Improving Enterprise Network Access to the Cloud with SLAs Using Amazon-Peered BGP

ConvergeOne

While VPN is a great way to get started for private PaaS/IaaS, it is still at the mercy of the dynamic and vulnerable nature of the enterprise internet service provider’s Public Internet BGP routing exchanges. DX can be set up between your enterprise WAN and AWS.

Q&A recap | 2022 SaaS retention benchmarks

ChurnZero

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. And that’s the same if you sell to SMBs versus enterprise.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How Customer Loyalty Can Drive B2B SaaS Business Growth

Totango

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it.

B2B 93

Customer Success in SaaS: A Complete Guide & Best Practices

Totango

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses. What Special Customer Success Challenges Do SaaS Companies Face?

How to Increase Product Adoption Rates: Tips for SaaS Enterprises

Totango

Totango provides customer success solutions designed to help enterprises increase product adoption rates. Congratulations! You’ve won a new customer and helped them learn how to use your product or service. What happens next? In a perfect world, the customer would fully leverage it, then spread the word about your business to their friends and community. But in reality, all products and subscriptions have a learning curve that can block a customer from fully adopting the product.

ChurnZero Shortlisted for 2021 SaaS Awards

ChurnZero

ChurnZero is a finalist in the 2021 SaaS Awards Program in the category of Best SaaS Product for Customer Service/CRM. Categories for 2021 include Best Enterprise-Level SaaS and Best Data-Driven SaaS, alongside new categories including ‘Bespoke SaaS Solution’.

SaaS 83

Guest Post: Ways to Improve the SaaS Customer Experience

Shep Hyken

This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. He shares how to improve the SaaS customer experience to encourage customer loyalty. Customer experience is a key difference for SaaS firms.

SaaS 60

4 Ways to Speed Up New SaaS User Onboarding

Totango

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding.

SaaS 105

Q&A recap | 2022 SaaS retention benchmarks

ChurnZero

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. And that’s the same if you sell to SMBs versus enterprise.

Don’t Make These Frequent Freemium SaaS Mistakes

Totango

A freemium strategy is one of the best ways to sell a SaaS product. However, common freemium SaaS mistakes can thwart this otherwise effective approach. Here we’ll help you steer clear of the most frequent pitfalls SaaS companies encounter when deploying a freemium sales model.

SaaS 99

5 Tips to Deliver a Great SaaS Customer Onboarding Experience

Totango

The rise in SaaS and subscription business models with low upfront costs and regular renewal windows means customers can make emotional and rapid decisions to leave an agreement with little consequence. Get the Whole Enterprise Involved. Customer Experience Onboarding SaaS

SaaS 79

How to improve SaaS free trial to paid conversions

ChurnZero

SaaS companies, however, have more to lose than your local grocery store if those customers don’t sign up for more. Use this guide on how to improve free trial-to-paid conversions to help you increase your SaaS free trial conversion rate.

SaaS 52

Expansion Selling Strategies: Tips for SaaS Companies

CSM Practice

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. The strong suit of the SaaS model is the generation of recurrent revenues. The New SaaS Sales Environment during COVID-19.

SaaS 61

ChurnZero Represented in APPEALIE 2020 SaaS Leader Awards

ChurnZero

ChurnZero is proud to have won the APPEALIE SaaS Marketing Leader Award and see many of our customers win the SaaS Customer Success Leader Award. . “The glowing nominations our 2020 honorees received reflect the high standard of excellence in SaaS today.”

SaaS 83

6 SaaS Customer Retention Best Practices

Totango

Rather, customer retention for SaaS enterprises is a result of the customer experience. It is an outcome based on an emotional reaction and connection to the performance of a supplier and the value a customer experiences through using that enterprise’s product.

5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI

Totango

Customer expectations and demands on enterprises have never been so high, or so personal—especially for SaaS companies who are at the forefront of both the modern wave of technology and the new customer-centricity business model. To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI. The Top 5 Customer-Centric Marketing Strategies for SaaS Companies.

SaaS 68

Top 10 Trends for Enterprise SaaS in 2022

SmartKarrot

SaaS (Software as a Service) is an on-demand product distribution strategy that allows software developers to distribute software through the internet and enables users to utilize powerful software without having to deal with hardware management or complex installation processes.

APIs 10

How to Measure the Lifetime Value of SaaS Customers

Totango

Customer lifetime value (CLV) is a glimpse into your enterprise’s future. If you want to calculate a customer’s true potential value to your future, then you have to calculate the customer lifetime value of a SaaS customer over many years of sustained partnership. .

SaaS 91

Gain Deeper Insights into Company Data with Enterprise Search

CSM Magazine

This could include using CRM software for customer management, accounting software for business finances, and specialised SaaS solutions for various business purposes. Enterprise search provides the solution to this, rendering business data as easily accessible and searchable as a web search.

Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers

CSM Magazine

PCI Pal , the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services.

How to scale machine learning inference for multi-tenant SaaS use cases

AWS Machine Learning

Zendesk is a SaaS company that builds support, sales, and customer engagement software for everyone, with simplicity as the foundation. Customers like Zendesk have built successful, high-scale software as a service (SaaS) businesses on Amazon Web Services (AWS).

SaaS 105

Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. During the session, we covered: A brief history of SaaS metrics and where they are headed.

SaaS 83

How Can SaaS Startups Implement Customer Success

CSM Practice

In a rapidly evolving yet tight-staffed Saas startup, Customer Success is often overlooked as a growth driver. Most Saas startups focus on customer attraction and acquisition, forgetting that taking care of existing customers and ensuring retention is equally important.

SaaS 52

5 SaaS Tools for Office Managers to Use

CSM Magazine

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. Here you will discover five leading SaaS tools for your office. Software as a Service (SaaS) has become the new normal of the 2020s.

SaaS 52

ChurnZero Named Finalist for 2020 SaaS Awards

ChurnZero

ChurnZero is a finalist in the 2020 SaaS Awards Program in the Best SaaS for Customer Services or CRM category. . SaaS technologies are more important than ever. . You Mon Tsang, CEO and Founder of ChurnZero said “To make the SaaS Awards shortlist is an honor.

SaaS 52

5 SaaS Renewal Process Best Practices for Customer Retention

Totango

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer. The digital transformation of the business world has created a customer-centered economy that encourages customers to select SaaS providers who offer products tailored to their personal needs.

Best SaaS Customer Engagement Model for 2022

CustomerSuccessBox

“You cannot buy engagement, you have to build engagement” Whether or not your SaaS company provides huge customer success, it is substantial that a customer engagement model oversees proactive engagement with clients. Types of Customer Engagement Model in SaaS.

SaaS 52

6 Factors for an effective Enterprise Customer Success Management!

CustomerSuccessBox

One of the key drivers for growth in the B2B SaaS industry is the customer success based business models. So, as an enterprise, you’d require an ‘ Enterprise Customer Success Management ‘ system in place! Why is CSM necessary for an established Enterprise?

5 Ways to Reduce Customer Churn for SaaS in a Recession

Totango

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world.

SaaS 72

How to Build a Customer Centric Roadmap for Your SaaS Product

Totango

A customer-centric product roadmap meets the needs of today’s digital-driven SaaS market. Today’s SaaS customer makes purchasing decisions based on their digital experience of your brand.

Expansion Selling Strategies: Tips for SaaS Companies

CSM Practice

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. The strong suit of the SaaS model is the generation of recurrent revenues. The New SaaS Sales Environment during COVID-19.

SaaS 61

Instantly transform your SaaS company into a data-driven enterprise – using Google’s BigQuery service to provide your data your way

Amity

A SaaS CEO walks into a meeting room and asks “How many customers with contract renewals in December have submitted more than 15 support tickets in the past three months and are getting less value than they expected?” It’s imperative for SaaS companies to perform deep analysis and answer complex questions about its customers and how it contributes to the success of their business.

SaaS 48

You Need a SaaS Churn Analysis ASAP. Here’s Why.

Totango

A SaaS churn analysis is more than a quick calculation of your customer churn rate. SaaS Churn Analysis Benefits. Ultimately, a SaaS churn analysis helps ensure enterprise stability. SaaS churn analysis for large enterprises can be complex, with many factors to consider.

SaaS 72

Proven SaaS Customer Success Best Practices to Increase Lifetime Value

Totango

Recurring revenue is the lifeblood of any SaaS enterprise operating within today’s new subscription economy. The digital transformation of business has led to an explosion of demand for SaaS products, but the low barrier to entry and the fluidity it has afforded customers has created immense competitive pressures. SaaS Customer Success Best Practices That Work. Putting Best SaaS Customer Success Practices to Work.

Customer Churn During a Pandemic: What SaaS Companies Need to Know

Totango

The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs. Communications SaaS companies have watched the growth rate of subscriptions rise by 1.4X.

SaaS 64

[Q&A] B2B SaaS Benchmarks: How Does Your Company Compare to +1,500 of Its Peers?

ChurnZero

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. This survey is the largest survey of private SaaS companies in the world with over 1,500 responses. An overview of the current B2B SaaS market and valuation drivers.

Should You Use a Freemium SaaS Model to Sell Your App?

Totango

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are.

SaaS 71

The Top Customer Success Factors to Help You Create an Enterprise-Wide Strategy

Totango

Now more than ever, SaaS organizations have to work hard to help their customers succeed and keep them satisfied. The following key factors will help you gather and share customer information so that every member of your enterprise can provide personalized, proactive value to customers.

What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Slack has attractive enterprises onboarded as well! It is uncommon to see in SaaS but it works.

SaaS 52

The new ABCs of SaaS

Amity

As the SaaS business model evolves, converting free trial customers to paying customers has become the most important activity for mnay SaaS companies. However, our approach to free trials remains stuck in the early days of the SaaS industry. In the SaaS industry, our conversion programs need to evolve from drip marketing campaigns to Selfridge’s personal coaching approach. The new ABCs of SaaS are ‘Always Be Converting’ and ‘Always be Coaching’.

SaaS 48