DMG Consulting

JUNE 11, 2019

DMG Consulting Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. What: Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. Foundational component of next-gen, digitally transformed service organizations. Botanic Technologies and Capito.ai are covered at a high level.

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Virtual Agent Consulting Consulting Marketing 48

DMG Consulting

JUNE 1, 2022

DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report. What: Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise report. Intelligent virtual agents are demonstrating their ability to deliver timely, conversational, concierge-type automated self-service to customers.

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Self service Consulting Consulting Enterprise 48

SmartAction

FEBRUARY 21, 2020

Fabletics leverages a Virtual Agent to interact with their customers every time you call them. If you have multiple self-service destinations and a variety of agent skill-sets, it’s in your best interest to allow the user to tell you why they called. Take a listen to the clip below and learn a few best practices from the pros.

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Virtual Agent Self service Best practices Enterprise 55

DMG Consulting

AUGUST 9, 2018

DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report. What: Releases 2018 Intelligent Virtual Agent Product and Market Report. The 2018 Intelligent Virtual Agent Product and Market Report is the only in-depth analysis of these emerging solutions.

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Virtual Agent Consulting Consulting Interactive Voice Response 48

DMG Consulting

NOVEMBER 11, 2019

Question: Is voice biometrics used only for live-agent interactions or does it work with intelligent virtual agents too? Answer: Voice biometrics can provide authentication for interactions that take place with humans as well as with intelligent virtual agents (IVAs).

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Virtual Agent Self service Enterprise Technology 59

DMG Consulting

JULY 19, 2017

DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. What: Releases 2017 Intelligent Virtual Agent Product and Market Report. The 2017 Intelligent Virtual Agent Product and Market Report is the only in-depth analysis of these emerging solutions. When: Today, 19 July 2017.

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Virtual Agent Consulting Consulting Marketing 48

DMG Consulting

APRIL 13, 2022

DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report. What: Releases 2022 – 2023 Workforce Management for the Enterprise Report. The Report’s new name (formerly the Workforce Management Product and Market Report ) reflects the growing benefits of WFM throughout the enterprise, beyond the contact center.

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Consulting Consulting Enterprise Management 48

Creative Virtual

JANUARY 8, 2019

In 2017 we were honoured with The Queen’s Awards for Enterprise: Innovation. I couldn’t be more proud of what our team has achieved, and it was beyond what I had dreamt for Creative Virtual. The post Fifteen Years & Counting: Navigating the chatbot, virtual agent and AI revolution appeared first on Creative Virtual.

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Virtual Agent Chatbots Transportation Best practices 40

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. This symbiotic relationship between the organization and the AI solution underscores the importance of cultural compatibility in enterprise AI adoption.

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Chatbots Enterprise Scripts Virtual Agent 124

TechSee

SEPTEMBER 21, 2023

Generative AI will be transformative for every enterprise. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

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Engineering Enterprise Chatbots Self service 109

SmartAction

MAY 23, 2023

FORT WORTH, Texas, May 23, 2023 /PRNewswire/ — SmartAction , a top-tier AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, is proud to announce the successful closing of a new round of funding.

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Real estate Virtual Agent B2B Contact Center 82

AWS Machine Learning

FEBRUARY 6, 2023

To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk CX Cloud offers enterprise scale with consumer simplicity to deliver speed, agility, reliability, and security.

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Cloud contact Self service Contact Center Virtual Agent 73

CSM Magazine

SEPTEMBER 17, 2020

Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. Simplifying the creation and maintenance of virtual agents across the enterprise is critical. Essentially, it is what makes a Virtual Agent smart.

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Virtual Agent Customer Service Contact Center Chatbots 98

Liveops

OCTOBER 11, 2018

Still, enterprise leaders say attracting talent to fill their needs for customer service agents—particularly in this hot economy—is next to impossible. You can source virtual agents from anywhere in the U.S., Think outside brick and mortar when building your U.S. customer care workforce.

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Marketing Virtual Agent Customer Care Call Center 315

DMG Consulting

AUGUST 16, 2022

What’s more, consumers believe they have the right to interact with an organization in multiple channels and, when appropriate, to pivot between channels, such as when an intelligent virtual agent (IVA) needs to send information to a consumer’s cell phone via SMS during a phone conversation. Email Address * Submit.

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Self service Interactive Voice Response Virtual Agent Contact Center 48

SmartAction

FEBRUARY 11, 2020

Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. As the global intelligent virtual agent market is expected to reach $11.3b Surpassed 100 large enterprise implementations. SmartAction’s 2019 Momentum Highlights. About SmartAction.

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Virtual Agent Self service Enterprise SaaS 56

DMG Consulting

AUGUST 21, 2017

The digital transformation taking place throughout enterprises is creating a greater need and broader opportunities for robotic process automation (RPA) and desktop analytics. This Report explores all aspects of these related but distinct IT sectors.

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Consulting Consulting Virtual Agent Marketing 48

SmartAction

AUGUST 18, 2020

Los Angeles, CA – August 18, 2020 – SmartAction®, a leading provider of AI-powered virtual agents for contact centers, today announces its promotion of Gary Davis from President to Chief Executive Officer. As a result, our clients are able to free up their live agents to handle higher priority conversations. About SmartAction .

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Virtual Agent Entertainment Contact Center Self service 91

DMG Consulting

AUGUST 31, 2021

Answer: Digital transformation, spurred on by the pandemic, has resulted in enterprises finally giving customers what they’ve wanted for the past five years – the ability to interact in their channels of choice, whether voice or digital, assisted by intelligent virtual agents (for self-service), as well as live agents, when needed.

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Virtual Agent Self service Enterprise Contact Center 78

DMG Consulting

OCTOBER 6, 2023

In addition, some enterprises are beginning to create proprietary LLMs, enabling them to have complete control of the data leveraged by generative AI technologies used in their organizations. and customer service organizations.

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Creative Virtual

AUGUST 11, 2021

Deploying conversational AI solutions like chatbots and virtual agents can be risky but doesn’t have to be. These business objectives will directly inform how your chatbot or virtual agent is built and implemented. You don’t need to be an early adopter of innovations to benefit from the technology.

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Virtual Agent Chatbots Enterprise Self service 52

Creative Virtual

DECEMBER 7, 2021

They also discussed the findings of ISG’s research and current successful virtual agent implementations. Here’s a recording of their full discussion: When ISG held their awards ceremony in October, Chris and Liam Ryan, Sales Director, were able to accept Creative Virtual’s trophy in person from Jan Erik.

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Virtual Agent Chatbots Enterprise Education 52

CSM Magazine

FEBRUARY 28, 2020

Spitch AG, the leading developer of enterprise speech solutions have announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

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Virtual Agent Self service Banking Chatbots 59

SmartAction

MARCH 15, 2019

SmartAction’s cloud-based virtual agents automate conversations that live agents traditionally handled over voice, chat, and text. Enterprise Connect will be held from March 18 to March 21 at the Gaylord Palms Resort and Convention Center in Orlando, Florida.

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Virtual Agent Enterprise Self service Contact Center 8

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Enterprise Benefit. Intelligent virtual agents (IVAs).

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Balto

JULY 5, 2023

At our current pace, we will see fully natural language virtual agents, just as or more capable than human agents, in as little as five years. Past attempts at introducing fully virtual agents inevitably failed for a number of reasons, chiefly because they didn’t sound like a human. So what’s next?

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Contact Center Virtual Agent Chatbots Best practices 52

CSM Magazine

FEBRUARY 28, 2020

Spitch AG, the leading developer of enterprise speech solutions, with headquarters in Switzerland and offices in London, Madrid and Milan, today announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . About Spitch.

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Virtual Agent Self service Banking Chatbots 52

DMG Consulting

FEBRUARY 1, 2022

Intelligent Virtual Agents and Virtual Assistants. While there are many names for AI-enabled self-service solutions, intelligent virtual agent (IVA) is the most commonly used term for the customer-facing concierge type.

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Self service Virtual Agent Scripts Contact Center 59

DMG Consulting

JANUARY 3, 2020

Intelligent virtual agents (IVAs) and attended robot process automation (RPA, also known as robots) are being used to enhance productivity and service quality. IVAs are replacing IVRs and other enterprise self-service solutions and are increasing the volume of fully automated interactions. WHAT YOUR WORKFORCE WILL LOOK LIKE.

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Creative Virtual

OCTOBER 26, 2021

We’re coming up on eighteen years since I founded Creative Virtual, and so much has changed in the chatbot and virtual agent space since those early days. It draws from our nearly two decades of experience in the industry to deliver updates to our chatbot, virtual agent, and live chat technologies.

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Virtual Agent Chatbots Engineering Consulting 52

Babelforce

AUGUST 2, 2023

By partnering with our friends at Ultimate, we’re able to provide automation solutions to our enterprise customers that extend across all voice and text-based channels. The company is building the world’s most powerful virtual agent platform. We’re beyond excited to announce our latest partnership with Ultimate.

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Creative Virtual

JULY 30, 2019

In my role leading a global company, I have the opportunity to travel all over the world speaking at conferences, meeting with enterprise executives and collaborating with other industry experts. We know intimately how well this technology can work for enterprises and don’t want them to continue to miss out on those benefits.

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Chatbots Virtual Agent Telecommunications Enterprise 40

DMG Consulting

SEPTEMBER 24, 2021

This analytics application helped enterprise and contact center executives navigate uncharted territory by giving them information and insights to keep them apprised of the state of their customers and employees. INTERACTION ANALYTICS (IA) has proven its worth and benefits in the best and worst of times.

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Analytics Enterprise Contact Center Quality management 77

DMG Consulting

MARCH 11, 2022

On an annual basis, in the November/December time frame, DMG Consulting (DMG) conducts a worldwide survey of contact center and enterprise executives and managers to identify their top operational and technology investment priorities for the coming year. 2022: The Year Dedicated to Improving the Customer Experience. of survey participants.

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Customer Experience Interactive Voice Response Contact Center Self service 71

DMG Consulting

MARCH 31, 2022

Artificial intelligence (AI)-enabled omnichannel intelligent virtual agents (IVAs) are the future of self-service. If needed, this includes automated escalation to live agent support, in the customers’ channels of choice, routed to the right resource to resolve the issue. & Solving the Problem.

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Self service Interactive Voice Response Virtual Agent Government 54

Creative Virtual

SEPTEMBER 17, 2019

It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. Fast forward a few years, and the chatbot and virtual agent landscape is now littered with poor-performing implementations and failed projects.

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Chatbots Virtual Agent Enterprise Self service 40

8x8

MARCH 12, 2019

Contact Center AI empowers enterprises to use AI to augment and improve their contact centers.” . Here’s what AI in the contact center could do for your business: Use a Virtual Agent. A combination of 8x8’s existing AI technology and Google’s Contact Center AI gives you the ability to route simple questions to a virtual agent.

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