CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

ChurnZero

NOVEMBER 17, 2020

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . Oh, Sales and Customer Success, you are my two favorite disciplines! My career started in Sales, or rather, I was slowly talked into a Sales career by a string of managers who knew I had the drive to be a great salesperson.

Sales 98

Sales CRM Consulting Consulting 98

aircall

FEBRUARY 24, 2021

Using the right tools is an essential part of improving sales efficiency. The only problem is that there is: An overabundance of sales software programs. The Importance of Sales Effectiveness for Maximizing Sales. What separates the top performers on your sales teams from the average performers? The solution? .

Sales 62

Sales Technology call center software CRM 62

JustCall

JUNE 17, 2020

This calls for a need to change your sales prospecting strategy. Interventions in sales outreach through integrated communication systems is one way to adapt to not only the current scenario. In a previous blog post, I shared strategies around how to pivot sales processes. Getting Sales Prospecting Right.

Sales 52

Sales CRM Scripts Accountability 52

aircall

OCTOBER 20, 2021

It groups similar tasks together so you can focus on one kind of work for a longer period. Integrate With Your CRM. Integrate your calendar with your CRM to get an instant history of your interactions with your participants. Achieving it means quieting the mind and focusing on what you’re doing. Our top tip?

Sales 62

Sales Management Call flow CRM 62

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 61

Gamification Sales CRM Contact Center 61

TechSee

JUNE 16, 2022

Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Mike is the President of Reflective Keynotes , a Canada-based training firm that helps contact centers improve their sales and CX results. Colin Taylor, CEO at Taylor Reach Group.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 52

Gamification Sales CRM Contact Center 52

Natalie Petouhof

AUGUST 18, 2015

While individuals report it’s the one device they always have with them, the change in mobile commerce and CRM has not grown as fast at most experts expected – at least until now. They are the first CRM solution built specifically for mobile applications. Why Is Helpshift so Important?

CRM 76

CRM Management Engineering Enterprise 76

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

JivoChat

APRIL 8, 2021

There are many benefits of customer engagement tools, as they can help your company do the following: Boost Sales and Revenue. So, striving to deliver excellent customer service is a surefire way to increase your sales. Shorter Sales Cycles. With a more informed sales process, you can reduce sales cycles to close leads quickly.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Beyond Philosophy

NOVEMBER 25, 2021

They segmented their customers into three groups: Decision makers, project managers, and users. For example, I was buying a CRM (customer relationship management) system for the telecom company I worked for millions of dollars. In my example with buying the CRM system, it was about trust.

CRM 195

CRM Consulting Consulting Metrics 195

Taylor Reach Group

MAY 1, 2020

We looked at how you can improve it by listening to your employees and acting on their suggestions ( TRG Blog March 2020 ). Set aside a few hours each week to call customers who reached out to your Customer Service group within the prior week. will give you plenty of material for your process-improvement action planning group.

Consulting 140

Consulting Consulting Surveys Feedback 140

Peter Lavers

OCTOBER 19, 2017

Segmentation is well established in Marketing and CRM as a way to systematically subdivide a market or a customer base into discrete groups that have different needs or require distinct treatments. It groups customers along specified dimensions (e.g.

Analytics 173

Analytics CRM Big data Marketing 173

JustCall

APRIL 5, 2023

In this blog, we will explore what customer success management is about, the instrumental role its software plays in driving customer success, as well as the various customer success management tools utilized in this endeavour. Additionally, managers also utilize the CRM software to help them standardize and automate these interactions.

Management 52

Management CRM Analytics Customer retention 52

NobelBiz

FEBRUARY 27, 2024

Everything you need to know CRM Systems CRM (Customer Relationship Management) systems play a crucial role in call center management by centralizing customer data from various touchpoints. One of the primary advantages of CRM integration with contact center technology is call flow management.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Peter Lavers

JULY 28, 2016

This series of blogs is based on the early results of research undertaken by Peter Lavers on customer centricity. For the majority, however, their companies still revert to “old” metrics in the way they run and report on their business e.g. product/unit sales, market share, revenue, earnings (EBITDA), ROCE, COR, etc. Why is this?

Customer centricity 100

Customer centricity Finance CRM Metrics 100

aircall

JANUARY 24, 2022

The idea of customer support is more than a necessity for post-sale activities. You have many more opportunities to show your customers that you value them from the initial sale to after-care support, customer service, and new sales. The customer relationship isn’t over at the close of a sale. But, it only begins there.

Call Center 126

Call Center Best practices call center software CRM 126

VirtualPBX

SEPTEMBER 4, 2019

Are you ready for a months-long sale? Ring Groups help you link individuals in separate departments and give groups their own extensions. Enterprise add-ons like Call Recording and CRM Integration give you the power to capture important customer conversations and essential information. Our End of Summer Cleanup is here!

voip 80

voip CRM Accountability Enterprise 80

CrazyCall

DECEMBER 7, 2018

But what about sales promotion via mass text messaging? In this article, we will give you the basic guide on how to boost your sales sending promotional mass text messages. Essential mass SMS sending strategy steps for sales. In the core of group texting, it can be the mobile numbers, client name/surname, etc.

Sales 51

Sales Banking B2C Airlines 51

Hodusoft

OCTOBER 14, 2022

According to Statista , the e-commerce sales figure is expected to reach 8.1 The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. Post-sales issues. Post-sales follow-up. Boost agent productivity with CRM integration. trillion USD by 2026.

Contact center software 52

Contact center software Contact Center Abandon rate Analytics 52

REVE Chat Blog

MARCH 4, 2020

It should be a continuous process for businesses as lead generation strategies keep on evolving and impact business topline i.e. Sales. B2B lead generation is the primary level in the sales funnel that helps turn your target audience into potential customers. The B2B lead generation model shows the different sales funnel.

B2B 71

B2B Best practices CRM Sales 71

AWS Machine Learning

NOVEMBER 22, 2022

Their customer service department wants to use this data to notify agents to follow up on the issue by creating a customer ticket in a downstream CRM system. The results are presented in various dashboards that can be viewed by sales, marketing, or customer service teams (internal users). Sentiment across age groups.

APIs 67

APIs CRM Feedback B2C 67

GetFeedback

JANUARY 28, 2019

Combine NPS survey results with your CRM. Usually, this is stored in a customer relationship management (CRM) tool, like Salesforce. When you combine your NPS survey data with your CRM data, you can find patterns within segments of promoters and detractors that can help inform future decisions. Use cohort-based NPS analysis .

Surveys 98

Surveys CRM Upselling Analytics 98

Acquire BPO

JUNE 27, 2021

John will head our strategic customer experience leading our global Client Relationship Management (CRM) teams. With over 20 years in sales, marketing and operational roles, John‘s wealth of experience expands across strategic planning, customer delivery and transformation.

Telecommunications 52

Telecommunications CRM Sales Marketing 52

JustCall

OCTOBER 4, 2022

If you, too, are scouting for alternatives to Facebook Messenger, this blog is for you. Used by over 6,000 global brands, JustCall is one of the leading cloud-based phone systems that’s built for sales and support teams. With JustCall, you can send and receive texts directly from the CRM you use. Image Source.

Advertising 52

Advertising CRM Feedback Enterprise 52

Upstream Works

NOVEMBER 4, 2021

According to research by the Aberdeen Group ( via Forbes ), companies with strong omnichannel CX strategies retain an average of 89% of their customers. The basic building blocks for omnichannel were outlined in a recent blog post , which offers a great place to start when approaching an omnichannel digital strategy.

Contact Center 78

Contact Center contact center solutions Call Center Multichannel 78

Fonolo

AUGUST 18, 2020

If you do not have access to these tools, consider using a post-sale customer satisfaction survey. Focus Groups and Forums. Focus groups are an incredibly useful way of collecting customer perception data, particularly when exploring the viability of a new product. How to Manage Customer Perception: A Complete Guide.

Surveys 75

Surveys Contact Center Feedback CRM 75

OctopusTech

JULY 21, 2023

Customer data nowadays is one of the most important types of data that are used by various businesses to optimize and improve their sales and marketing efforts. A company needs to understand how its potential customers think and understand in reaching the last stage of the sales funnel. What is Customer Data Management?

Best practices 62

Best practices Management Upselling Sales 62

Beyond Philosophy

OCTOBER 4, 2018

For example, in segmentation exercises, you could use morning person/night owl as criteria for categorizing a group of customers so you can address their needs appropriately depending on the time of day you work with them. My advice is to ask them. You can put it on a customer service survey or glean it from a customer quiz.

Government 353

Government CRM Personalization Customer Experience 353

aircall

APRIL 30, 2021

Call routing is also a valuable feature for sales and support teams. In essence, it’s a feature that automatically places incoming calls into a queue and routes them to a specific sales or support representative or a group of people based on the rules and criteria that you’ve pre-set. A sales or support agent’s skillset.

Interactive Voice Response 62

Interactive Voice Response Contact center software Sales CRM 62

ClientSuccess

SEPTEMBER 30, 2020

For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. If so, how should your SaaS company start building this group of trusted advisors, and what should it look like? Build Your CAB with the Right Mix of Customers.

SaaS 75

SaaS Enterprise Feedback Surveys 75

Answer Dash

JANUARY 8, 2020

Not just after the sale, but at every brand touchpoint. Sue Duris shares a similar opinion on M4 Communications’ blog. CX influences sales and marketing, which create touchpoints early in the customer lifecycle. That’s not to say that customer experience doesn’t continue after the sale. Again, that covers a lot of things.

Customer Experience 67

Customer Experience Customer centricity Sales SaaS 67

Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. When you group behaviors and reward your agents for completing a series of actions rather than accomplishing each one, you motivate without over-incentivizing them. Achieving Long-Term Success.

Gamification 71

Gamification Best practices Contact Center Employee engagement 71

Anexa BPO

OCTOBER 1, 2021

With the onset of the pandemic, B2B sales professionals made a huge pivot, replacing face-to-face with virtual meetings. This along with an increased ability to win deals that involve buying group members spread across multiple time zones, makes WFH an attractive option. You can’t manage change if you don’t measure its impact.

outsourcing 52

outsourcing Business Process Outsourcing B2B CRM 52

GetFeedback

FEBRUARY 15, 2019

NPS groupings (Promoters, Detractors & Passives) can inform your messaging too. The customer lifecycle has been written about plenty, but when it comes to NPS segments, we suggest focusing on these 5 key groups. Prospects are interacting with your website, trial, onboarding materials, and inside sales team. Who are they?

Surveys 60

Surveys CRM Feedback Sales 60

aircall

APRIL 2, 2021

Perhaps the most beneficial aspect of a virtual phone system is that it works with your CRM and other software solutions to create a total unified communications system. . Sales and support representatives will also need to learn how to use specific cloud phone system features, like: Call transfers. Toll-free numbers.

voip 62

voip Interactive Voice Response virtual call center CRM 62