JustCall

AUGUST 8, 2023

Using Artificial Intelligence (AI) to improve your customer experience is a benchmark most businesses want to achieve, and probably even surpass today. In this guide, we will cover everything you need to know about how AI can improve customer experience. Image Source This is the magic of AI algorithms at play.

Customer Experience 52

Customer Experience Chatbots Customer emotions Benchmark 52

JustCall

AUGUST 8, 2023

Image Source For instance, Amazon Go has brought forth the “Just Walk Out” shopping experience where customers don’t have to wait in line or scan any items at checkout. AI Powered Shopping in 2023: A Look at the Current Landscape Shopping today is as immersive as watching a movie on IMAX. Let’s dive in!

Chatbots 52

Chatbots Personalization Sales Engineering 52

JivoChat

AUGUST 10, 2023

Are you looking for solid ways to boost ecommerce sales without draining your time and budget? Then you can’t afford to ignore the power of an ecommerce affiliate marketing strategy. Today we’re covering what affiliate marketing is, the benefits of using it, and two proven ways to encourage sales using affiliate marketing.

Sales 75

Sales Marketing SaaS Construction 75

Calltools

FEBRUARY 7, 2024

Powerful legislation, call center improvements, and sophisticated blocking apps have slowed but not stopped the onslaught of spam and scam calls and texts. Now, all companies must gain affirmative consent before marketing to individuals, a huge victory for disheartened consumers.

Call Center 52

Call Center Government Technology Marketing 52

TechSee

JUNE 1, 2021

The good news is, many of these hurdles can be overcome using visual assistance. Visual assistance is more than just a tool to help you ‘see what your customer sees’ – it’s a centerpiece of the digital transformation and an enabler of GigCX. What is Visual Assistance? Solution: Intelligent scheduling. is inevitable.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

JivoChat

JUNE 29, 2023

From the minute a customer lands on your website to the post-purchase follow-up, every interaction must be thoughtfully designed to create an emotional connection and foster loyalty. So you can ensure your business thrives in the ever-evolving digital landscape—read on to learn more! It all starts with understanding your audience.

Analytics 88

Analytics Chatbots Feedback Surveys 88

Nicereply

AUGUST 28, 2023

These ‘unwanted guests’ often arrive unannounced and a lot of time without mercy… If these service complaints are not addressed correctly, they can leave a lasting stain on your brand’s reputation. It’s about embracing a shift in perspective and implementing effective, practical strategies.

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98

TechSee

APRIL 26, 2021

Whether it’s improving self-service channels to provide customers with speed and effortless service or building personal connections through assisted channels, making it easy for customers to interact with the company is crucial. The Age of Contact Center Transformation . On the other hand, call volumes are at peak levels.

Contact Center 109

Contact Center Self service Upselling Call Center 109

Nicereply

APRIL 5, 2023

AI-powered solutions are, and shaping a new era of personalized, seamless, and efficient interactions. Start your day with great quality content Stay updated with our newsletter Subscribe Subscribe The following are a few examples of how AI technology has been redefining customer service.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

TeleDirect

MARCH 4, 2023

Find the most common power words for call center success. Regardless of what type of business you run or what industry you’re in, one thing remains true: your customer interactions are at the foundation of everything you do. It can be, but you have nothing to worry about if you have an excellent customer service strategy.

Customer Service 62

Customer Service Call Center Scripts Call center experience 62

Lumoa

FEBRUARY 7, 2023

Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. The term “Voice” is used in a metaphorical sense, as customers may not express their thoughts and feelings verbally or through traditional feedback channels.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

JivoChat

APRIL 16, 2023

All these sites have one thing in common (and it’s not that they start with A and E) - their strategy and international success. But how do you compete (or even work) with the likes of the mentioned ecommerce companies above? How can you make sure your ecommerce venture succeeds? Aliexpress. trillion U.S.

Analytics 82

Analytics Engineering Advertising Sales 82

Callminer

SEPTEMBER 14, 2020

Responsible for evaluating requirements and existing business processes, business analysts identify areas for improvement and develop and implement solutions. They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs.

Call Center 182

Call Center Analytics First call resolution Metrics 182

CSM Magazine

FEBRUARY 12, 2024

With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical. Understanding the Metaverse Image Source The metaverse is like a massive, interactive online playground where people can meet, work, and play using digital avatars.

Customer Service 52

Customer Service Transportation Chatbots Consulting 52

JustCall

AUGUST 7, 2023

Despite how actively businesses want to use custom AI solutions, they are still weary of its (possible) negative impact. In this guide, we will talk about the benefits, impact, and applications of AI for business use. Plus, in terms of geographic AI adoption, Chinese and Indian companies are leading the way.

Chatbots 52

Chatbots Enterprise Finance Government 52

AWS Machine Learning

MAY 5, 2023

Voxel51 is the company behind FiftyOne, the open-source toolkit for building high-quality datasets and computer vision models. A retail company is building a mobile app to help customers buy clothes. To create this app, they need a high-quality dataset containing clothing images, labeled with different categories.

Engineering 76

Engineering Feedback Marketing Management 76

JivoChat

JULY 26, 2023

Landing page examples are a great asset to learn how to build a high-converting page that will help you achieve your purpose. It’s fundamental to pay attention to the details that will drive your target audience’s attention. Those are details that create a coherent image and reinforce the brand image.

Engineering 75

Engineering Analytics Advertising Marketing 75

NobelBiz

JUNE 13, 2023

When it comes to business communication, one common issue you might face is having your numbers labeled as spam. By understanding the processes and systems at play, businesses can navigate the intricate landscape of call labeling and develop strategies to mitigate its negative impacts on their operations and public image.

Telemarketing 97

Telemarketing Contact center software Contact Center Feedback 97

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible. We couldn’t agree more.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

COPC

OCTOBER 26, 2023

Two of the most common sequences they generate are text and images. Large Language Models (LLMs): LLMs are a subset of generative AI focused on text and image generation. The Magic of LLMs LLMs excel in two skills: reading and writing language and answering questions from the information used to train them.

Technology 77

Technology Customer Experience APIs Consulting 77

TechSee

OCTOBER 19, 2021

Managing these product returns takes a significant bite out of a company’s bottom line. Don’t) Return to Sender: Strategies & Tactics to Minimize or Reduce Returns. Over the years, critical stakeholders in the reverse logistics process have developed various strategies and tactics to minimize, avoid, or reduce returns.

Average Handle Time 124

Average Handle Time Sales Analytics Technology 124

JustCall

MARCH 15, 2023

SMS is one channel businesses can use to drive higher customer engagement and sales. Companies can use the cost-effective channel to greet customers on birthdays, festivals, and special events, strengthening their relationship over time. SMS is the most efficient and cost-effective way to stay connected with your customers.

Marketing 122

Marketing Telemarketing APIs Best practices 122

NobelBiz

NOVEMBER 20, 2023

Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication. Let’s delve into the transformative world of VPS, unlocking the keys to elevating your business communication strategy.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

JustCall

AUGUST 8, 2023

Using AI in education has incredible transformative potential—only if used correctly. Diverse use cases: AI is being used in education for 360-degree purposes such as learning platforms and virtual facilitators (45%), Intelligent Tutoring Systems (ITS), fraud & risk management, smart content, etc.

Education 52

Education Chatbots Coaching Best practices 52

JustCall

AUGUST 7, 2023

The concept of using conversational AI for customer service is not an alien one. Whether it’s AI streamlining service operations or AI improving customer experience, the field of customer service has greatly benefitted from this emerging technology. Let’s get to it. What Is Conversational AI for Customer Service?

Sales 52

Sales Chatbots Self service Accountability 52

CSM Magazine

JUNE 22, 2023

A well-formulated hiring strategy is essential for driving business growth, enhancing productivity, and fostering a positive work environment. Here are some tips to help your company optimize its recruitment process and attract the best candidates. This will help job seekers to remember you after the event is over.

Education 52

Education Employee engagement Feedback Analytics 52

Back Office Centers

SEPTEMBER 12, 2023

Similar tasks are carried out by the company’s power plant and back office. The expansion of your company’s horizons should be your primary goal. By having strong back office assistance, you can build your business while focusing on your key competencies.

outsourcing 66

outsourcing Finance Accountability Consulting 66

OctopusTech

JULY 17, 2023

Do you know that 80% of the population in the USA uses email? Customer retention email plays a major role for the growth of any company. But what about your existing customers who keep purchasing your products? If you are a business owner, you might know the importance of attracting a new audience to the brand.

Customer retention 62

Customer retention Surveys Feedback Marketing 62

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. Moreover, at least two-thirds of Fortune 1000 companies pore over their NPS results religiously, using the metric as a barometer of customer satisfaction and loyalty. Well, not so fast.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

ProProfs Blog

FEBRUARY 28, 2020

A majority of B2B marketers today focus on enhancing their marketing strategies on a daily basis. The result is a distorted image of how the customer perceives the brand. . Brand awareness is about how much your customers know about you and your offerings. You cannot push your product one day and be gone the next.

Surveys 143

Surveys Metrics Marketing B2B 143

JivoChat

JUNE 21, 2023

However, more than having a presence on social media is required; creating engaging content and developing a strategy is crucial to standing out. As we continue, you’ll understand and learn how to develop an effective social media content plan for your e-commerce business. Is it greater brand recognition? Greater website traffic?

Analytics 75

Analytics Accountability Personalization Metrics 75

OctopusTech

AUGUST 31, 2023

Are you a business looking for a way to grow your customer base in your local area? Local SEO is the way of optimizing your website for local searches. Because around 46% Of people search on Google with local intent, with local SEO, you can get more local customers, improve your brand visibility, and increase revenue and sales.

Engineering 62

Engineering Advertising Sales Marketing 62

The Northridge Group

MAY 2, 2023

ChatGPT, short for Chat-based Generative Pre-trained Transformer, is a state-of-the-art artificial intelligence (AI)-powered natural language processing (NLP) model created by OpenAI, a company co-founded in 2015 to advance digital intelligence in the way it can interact with humans. which was limited to text-based input.

Contact Center 67

Contact Center B2C Chatbots B2B 67

CSM Magazine

MARCH 16, 2022

As more and more people use their smartphones to access the internet, it is becoming increasingly important for businesses to have a mobile-friendly website. Not only that, but you also need to have a well-optimized marketing strategy to reach your target audience. Make sure that your website is mobile-friendly.

Marketing 52

Marketing Advertising Accountability Sales 52

ProProfs Blog

MARCH 26, 2021

Are they happy with your products and services? Are they satisfied with your customer service? Customer feedback refers to the opinion of your customers regarding your products, services, customer support, website, and your brand in general. Image Source. Use Questionnaires and Surveys.

Feedback 78

Feedback Surveys Customer retention Metrics 78

JustCall

MARCH 23, 2023

But what if your customers out-balance your resources? custserv Powered By the Tweet This Plugin Tweet This IVR has several features that can help a business: It enables you to configure personalized messages and prompts. It enables your customers to resolve their issues without interacting with any agent.

Interactive Voice Response 98

Interactive Voice Response Self service Abandon rate Telemarketing 98

Solvvy

JULY 13, 2022

Your customers expect–and demand–prompt, personalized service. The Salesforce State of the Connected Consumer report states that 66% of customers expect businesses to understand their unique needs and expectations, and 68% expect companies to demonstrate empathy. With the right technology and tools, the answer is yes.

Customer Service 90

Customer Service Chatbots Self service Customer Support 90