ShepHyken

SEPTEMBER 20, 2019

A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. It’s also not uncommon for other departments such as Sales, Onboarding, and Marketing to have access to support software as well. Simply put, B2B support is significantly different than B2C support.

B2B 270

B2B Customer Support CRM B2C 270

ShepHyken

SEPTEMBER 1, 2017

As both a professor and chief scientist at a SaaS software company, I spend time around two groups of people that couldn’t be more different: Enterprise marketing, sales, and customer experience executives. The first group loses sleep over rising costs, whereas the second just loses sleep. Nineteen year-old college students.

Self service 209

Self service B2B SaaS Enterprise 209

Beyond Philosophy

DECEMBER 19, 2016

This year, outdoor clothing retailer Patagonia announced that it would give 100 percent of its Black Friday retail and online sales to grassroots environmental organizations. In a subsequent blog post , company CEO Rose Marcario reported that Patagonia had expected Black Friday sales to reach $2 million. Sales soared in 2012.

Sales 353

Sales Banking Customer emotions Education 353

Nicereply

MAY 7, 2024

To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. Or, to put it another way, you need to manage customer pain points to drive sales. Support pain points Support pain points arise from customer interactions with your sales and support teams.

Sales 52

Sales Management Surveys Wait times 52

ShepHyken

AUGUST 16, 2019

Each group will create a comic strip, with the number of strips equivalent to the number of players in each team. Directions: Divide groups of 3-4 people into at least three teams. By working in groups, members must attempt to achieve the greatest good for their team, not for themselves. What you’ll need: ? 3 people or more ?

Personalization 219

Personalization Customer Service Marketing Sales 219

ShepHyken

FEBRUARY 15, 2019

This week we feature an article by Heather Hamilton who shares why investing in a point of sale (POS) system can empower your staff and improve the employee experience. – Shep Hyken. Investing in a point of sale (POS) system is a game changer for your retail business. so they can provide that extra special service.

Sales 223

Sales Personalization Feedback Management 223

Call Design

MAY 31, 2022

Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. Blog Source: Business Wire.

Management 78

Management Finance Enterprise outsourcing 78

JustCall

FEBRUARY 17, 2022

Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. What is a Sales Dialer? How do modern sales phone dialers work?

Sales 104

Sales Abandon rate Real estate voip 104

ShepHyken

OCTOBER 25, 2019

Is there an area or interest-specific group/board to be advertising on? Matthew Smollen is North American Sales Manager at Integra Contact Center Solutions he is also a CX and Contact Center expert with 12 years of experience in the industry. A speaking voice may be the difference between candidates. Target Posting. Leadership.

Call Center 192

Call Center Scripts Contact Center Advertising 192

ShepHyken

MARCH 2, 2018

All of the above brings us to the issue at hand: in the current luxury retail environment, it makes no sense to have retail KPIs and incentive schemes that force a sales team to focus on the immediate transaction. Managers often assume that sales staff push product because they have an immediate incentive to do it, but this is not the case.

Sales 198

Sales Employee engagement Technology Customer Experience 198

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Create Employee Resource Groups to encourage cooperation and engagement from diverse employees. Building on Employee Perspective.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

Beyond Philosophy

MAY 3, 2024

This episode explores various influences and group psychological concepts tied to customer decisions. The overarching theme of simplification as a design approach offers customers shortcuts to decision-making and potential sales. Strategies for segmentation to cater to diverse customer decision-making preferences.

Sales 221

Sales Customer Experience Management 221

Integrity Solutions

JULY 2, 2020

Although we typically think about Behavior Styles in terms of aiding sales performance and communicating with others, they also provide valuable insights into our own motivations, preferences and strengths. Check out a local professional association or networking group you’ve been meaning to explore.

Sales 124

Sales Personalization Management 124

JivoChat

OCTOBER 16, 2022

Writing attractive email subject lines for sales can be the factor that makes someone open your email or not. How to Write a Good Email Subject Line For Sales. When writing the email subject line for sales, remember that it should look good whether the recipient is reading it on their desktop computer, tablet, or smartphone.

Sales 75

Sales Personalization B2B outsourcing 75

JustCall

JULY 29, 2021

Competent sales teams are not built overnight. It involves a continuous practice of coaching sales teams. In fact, sales coaching plays a role in raising a high-performing team of sales reps. Missed sales quotas can be a source of chagrin for managers. So, are you tapping into coaching for your sales reps?

Coaching 86

Coaching Sales Scripts Construction 86

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. Read the blog to learn more!

Sales 52

Sales Management Morale Employee engagement 52

Steve DiGioia

MARCH 20, 2023

Each sales manager would touch on the key points of their customer’s requests, and I would explain the operational procedures on how we plan on servicing the event. When we got to one of our newer sales managers, I could already sense that she was a little nervous about this event. We treat EVERY group as a VIP”, I said.

Sales 182

Sales Management Customer Service 182

Integrity Solutions

MAY 12, 2020

With leaner sales organizations, your sales enablement strategy has to step up and be a valuable contributor to the organization. In many organizations, revenue has “fallen off a cliff,” as one sales leader put it, and companies are looking at where they can make cuts and recapture lost momentum.

Sales 126

Sales Coaching Metrics Technology 126

Beyond Philosophy

OCTOBER 19, 2023

Then, researchers asked a second group to fill out a survey on the posters that asked questions and sought feedback from several perspectives. In other words, the first group chose intuitively, and the second group rationally. They didn’t rate them as highly as the first group, who chose intuitively.

Journey mapping 221

Journey mapping Sales Surveys Education 221

ChurnZero

NOVEMBER 17, 2020

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . Oh, Sales and Customer Success, you are my two favorite disciplines! My career started in Sales, or rather, I was slowly talked into a Sales career by a string of managers who knew I had the drive to be a great salesperson.

Sales 98

Sales CRM Consulting Consulting 98

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

Integrity Solutions

JANUARY 18, 2021

This past year laid bare some critical underlying selling skills and cracks in their sales pipeline that sales leaders were able to ignore or avoid while focusing on more immediate concerns. It’s also clear that the shift to a remote sales model isn’t just a temporary fix. New Sales Pipeline Strategy. By Will Milano.

Sales 128

Sales Coaching B2B Metrics 128

InGenius

APRIL 1, 2020

In this blog, we are going to explore what these different contact center groups are, and help you identify which category you fall in to. Rather than receiving calls from customers, outbound contact centers are what businesses use to engage with their clients in proactive sales and marketing. The inbound contact center.

Contact Center 62

Contact Center Multichannel Interactive Voice Response Inbound sales 62

JustCall

NOVEMBER 23, 2022

Understanding the Concept of Sales Prospecting. Sales reps often interact with potential customers to set the sales process in motion. The process of identifying and reaching out to qualified leads is known as sales prospecting. A social media message sent to a qualified lead is also a type of sales prospecting.

Sales 52

Sales Inbound sales B2B Outbound sales 52

Acquire BPO

JULY 2, 2020

Acquire BPO has just completed 100% acquisition of The SMART Group, an onshore outsourcing provider based in Melbourne, Australia. Offer a broader suite of Sales and Marketing services. The post Welcoming The SMART Group to the Acquire BPO family appeared first on Acquire BPO. Cater to more regulated sectors (e.g. government).

Government 52

Government outsourcing Sales Marketing 52

aircall

DECEMBER 16, 2022

The right cloud-based phone system for your customer support team can make or break a sale. The ability to track team and individual performances gives you insight into business trends and helps you determine how well your team is transforming conversations into sales, bookings, and buying decisions. stars on G2.

Sales 62

Sales CRM Interactive Voice Response Coaching 62

Anexa BPO

JUNE 22, 2023

Marketing specialists conduct personalization via personas – various “types” of individuals – and then group them accordingly. It’s important for companies to have a large range of personas that can be shared across departments, from pre-sales, to sales, to post-purchase. In other words, customer service is the new sales team.

Sales 52

Sales outsourcing Customer centricity Self service 52

JustCall

APRIL 3, 2023

The sales landscape is constantly evolving, and standing out from the crowd while converting prospects is not a small feat. If you want to cut through the noise and make an impact, you need to leverage the power of creative sales voicemails. What Is a Sales Voicemail Script, Exactly? How to Create Best Sales Voicemail Scripts?

Sales 52

Sales Scripts Telemarketing Personalization 52

Steve DiGioia

MAY 29, 2023

Well, yes, if you’re a fan of garage sales or you like scrounging around an old barn for “antique” stuff. Take a look at the photo that accompanies this blog post. My brain needed something other than this mish-mosh grouping that pained my eyes. This, in turn, can lead to increased customer loyalty and more sales.

Customer Experience 162

Customer Experience Sales Customer Service 162

JustCall

JULY 23, 2020

In sales, relying on your gut can be detrimental. In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. Sales Cycle Duration.

Sales 52

Sales Metrics Upselling Benchmark 52

NobelBiz

OCTOBER 12, 2021

Jason Cutter is joining our sales expert, Christian Montes, for a frank discussion on the ins and outs of sales. Founder of Cutter Consulting Group and podcaster extraordinaire, he's bringing hands-on experience and valuable advice on how to scale for success, the value of sales, and authentic persuasion.

Sales 59

Sales Consulting Consulting 59

Integrity Solutions

SEPTEMBER 22, 2020

There are three factors that play a pivotal role in healthcare sales reps’ ability to adjust to this virtual selling environment and deliver value that results in more appointments and more closed deals. In all likelihood, the future of healthcare sales will be a blend. Helping Healthcare Sales Reps Adjust to Virtual Selling.

Healthcare 96

Healthcare Sales Coaching Technology 96

JustCall

MARCH 13, 2020

It would take more than just the run-of-the-mill sales pitches to gain his loyalty. Seasoned sales representatives can help you get a foot in the door. This is why it is important to conduct regular sales training programs for your team and produce an adept salesforce. Your sales team is the main point of contact with customers.

Sales 59

Sales Coaching Feedback Consulting 59

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. The need of the hour? Let’s get going.

Gamification 52

Gamification Sales Morale CRM 52

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

JustCall

MAY 25, 2021

Sales objections are a part of the sales process. But, the problem is, sales objections can pour cold water on even the most experienced reps' spirits. Prospecting isn't only about framing your sales pitch. The only way agents can deal with sales objections is through planning and preparation. But, here's thing.

Sales 66

Sales Education Scripts Accountability 66

CrazyCall

JUNE 25, 2019

And in this article, you’ll discover what is prospecting in sales and who the prospects are. Also, you’ll find out what sales prospecting methods will help you turn prospects into paying customers. Sales prospecting process. Usually, there are around 4-5 stages in the sales pipeline. The answer is prospecting.

Sales 109

Sales Scripts B2B Analytics 109