Skill-Based Routing: Best Practices to Drive Call Center Success
aircall
APRIL 21, 2021
As in the example above, you can set up rules for agents that have multiple skills or those who are cross-trained in different areas. . What’s happening behind the scenes is that your call is queued up and waiting in line behind the callers that dialed in before you. Automatic callback. Personalized IVR messaging.
Let's personalize your content