DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Spearline

JULY 4, 2022

The importance of WebRTC monitoring for enterprises Web Real Time Communications (WebRTC) is transforming the way we communicate online. Enterprises are increasingly finding new ways to use the technology to help them provide the best customer service, as well as improved internal communications.

Enterprise 98

Enterprise APIs Metrics Technology 98

Totango

MAY 20, 2020

Stream Account & User Tag Information Using Customer Data Hub API. Now, tag information can be easily streamed to Totango via Customer Data Hub API. The post Get more out of SuccessBLOCS and APIs appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Save your spot .

APIs 62

APIs CRM Best practices Accountability 62

Nexmo

MAY 7, 2019

Partly, that’s code they write themselves but what makes modern software development so effective is that developers can easily build on the work of others through APIs. When you think of APIs it’s likely that some big names come to mind: Nexmo, the Vonage API platform; Stripe for payments; or one of the new Open Banking APIs.

APIs 78

APIs Airlines Banking Government 78

Jive

JUNE 11, 2018

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. That’s why there are more than 16,500 APIs in existence right now, with more on the way.

APIs 75

APIs Enterprise CRM Management 75

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. Customers are building innovative generative AI applications using Amazon Bedrock APIs using their own proprietary data.

APIs 131

APIs Big data Accountability Enterprise 131

AWS Machine Learning

MARCH 1, 2024

Knowledge Bases for Amazon Bedrock currently supports four vector stores: Amazon OpenSearch Serverless , Amazon Aurora PostgreSQL-Compatible Edition , Pinecone , and Redis Enterprise Cloud. You have the option to override it to use either hybrid or semantic search in the API.

APIs 116

APIs Finance Chatbots Enterprise 116

Nuance

JUNE 2, 2021

We’re excited to announce the latest addition to our Intelligent Engagement Platform: Messenger API support for Instagram. Just announced at F8 Refresh, Facebook’s virtual developer conference, this API will deliver seamless integration with Messenger from Facebook, expanding the reach of Nuance’s intelligent engagement tools to Instagram.

APIs 71

APIs Accountability Enterprise 71

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 97

APIs Construction Analytics Enterprise 97

AWS Machine Learning

MARCH 29, 2024

The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.

Cloud contact 99

Cloud contact Chatbots Contact Center APIs 99

Cisco - Contact Center

OCTOBER 24, 2023

In the rapidly evolving automotive landscape, vehicles are no longer just machines that move us from point A to point B; they have transformed into complex, interconnected systems on wheels. With this… Read more on Cisco Blogs

APIs 72

APIs Automotive Transportation Enterprise 72

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock supports multiple vector databases, including Amazon OpenSearch Serverless , Amazon Aurora , Pinecone, and Redis Enterprise Cloud. For enterprise implementations, Knowledge Bases supports AWS Key Management Service (AWS KMS) encryption, AWS CloudTrail integration, and more.

APIs 120

APIs Healthcare Scripts Enterprise 120

Nuance

NOVEMBER 21, 2019

Application programming interfaces (APIs) enable organizations to personalize technology to their business needs, without having to build the software from scratch. And now, with Nuance Intelligent Engagement APIs for Conversational AI Services, we’re offering a more accessible approach for brands to unlock innovation for their brand.

APIs 45

APIs Contact Center Technology Personalization 45

AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition includes a simple, easy-to-use API that can quickly analyze any image or video file that’s stored in Amazon Simple Storage Service (Amazon S3). The following table shows the moderation labels, content type, and confidence scores returned in the API response. Graphic Violence L2 92.6% Explosions and Blasts L3 92.6%

APIs 112

APIs Advertising Enterprise Technology 112

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries.

Enterprise 75

Enterprise Scripts Best practices Analytics 75

AWS Machine Learning

AUGUST 2, 2023

An example of a customized image search is Enterprise Resource Planning (ERP). After ingestion, images can be searched via the Amazon Kendra search console, API, or SDK. Currently he is helping enterprise customers modernizing their AI/ML workloads within the cloud using industry best practices.

Enterprise 77

Enterprise Healthcare APIs Big data 77

Nexmo

DECEMBER 6, 2017

With the exception of a very few older, Silicon Valley bastions of innovation, more established enterprises can find it extremely challenging […]. The post Nexmo Wins Top Industry Award for Voice API, Relaunches Voice Product Page appeared first on Nexmo.

APIs 0

APIs Enterprise 0

CSM Magazine

JUNE 24, 2021

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. . In the first two blogs in this series, we set out to define what it really means to be a Connected Enterprise, identifying the top three characteristics that all connected organisations share.

Enterprise 52

Enterprise Multichannel Analytics Quality management 52

AWS Machine Learning

JANUARY 10, 2024

The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint. API Gateway invokes a Lambda function to initiate model updates.

APIs 106

APIs Construction Engineering Analytics 106

AWS Machine Learning

DECEMBER 1, 2023

As a platform administrator, you can use the updated user interface (UI) and APIs to onboard users faster, with the right security settings and infrastructure. That’s why today we are excited to announce the new onboarding experience that makes it effortless for you to set up Amazon SageMaker domains for your organization.

Enterprise 102

Enterprise APIs Accountability Government 102

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs 93

APIs Customer Service Construction Analytics 93

AWS Machine Learning

NOVEMBER 22, 2022

Enterprises often need to communicate effectively to a large base of customers, partners, and stakeholders across several different languages. Each business unit in the enterprise has different translation workloads and often manages their own translation requirements and vendors. Therefore, another API /customterm is exposed.

APIs 76

APIs Enterprise Accountability industry standards 76

AWS Machine Learning

JUNE 30, 2022

These traffic routing products generate their own source IP, whose IP range is not controlled by the enterprise customer. This makes it impossible for these enterprise customers to use the aws:sourceIp condition. The corporate portal application makes a private API call using an API Gateway VPC endpoint to create a presigned URL.

APIs 86

APIs Enterprise Big data Accountability 86

Tethr

JANUARY 18, 2019

Large enterprises – defined as an organization employing more than 1,000 call center agents – are increasingly moving to cloud-based contact center platforms and away from complex on-premise hardware and software. The post Cloud-based listening for the enterprise appeared first on Tethr.

Enterprise 48

Enterprise Outbound sales Call flow APIs 48

AWS Machine Learning

MAY 25, 2023

One of the most common applications of generative AI and large language models (LLMs) in an enterprise environment is answering questions based on the enterprise’s knowledge corpus. We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda.

APIs 83

APIs Enterprise Chatbots Accountability 83

TechSee

SEPTEMBER 21, 2023

Generative AI will be transformative for every enterprise. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

NOVEMBER 26, 2023

Generative AI is quickly transforming how enterprises do business. Gartner predicts that “by 2026, more than 80% of enterprises will have used generative AI APIs or models, or deployed generative AI-enabled applications in production environments, up from less than 5% in 2023.”

Personalization 109

Personalization Customer Experience APIs Entertainment 109

AWS Machine Learning

AUGUST 17, 2022

Streaming APIs : The streaming APIs ( PutEvents , PutUsers , and PutItems ) are designed to incrementally update each respective dataset in real-time. This data is then ingested via the PutEvents API, which incrementally updates your interactions dataset. CreateDatasetImportJob. DescribeDatasetImportJob. ListDatasetImportJob.

Personalization 83

Personalization APIs Enterprise Engineering 83

TechSee

JULY 20, 2022

VI Studio allows enterprises to train fully customized computer vision models with incredible accuracy and detail. VI’s automated insights are natively integrated across the TechSee platform and can be fully integrated into any business application via API. Introducing VI Studio. a television). This is AI built for practical impact.

APIs 109

APIs Chatbots Enterprise Interactive Voice Response 109

AWS Machine Learning

OCTOBER 27, 2023

Generative artificial intelligence is transforming how enterprises do business. Enterprises are using generative AI specifically to power their marketing efforts through emails, push notifications, and other outbound communication channels. Dear , Desiring the cozy feel of fall?

Personalization 93

Personalization Marketing APIs Entertainment 93

AWS Machine Learning

NOVEMBER 22, 2023

All of the AWS AI services (for example, Amazon Textract , Amazon Comprehend , or Amazon Comprehend Medical ) used in IDP solutions are fully managed AI services where AWS secures their physical infrastructure, API endpoints, OS, and application code, and handles service resilience and failover within a given region.

APIs 90

APIs Accountability Enterprise Transportation 90

AWS Machine Learning

MAY 5, 2023

Therefore, users without ML expertise can enjoy the benefits of a custom labels model through an API call, because a significant amount of overhead is reduced. The second aspect is supported by Amazon Kendra, an intelligent enterprise search service powered by ML that allows you to search across different content repositories.

Engineering 101

Engineering APIs Scripts Enterprise 101

Cisco - Contact Center

JANUARY 10, 2023

Accelerated Digital Transformation Framework. Fundamentally, does your organization have the digital-ready foundation in place to accomplish business goals? Cloverhound is skilled in delivering solutions with the best of innovation and simplicity.

Banking 145

Banking Enterprise APIs Contact Center 145

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 87

APIs Best practices Banking Enterprise 87

TechSee

AUGUST 31, 2022

After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. In most enterprises, about 15-25% of the team are early adopters, and 15-25% will be laggards. Platform vs Point Solution.

APIs 109

APIs Enterprise Technology Self service 109

AWS Machine Learning

OCTOBER 4, 2023

Amazon API Gateway invokes the Patient View Hooks AWS Lambda function. API Gateway invokes the Coverage Requirements Hooks Lambda function. The cards returned from the API indicate that the patient has a sinus infection health condition and the doctor may need to order a prescription.

Healthcare 97

Healthcare APIs Transportation Education 97

AWS Machine Learning

AUGUST 4, 2023

When a version of the model in the Amazon SageMaker Model Registry is approved, the endpoint is exposed as an API with Amazon API Gateway using a custom Salesforce JSON Web Token (JWT) authorizer. frameworks to restrict client access to your APIs. For API Name , leave as default (it’s automatically populated).

APIs 85

APIs Scripts Management Accountability 85