large-scale enterprises systems can be scaled to fit your firm’s particular requirements. Here are a few ways: Complete sales tools.

Call Center 71

Call Center Business Process Outsourcing Upselling outsourcing 71

Pointillist

SEPTEMBER 10, 2020

Customer journey orchestration enables enterprises to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. Process mining provides analysts and managers with an easy way to analyze event logs within enterprise transaction systems.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. So, how are leading enterprises using customer journey analytics in the real world?

Analytics 70

Analytics Upselling Interactive Voice Response Banking 70

Totango

FEBRUARY 4, 2020

What makes customer-centric growth so valuable for modern enterprises—and how can you create an effective strategy to promote it? This shift is rooted in the concept that when your customers succeed, so does your enterprise. Never try to force or coerce customers into upsells. What is Customer-Centric Growth?

Customer centricity 62

Customer centricity Best practices Upselling Enterprise 62

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Share Feedback Across Your Enterprise. As far as your customer is concerned, your response to their feedback is most important.

Best practices 93

Best practices Upselling Feedback Enterprise 93

Totango

JUNE 25, 2019

Customer Success Management (CS) software helps your enterprise understand what matters to your customers. Touchpoints: Logged interactions with anyone in your enterprise. That knowledge is essential to creating a customer-centered enterprise that can generate ongoing value for customers.

Upselling 68

Upselling Enterprise Metrics Customer centricity 68