ShepHyken

NOVEMBER 12, 2021

Christan Hiscock is the CEO and co-founder of Kardia Financial Group , an organization that believes that the financial services industry should not be solely focused on dollars, but on helping people truly get to the heart of their financial goals. Where Customer Service Really Starts. All of your people.

Customer Service 251

Customer Service Personalization Customer Experience 251

VirtualPBX

NOVEMBER 8, 2023

Whether it’s a flooring manufacturer, a financial services firm, or a digital healthcare solutions company, a reliable and feature-rich communication system is vital to streamline operations and boost customer satisfaction. The solution? VirtualPBX emerged as the perfect solution. VirtualPBX.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

CSM Magazine

OCTOBER 16, 2023

David Luck, Co-founder and CEO of Capital on Tap Today’s customers demand more from their financial providers. They expect fast, seamless, personalized banking experiences and, above all, exceptional customer service. In the finance industry, customer service is fundamental to lasting, positive relationships.

Finance 52

Finance Customer Service Education Banking 52

Talkdesk

FEBRUARY 10, 2021

Talkdesk for Salesforce can help financial institutions and healthcare providers relieve friction in the COVID-19 relief process. Two major—and positive—developments around the pandemic have jammed up customer service channels. And manage it all with clicks, not code.

industry solution 80

industry solution Healthcare Contact Center Enterprise 80

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 145

Banking Enterprise APIs Contact Center 145

ConvergeOne

MARCH 10, 2022

We strive to form true partnerships, teaming with our customers to develop progressive solutions that connect people with purpose. ConvergeOne Achieves an NPS That’s Nearly Double the Industry Benchmark. The score is nearly double the IT services industry benchmark of 42, as reported by ClearlyRated.

industry standards 99

industry standards Real estate Benchmark Customer centricity 99

Noble Systems

FEBRUARY 21, 2020

Financial customers vastly prefer omnichannel communications. A recent report from the Financial Industry Regulatory Authority (FINRA) calls attention to communications compliance violations and monitoring issues. Automation & Scaling for Financial Institutions. Balancing Omnichannel Growth with Compliance.

Banking 71

Banking Analytics Contact Center Metrics 71

ShepHyken

DECEMBER 9, 2022

And in today’s digital age, customer service is now more important than ever before. Second, make sure that your customer service reps are properly trained to resolve issues quickly and efficiently. It’s important to note that brand expectations can vary depending on your industry, your customer base, and other factors. .

Sales 307

Sales CRM Contact Center Customer retention 307

Steve DiGioia

DECEMBER 5, 2016

Businesses across the land champion their great service and the positive experience given to their throngs of loyal customers. Recently I had the pleasure of interviewing many leaders in the business world and customer service industry. The solution is to keep customers “front and center” for leaders and everyone else.

Customer centricity 264

Customer centricity Metrics Consulting Consulting 264

Outsource Consultants

FEBRUARY 24, 2021

Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. Throughout his career, he has had the opportunity to gain deep experience in verticals including financial, healthcare, retail, and hospitality.

Consulting 67

Consulting Consulting outsourcing Healthcare 67

ShepHyken

MAY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. The Missing Link: Connecting NPS Programs to Financial Success by Amitayu Basu (LinkedIn Pulse) Customer experience (#cx ) and Net Promoter Score (#nps) have become key indicators for businesses to measure customer satisfaction and loyalty.

Customer Service 161

Customer Service Self service Customer Experience Surveys 161

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. We asked ChurnZero’s industry network of CS experts to weigh in. ” How do other industry experts see customer success goals evolving?

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

LiveVox

SEPTEMBER 19, 2023

In the fast-paced world of financial services, providing top-notch customer care is paramount. As the backbone of the industry, customer satisfaction can make or break a financial institution’s reputation.

Customer Care 85

Customer Care Technology Customer Experience 85

24-7 InTouch

NOVEMBER 2, 2023

Winnipeg, MB – November 2, 2023 – IntouchCX, a global leader in contact center and technology solutions, has announced the appointment of Mitul Kotecha and Shane Kozlowich as its new Co-Chief Executive Officers. Kotecha and Kozlowich, who have both been with the company for over a decade, bring a wealth of experience to the role.

Real estate 111

Real estate Finance Contact Center Technology 111

Hodusoft

DECEMBER 21, 2023

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

call center software 64

call center software Banking Call Center First call resolution 64

AWS Machine Learning

NOVEMBER 3, 2022

This series focuses on a claims processing use case in the insurance industry; for more information about the fundamental concepts of the AWS IDP solution, refer to the following two-part series. Insurance customers can automate this process using AWS AI services to automate the document processing pipeline for claims processing.

APIs 84

APIs Construction Analytics Technology 84

Balto

JULY 6, 2023

The Index provides actionable insights based on trends surveyed from over 200 million guided calls, and currently tracks eight major industries: B2B Technology, Collections, Health Insurance, Home Improvement, Property & Casualty Insurance, Retail, Utilities, and Financial Services.

B2B 52

B2B Healthcare Contact Center Enterprise 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

AWS Machine Learning

APRIL 9, 2024

With this option, you can fine-tune terminology to better match your industry or domain (such as healthcare or legal). For this post, we gave a few examples for creating a “Financial Advisor AI system” using Amazon financial reports with custom prompts. Suyin Wang is an AI/ML Specialist Solutions Architect at AWS.

APIs 117

APIs Engineering Healthcare Education 117

OctopusTech

JULY 26, 2021

When it comes to Customer Service Outsourcing, multiple significant BPO trends keep on changing over time. And, if you are planning to choose BPO as a business to offer Customer Support Services, being aware of the current trends in BPO and what’s going on in the industry is priceless. The Most Prevailing Industries In BPO.

outsourcing 62

outsourcing Finance Banking Customer Support 62

Dialer 360

MAY 1, 2023

The insurance industry is known for providing valuable financial protection to individuals and businesses. However, providing excellent customer service can be a daunting task for insurers, especially with the increasing demand for personalized experiences. However, consider some factors to select a trustworthy service provider.

Contact center software 48

Contact center software Contact Center Wait times First call resolution 48

HGS

MAY 22, 2018

3 Ways Healthcare Engagement Models Differ from Other Industries. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies. Unlike retail and other industries, the healthcare industry presents a complex lifecycle of stakeholders with financial impacts.

Healthcare 100

Healthcare B2C Government Analytics 100

AWS Machine Learning

APRIL 16, 2024

Generative artificial intelligence (AI) is transforming the customer experience in industries across the globe. They’re often used with highly sensitive business data, like personal data, compliance data, operational data, and financial information, to optimize the model’s output.

Engineering 120

Engineering Personalization Accountability Customer Experience 120

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Encoded fitted our requirements perfectly.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Interactive Voice Response 52

Talkdesk

JANUARY 25, 2021

Talkdesk helps accelerate return to normalcy with new Small Business Lending and Vaccine Administration solutions. New technological solutions are needed to help get the economy on its feet quickly and overcome these hurdles so that money flows to people who need it and the vaccine gets to people efficiently.

industry solution 59

industry solution Banking Healthcare Education 59

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance.

Marketing 103

Marketing APIs Engineering Analytics 103

AWS Machine Learning

MARCH 28, 2024

For example, the training data used for BloombergGPT is 51% domain-specific documents, including financial news, filings, and other financial materials. The authors of BloombergGPT concluded that their model outperforms all other models tested for four of the five financial tasks.

Finance 98

Finance Metrics Banking Engineering 98

AWS Machine Learning

NOVEMBER 22, 2022

Amazon Forecast is a fully managed service that uses statistical and machine learning (ML) algorithms to deliver highly accurate time-series forecasts. The solution improved the manual forecast by an average of 10% in regards to the WAPE metric. Background and current challenges of demand forecasting in the retail industry.

Sales 82

Sales Metrics APIs Healthcare 82

The Northridge Group

APRIL 15, 2024

In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area.

Technology 122

Technology Brand ambassadors Contact Center Multichannel 122

Outsource Consultants

DECEMBER 21, 2023

This time of year is crucial for many industries. Plus, businesses in banking, financial services, and others are busy wrapping up the year and prepping for the next. We’ve written extensively about how BPO partners are changing the industry. And don’t worry, if Q4 falls short, we’ve helped brands recover quickly.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

Maru Group

DECEMBER 28, 2020

While it is too early to fully understand the long-term effects of COVID-19, the entire payment industry must prepare for the impact of the ‘new normal’ We gathered a group of insights professionals from the financial services industry to discuss what is happening in this rapid-changing payments ecosystem.

Best practices 52

Best practices Analytics Marketing Accountability 52

Balto

OCTOBER 25, 2022

In this new edition, the Index provides more granular data on not just an industry level, but a use case level. Within industries, visitors are able to sort data between “Sales” and “Customer Service” use cases to add further color to the associated findings. The Financial Services industry has been added in the new edition.

Coaching 52

Coaching Contact Center Healthcare Best practices 52

CSM Magazine

JUNE 22, 2020

While you may associate workplace injuries with high-risk industries such as construction, business in all sectors and with vastly different environments experience workplace dangers. million nonfatal workplace injuries and illnesses were reported by private industry employers in 2018. Safety Tips for “Low-Risk” Industries.

Construction 52

Construction Transportation Employee engagement Engineering 52

MiaRec

JULY 14, 2023

Contact centers in the Financial Services Industry (FSI) are responsible for their institution’s reputation. How can adopting a Voice Analytics solution help them meet customer expectations and compliance requirements?

Analytics 82

Analytics Contact Center 82

24-7 InTouch

OCTOBER 20, 2023

In today’s fast-paced digital landscape, the financial technology (fintech) industry is undergoing a remarkable transformation, redefining how financial services are delivered and experienced. This is particularly vital in maintaining a positive CX during periods of rapid expansion.

Chatbots 59

Chatbots Banking Customer centricity Wait times 59

Revation Systems

AUGUST 14, 2018

Communication lies at the heart of customer service – it’s often the driving factor behind turning an average customer touchpoint into a stellar experience with a business. Organizations are seeking solutions that can meet a broad range of connectivity to help them meet consumer expectations.

Banking 48

Banking contact center solutions Contact Center Enterprise 48

NobelBiz

NOVEMBER 13, 2023

According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 70% of brands see a direct connection between customer service and performance. This amount deducts your sales, marketing, and customer service charges.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111