Mindtouch

JUNE 20, 2018

Boy howdy, do we love a good knowledge base. Given our enthusiasm for spot-on help sites, it should come as little surprise that we poke around the interwebs from time to time, looking for stellar knowledge base examples. Here’s what the Avalara Help Center looks like: Why we like the Avalara knowledge base.

Self service 59

Self service SaaS Contact Center Management 59

ViiBE Blog

MAY 31, 2021

So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?

Self service 52

Self service CRM Customer Experience Management 52

GetFeedback

AUGUST 24, 2018

According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. But in order to achieve that goal, you need to create a customer-centric knowledge base so that the customers can find the answers they need. 8 Tips on Knowledge Base Creation.

Customer centricity 68

Customer centricity voip Self service Surveys 68

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Metrics 52

Metrics Customer Service Scripts Surveys 52

Nicereply

FEBRUARY 9, 2021

This is where your Knowledge Base comes in. Your Knowledge Base: An Underused Wealth of Knowledge. Chances are your business already has a treasure trove of answers to common questions housed in a Knowledge Base. Or it could be that your Knowledge Base needs reorganizing.

Customer Support 52

Customer Support Customer centricity Engineering Personalization 52

TechSee

MARCH 7, 2022

Customer Self Service Examples. Virtual agents and chatbots increase the scope of self-service capability and problem resolution, using artificial intelligence, machine learning and natural language processing technology to deliver personalized, intelligent and conversational engagement. Knowledge Base.

Self service 109

Self service Virtual Agent Customer centricity Chatbots 109

pindrop

OCTOBER 12, 2021

At the core of this experience is the process of identification which in turn is based on the very foundational element of Knowledge-Based Authentication questions or KBAs. These KBAs can be fixed or dynamic (multiple choice questions generated on the fly like in the license plate example above).

Abandon rate 52

Abandon rate Contact Center Self service Banking 52

Inbenta

JUNE 30, 2021

Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the healthcare industry. Contents: Introduction.

Chatbots 105

Chatbots Airlines Healthcare Self service 105

Quiq

SEPTEMBER 30, 2022

This can include in-person interactions, visits to your website, social media DMs, exposure to Google search ads, etc. It’s best to segment customers or specific customer journeys (for example, the journey through purchasing online goods vs. in-store services) to narrow how each group interacts with your brand. Current state.

Journey mapping 82

Journey mapping Sales Scripts Chatbots 82

Nicereply

JULY 21, 2022

For example, this email from Tailor Brands offers 50% off business-building services. Add a personal touch. As a customer retention strategy, personalization has been around for a while, but it’s not just about sending out mass emails with a “Happy Birthday” message.

Customer retention 64

Customer retention Advertising Chatbots Personalization 64

SharpenCX

MAY 26, 2021

Today, we’re using Kelly’s customer service knowledge and colloquial nature to draft example scripts for your contact center’s internal knowledge base. Get inspiration from Kelly Kapoor on how to start conversations, then stock example scripts in your knowledge base so your agents always have a starting point.

Scripts 67

Scripts Customer Service Contact Center Finance 67

TechSee

DECEMBER 22, 2019

Harvard Business Review conducted a comprehensive survey of call center representatives and classified them into seven different types, according to their personalities and approaches to the job. The post Successful Call Center Agents Share This Personality Type appeared first on TechSee.

Call Center 124

Call Center Personalization Contact Center Self service 124

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. So let’s jump straight in to our first chatbot example. For the first of our chatbot examples, we’ll look at Tangerine Telecom in Australia. Reducing repetitive work.

Chatbots 84

Chatbots Customer Service Self service Agent burnout 84

AWS Machine Learning

FEBRUARY 8, 2024

You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to configure specialized agents that seamlessly run actions based on natural language input and your organization’s data. The code and resources required for deployment are available in the amazon-bedrock-examples repository.

APIs 122

APIs Scripts Enterprise Management 122

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Let’s take a look at natural language processing examples in customer service that take businesses above and beyond customer expectations. An example of a personalized greeting using UJET Virtual Agent.

Virtual Agent 72

Virtual Agent Interactive Voice Response Chatbots Engineering 72

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Let’s take a look at natural language processing examples in customer service that take businesses above and beyond customer expectations. An example of a personalized greeting using UJET Virtual Agent.

Virtual Agent 72

Virtual Agent Interactive Voice Response Chatbots Engineering 72

Comm100

FEBRUARY 5, 2018

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Knowledge bases offer information that might otherwise only be available through a human.

Complaint resolution 41

Complaint resolution Benchmark Self service Contact Center 41

JustCall

MARCH 10, 2023

Examples of Help Desk Workflow Process Here are a few help desk workflow processes that shed light on the subject: Employee engagement Employees are often in the dark about the perks, benefits, and entitlements while working in an organization. As such, they can be closed by deflecting them to the knowledge base.

Employee engagement 40

Employee engagement Self service Consulting Consulting 40

CSM Magazine

MAY 2, 2024

Add self-service options like FAQs or knowledge bases, or anticipate issues and reach out to players directly. For example, if you notice a surge in complaints about a particular level of difficulty, offer in-game tutorials or hints. Allow them to connect with your players on a personal level.

Customer Service 52

Customer Service Self service Feedback Customer Support 52

Comm100

NOVEMBER 2, 2020

We have hand-picked some of the top chatbot examples to show you how you could use AI customer service bots across channels – 5 use cases across industries, plus one case study of how a chatbot resolved 91% of live chat inquiries. Let’s explore the top 6 chatbot examples of 2020. A Chatbot to Help Mortgage Applications . Industry: B2B.

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

JivoChat

FEBRUARY 7, 2021

And then, we’ll look at some examples of when to use the various live chat triggers to improve support and boost conversion rates. Chat triggers are smart rules based on visitors’ personal info and browsing behavior that start relevant automated chat messages. Chat triggers based on the number of pages viewed.

Abandon rate 52

Abandon rate Upselling Sales Personalization 52

TechSee

OCTOBER 9, 2018

I’m unique, treat me that way: Millennials demand personalization and are willing to pay the price. Utilize robust self-service tools such as FAQs, AI-powered knowledge bases and virtual technicians to help them find answers by themselves quickly. Cloud-based, omni-channel CRM solutions. Personalization.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

TRUSTID

AUGUST 20, 2018

With so much sensitive data in play, contact centers know that you can’t be wrong with the person you are speaking to. Being right and keeping your banking experience personal is where all contact centers want to be. But can call centers authenticate customers and keep the call personal? The simple answer is yes.

Personalization 48

Personalization Banking Contact Center Call Center 48

AWS Machine Learning

FEBRUARY 19, 2024

One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.

Chatbots 100

Chatbots APIs Engineering Enterprise 100

JustCall

MARCH 9, 2023

What can be learned from both these examples? In this blog, we will look at real-life examples of good customer service stories and bad customer service stories. We will also learn what you can take away from these examples and apply the same to your business. What are some examples of customer service success stories?

Omni-channel support 40

Omni-channel support Customer Service Feedback Wait times 40

ShepHyken

DECEMBER 25, 2020

From customized automobiles to personalized phones to technology that adapts itself according to our choices, personalization seems to be the name of the game. Second, knowledge is not distributed amenably to offer personalized choices and custom made solutions. Be Smart with Your Smart Technology.

Personalization 198

Personalization Banking Self service Technology 198

CSM Magazine

JANUARY 29, 2024

For example, gamblers will usually want to make a phone call if they have a question or problem that is hard or too detailed to explain over the message. AI Bots and Smart Knowledge Base Another way to improve user-friendliness and help your players find what they want is to have an extensive knowledge base or FAQ.

Omni-channel support 52

Omni-channel support Customer Service Entertainment Banking 52

Babelforce

FEBRUARY 18, 2021

The following features can help: Create a personalized experience. The best onboarding experiences are personalized towards the customer’s goals. They should help each person with the specific reasons they signed up for your software. eCommerce stores that want to boost repeat sales among their existing customer base.

Self service 52

Self service Sales Personalization Contact Center 52

TechSee

JULY 21, 2020

Connecting these two units is the key to reducing the costs and in-person contact involved in technician visits. This can be accomplished in several ways: Shared knowledge base. A visual knowledge base enables any agent or technician to instantly become an expert on any issue. Shared history.

Enterprise 136

Enterprise Customer centricity Contact Center Customer Care 136

CSM Magazine

JULY 14, 2021

Progress is constant and setting personal development goals can help you become a better version of yourself. While you have to take care of the first part on your own, this article will explain: What is personal development? What are the categories of personal development? What are personal goals examples?

Personalization 52

Personalization Education Time management Feedback 52

CSM Magazine

OCTOBER 24, 2023

It can be trained on an organization’s own knowledge base to provide specific and personalized answers to customer questions. Personalized customer experiences ChatInsight uses the enterprise’s private knowledge base to personalize customer experiences. It can be the same as other bots.

Chatbots 52

Chatbots Customer Service Enterprise Customer Support 52

Comm100

FEBRUARY 9, 2021

To show you some of the ways live chat can be used, and how it can benefit both your customers and agents, here are our top 5 live chat examples to inspire you. Dawson College understood that developing a personal connection with the students was essential, so they also incorporated Comm100’s video chat tool so they could speak face-to-face.

Abandon rate 58

Abandon rate Sales Benchmark Banking 58

Clarabridge

OCTOBER 12, 2015

Personalization isn’t just a buzz word for customer experience teams—it’s an integral part of any customer engagement strategy. Personalizing the customer experience shows your customers that you are listening to their feedback, that you understand and empathize with their needs , and that you value their opinions.

Personalization 75

Personalization Customer Experience Surveys Feedback 75

AWS Machine Learning

APRIL 23, 2024

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

APIs 106

APIs Enterprise Scripts Accountability 106

JivoChat

JULY 27, 2021

Until a few decades ago, business was personal. Delivering personalized engagement is a way to generate a loyal customer base that comes back again and again. Engaging customers in a personalized, relevant manner helps move your relationship from one-off transactions to a mutually beneficial relationship.

Gamification 52

Gamification Chatbots Sales Feedback 52

Nicereply

FEBRUARY 29, 2024

From the first click on our social media ad to the personalized follow-up email, every interaction was meticulously designed to resonate on a personal level. Personalize customer interactions Personalization in modern-day marketing goes beyond including first names in emails or WhatsApp messages.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

SharpenCX

MAY 19, 2020

Creating an employee development plan and offering examples of career paths are vital for both engagement and retention. Every action as a manager can be more intentional to support your employee’s personal goals. For example, you have an agent named Rachel. Another example of an employee development plan is succession planning.

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Contact Center Brand ambassadors Coaching Metrics 128