The People-First Mindset: Embracing Technology Without Losing Humanity
CX Journey
MAY 21, 2025
A team that re-imagines the call center experience to reduce burnout and emotional strain? Its about designing better outcomes for people – outcomes rooted in empathy, trust, and purpose. A company that redesigns its onboarding process to reduce cognitive overload for new hires? Thats innovation. Also innovation.
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