Certified Languages International

OCTOBER 5, 2020

For anyone who knows or supports LEP voters — whether they’re your friends, family, colleagues, customers, or constituents — we’ve compiled resources available both online and at physical locations for you to help them out as needed. Related: Free Multilingual Coronavirus Resources. Online voting resources for LEP individuals.

Best practices 97

Best practices Education Personalization 97

Quadient

SEPTEMBER 16, 2022

We even have the old blog posts to prove it! Resource libraries. Customer Experience Resources. Resource Library. This one: Customer Journey Mapping: A brand's GPS to loyalty and advocacy was written back in 2016 by Laurent Ghio, Quadient’s first Certified Customer Experience Professional. Experience.

Journey mapping 52

Journey mapping SaaS Marketing Analytics 52

AWS Machine Learning

APRIL 11, 2023

Streamlit is an open-source Python library that makes it easy to create and share web apps for ML and data science. The code for this blog can be found in this GitHub repository. The code for this blog can be found in this GitHub repository. With Streamlit , developing demo applications for your ML solution is easy.

Scripts 74

Scripts Automotive Engineering Healthcare 74

Education Services Group

MARCH 1, 2022

Luckily, while walking down the yellow brick road of CS, I’ve had the guidance of my co-workers (who happen to be CS professionals and experts) and a wealth of resources to get me up to speed. but there are a ton of helpful resources out there on just about every topic imaginable.

SaaS 52

SaaS Marketing Sales Best practices 52

AWS Machine Learning

MARCH 6, 2024

Fortunately, in many cases we can save time and resources by adapting an existing pLM to our specific task. Long training times, plus large instances, equals high cost, which can put this work out of reach for many researchers. For example, in 2023, a research team described training a 100 billion-parameter pLM on 768 A100 GPUs for 164 days!

Scripts 97

Scripts Biotechnology Healthcare Accountability 97

Comm100

FEBRUARY 12, 2023

In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. A survey found that 75% of Gen Z look to noncompany resources like Reddit or YouTube to solve their issues either all or most of the time, rather than contacting customer support.

Chatbots 72

Chatbots Education Self service Personalization 72

TeamSupport

JUNE 3, 2020

We introduced this blog series in Part 1 by walking you through what to expect after the onboarding process, starting with your dedicated Customer Success Manager (CSM). Let’s explore all of the tools and resources available to you to make the best use of your time and get your customer’s issues resolved more quickly. Help Yourself.

B2B 64

B2B Education Self service Customer Support 64

AWS Machine Learning

DECEMBER 1, 2022

This role is used by SageMaker resources within the account, and provides access from SageMaker to other resources in the AWS account. In this blog we show how to use the AmazonSageMakerFullAccess managed policy. We need to ensure that the AWS account has an AWS Identity and Access Management (IAM) SageMaker execution role.

Accountability 76

Accountability Enterprise Management Personalization 76

ClientSuccess

JANUARY 19, 2022

Declining Health Score: While most playbooks are designed around a specific stage in a customer lifecycle, they can also be great resources for action when an issue arises. To this end, building a renewal-specific playbook can give your CSMs the tools and resources they need to effectively and confidently manage this stage with any customer.

Metrics 77

Metrics Management 77

AWS Machine Learning

SEPTEMBER 22, 2023

In this blog post, we ask annotators to rank model outputs based on specific parameters, such as helpfulness, truthfulness, and harmlessness. In this blog post, we illustrate how RLHF can be performed on Amazon SageMaker by conducting an experiment with the popular, open-sourced RLHF repo Trlx.

Engineering 101

Engineering Feedback industry standards Benchmark 101

Totango

JANUARY 19, 2022

There are also tons of Slack channels, social media communities and blogs to help connect you to leaders in the space. You can also find plenty of resources – including Totango’s library of articles , guides and webinars – to help you gain a better understanding of the CS industry. .

Management 103

Management Brand ambassadors Enterprise Engineering 103

AWS Machine Learning

AUGUST 11, 2022

Because GNNs are still new to the industry, there are limited online resources on converting GNN models from batch serving to real-time serving. This post extends the previous work in Detecting fraud in heterogeneous networks using Amazon SageMaker and Deep Graph Library , which focuses on the first two tasks.

Construction 84

Construction APIs Accountability Scripts 84

JustCall

MARCH 28, 2023

In this blog post, we’ll explore the benefits of collaboration, address common challenges, and provide actionable steps to foster a collaborative sales environment. Inadequate tools and resources Challenge : The absence of proper tools and resources can hinder collaboration and knowledge sharing among team members.

Sales 52

Sales CRM Best practices Morale 52

Nicereply

SEPTEMBER 7, 2021

You can imagine how baffling it would be to be on a support team that’s constantly getting blind-sided by product changes or being asked questions they don’t have the answers to, or even the resources available to find the answers themselves. This can actually be a resource for both customers and the customer support team. Conclusion.

Sales 100

Sales SaaS Customer Support Best practices 100

ChurnZero

MAY 4, 2023

Be sure to also explore these other CS communities in our blog “ Top 5 Slack communities for Customer Success professionals.” For example, we added evocative, yet fun, visuals and featured characters called “ Churn Monsters.” Looking to be a part of a new CS community?

SaaS 98

SaaS Best practices Gamification Feedback 98

AWS Machine Learning

DECEMBER 20, 2022

To accomplish this, Neptune ML uses GNN technology powered by Amazon SageMaker and the Deep Graph Library (DGL) (which is open-source ). For a hands-on tutorial about using GNNs with the DGL, see Learning graph neural networks with Deep Graph Library. For this blog post we use the original configuration file. Conclusion.

Entertainment 94

Entertainment Advertising Surveys Accountability 94

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. We deploy the En_core_web_md model from the spaCy library.

Scripts 72

Scripts Metrics APIs Healthcare 72

Help Scout

MAY 20, 2021

You might think the content on this page would be found in the site’s help center, but it’s actually in the resources section of Mailchimp’s marketing site. Mailchimp 101 shows a real understanding of the customer journey, the customer onboarding process, and the steps new users need to take to start using the product successfully.

SaaS 77

SaaS Marketing Sales 77

AWS Machine Learning

SEPTEMBER 7, 2023

In this post, we will build an end-to-end solution to find optimal control policies using only historical data on Amazon SageMaker using Ray’s RLlib library. The algorithm trained in this blog post is called “ Conservative Q Learning ” (CQL). sudo yum install jq cd utils sh generate_mock_data.sh

Metrics 98

Metrics Engineering Scripts Accountability 98

Babelforce

JULY 15, 2021

Self-service is when customers use resources you’ve created to solve their own issues. It’s an easily searchable library of solutions that solve common customer problems. But once it’s up and running, it’s a valuable resource. You just need to ensure your self-service resources are easy to find and use.

Self service 98

Self service Contact Center Chatbots Interactive Voice Response 98

JustCall

MAY 12, 2021

Equipping sales teams with the right tools, resources, and techniques increases your likelihood of converting leads. Sales teams thrive when they gain access to the relevant training as well as the resources. In this blog, you will learn exactly which sales enablement tools, resources, and practices you need to follow.

Sales 52

Sales call center software Scripts call center solutions 52

Blueship Call Center

DECEMBER 9, 2022

Outsourcing Inbound Call Center Services are a company’s most cutting-edge and effective way to conserve resources, time, and money. It can also compile a library of customer encounters to train new call center employees. Self-Help Resources. They can more effectively manage their resources, which lowers expenses.

Call Center 40

Call Center Interactive Voice Response outsourcing virtual call center 40

bold360 Blog

FEBRUARY 26, 2020

Self-help can take many forms: knowledge bases of documents written by staff and supplemented by other resources (wikis, original videos, third party videos on YouTube, etc., FAQs, documentation libraries and incident histories, to name a few. links to solution provider websites, etc.),

Self service 59

Self service Surveys Contact Center Metrics 59

VirtualPBX

MARCH 12, 2020

In today’s blog, we’ll talk about developing a set of goals, creating tasks to engage employees, and iterating to keep everyone up to date, including mentions of our Business Phone System as an important tool in this process. Consider External Resources. Want to learn how to create an employee training plan? Setting Goals.

outsourcing 89

outsourcing Education Enterprise Marketing 89

AWS Machine Learning

JULY 5, 2023

We have more code examples for accessing Amazon Polly with Python in the AWS Code Library. The solution includes an AWS CloudFormation template to provision your resources. In this post, we present an interesting approach for highlighting text as it’s being spoken using Amazon Polly.

APIs 67

APIs Chatbots Education Accountability 67

Nicereply

JULY 21, 2022

There are plenty of online resources to help you efficiently create unique content, from free vector images for designing custom visuals to email software that provides customizable fields to simply sharing user-generated content on social media platforms. Picsart provides the one-stop shop for all things creative.

Customer retention 64

Customer retention Advertising Personalization Chatbots 64

ClientSuccess

NOVEMBER 2, 2021

Your success story library should be diverse (both in different types of customers and the solutions they use) to address any question a customer or prospect would bring to the table. In addition, customers can refer new prospects to your team to help build your pipeline. . eBook: 5 Ways To Surprise & Delight Your Customers.

Marketing 59

Marketing Customer advocacy Sales Technology 59

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Our solution is based on the DINO algorithm and uses the SageMaker distributed data parallel library (SMDDP) to split the data over multiple GPU instances. increase in the average precision.

Scripts 72

Scripts Analytics Technology Benchmark 72

AWS Machine Learning

JANUARY 9, 2024

When it comes to deploying models on SageMaker endpoints, you can containerize the models using specialized AWS Deep Learning Container (DLC) images available for popular open source libraries. resource('s3') s3_bucket = s3.Bucket(bucket) A Hugging Face account. Sign up with your email if you don’t already have account.

APIs 109

APIs Engineering Accountability Gamification 109

JivoChat

JULY 14, 2021

Customer self-service is the use of pre-made resources and automation to empower customers to get information without any assistance from a customer support representative. Not only does customer self-service offer more ways for people to engage with your brand, but it also saves your business valuable time, money, and resources.

Self service 52

Self service Chatbots B2B Customer centricity 52

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. s3:PutObject', 's3:PutObjectAcl', 's3:GetObject', 's3:GetObjectVersion' ], #read/write 'Resource': 'arn:aws:s3::: /*' }] }.

Accountability 83

Accountability Best practices Scripts Engineering 83

aircall

MARCH 16, 2022

By integrating a cloud-based calling system with your existing CRM and help desk tools, logging information no longer needs to be resource-intensive. . Call Recording is a must-have for building a library of useful training and learning data, and can be set to kick-in automatically .

Customer centricity 71

Customer centricity Finance Interactive Voice Response Coaching 71

Toister Performance Solutions

JANUARY 10, 2019

This blog posts lays out the reasons why video can be better. Two important caveats here: One: In the interest of full disclosure, I have 18 training videos in the LinkedIn Learning library. Here are some resources that will allow you to try this at little to no cost: First, you'll need access to either LinkedIn Learning or Lynda.com.

Consulting 48

Consulting Consulting Customer Service Accountability 48

ViiBE Blog

MAY 31, 2021

Employees are a valuable resource of know-how for company processes and information. A knowledge base is like a library of information. In short, think of a knowledge base like a library of information. Unfortunately, when an employee leaves, this knowledge often leaves with them. What is a company’s knowledge base?

Self service 52

Self service CRM Customer Experience Management 52

Nicereply

APRIL 2, 2020

They are helping with all the possible resources by bringing some extras at this difficult time. Plus, they will get access to a free library of social media training courses until July 1st, 2020. The post 11 Free Tools That Help us Endure Coronavirus Outbreak and Improve our Work-Life appeared first on Customer Happiness Blog.

Education 80

Education Call Center Accountability Customer Support 80

Call Design

MAY 24, 2022

They are fiercely independent , resourceful and prefer on-demand learning. An e-library with online courses, tutorials, and training documents that can be accessed and completed any time is attractive to this self-directed generation. Blog source: Alvaira. Perpetual, self-paced learning and continuous feedback.

Gamification 78

Gamification Enterprise Coaching Feedback 78

AWS Machine Learning

NOVEMBER 8, 2022

We’re announcing a new solution on lung cancer survival prediction in Amazon SageMaker JumpStart , based on the blog posts Building Scalable Machine Learning Pipelines for Multimodal Health Data on AWS and Training Machine Learning Models on Multimodal Health Data with Amazon SageMaker. No. ……. ……. ……. Solution overview.

Healthcare 67

Healthcare Construction Accountability Engineering 67