THE KNOWLEDGE (R)EVOLUTION: IS YOUR CONTACT CENTER BURNING LABOR DOLLARS?
CCNG
FEBRUARY 14, 2024
Most of my experience in the last 20 years has been leading virtual organizations. This caused new agents to be frustrated and less productive. All had seasonal surges and/or product launches. In response, contact centers have been forced to evolve operationally. And, if not, are we unnecessarily burning labor dollars?
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