CCNG
APRIL 12, 2024
These systems can still offer significant benefits, such as reducing wait times and ensuring customers are directed to the appropriate department. Automation has been a part of the contact center for decades, even pre-internet times. Automation for a long time required programming. Let’s take modern chatbots for example.
Beyond Philosophy
MAY 7, 2021
Using our fictional restaurant as an example, here are 11 practical, Zero-Cost tips. For example, in our fictional Mom-and-Pop restaurant, they always have to reprint menus, whether they change the menu or not. For example, we once helped a Russian electronics store much like Best Buy in the States. Another example is Netflix.
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Comm100
OCTOBER 10, 2022
In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. So let’s jump straight in to our first chatbot example. For the first of our chatbot examples, we’ll look at Tangerine Telecom in Australia. Reducing repetitive work.
Comm100
NOVEMBER 3, 2016
You’ve probably noticed that customers hate waiting, whether it’s in person, online or on the phone. 41% of shoppers have abandoned a purchase due to long wait times, and 86% avoid shops if they perceive the queue to be too long. But during the holiday season, an increase in wait time may be hard to avoid.
Nicereply
MAY 29, 2023
You get immediate and personal interaction without the annoying experience of waiting on hold (and dreadful hold music). Here’s the easy solution: Use scripts that enhance the quality of your support and always leave room for personalization. Here are some easy live chat examples to avoid that: Thanks for reaching out!
SharpenCX
MAY 26, 2021
Today, we’re using Kelly’s customer service knowledge and colloquial nature to draft example scripts for your contact center’s internal knowledge base. Get inspiration from Kelly Kapoor on how to start conversations, then stock example scripts in your knowledge base so your agents always have a starting point. Show some personality.
Beyond Philosophy
AUGUST 24, 2023
Companies should consider this cost when designing their experiences that require waiting. I got the idea for this topic while waiting in line at the grocery store. At my local market, a self-check-out was installed to reduce our wait times. Ironically, we have to wait to use them. There is no measurement of it.
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