18 Knowledge Base Examples That Get It Right
Help Scout
AUGUST 22, 2023
These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022. Read the full article
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Help Scout
AUGUST 22, 2023
These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022. Read the full article
HelpCrunch
NOVEMBER 11, 2022
The post SaaS Knowledge Base: The Actual Meaning and Best Examples appeared first on HelpCrunch blog. What would you rather do if you faced a product/service issue and your Internet provider, a movie streaming service, or *insert your option* had no communication channel? Or the ones that they provide, like, a [ … ].
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AWS Machine Learning
APRIL 8, 2024
At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model.
AWS Machine Learning
MARCH 1, 2024
At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).
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HelpCrunch
DECEMBER 9, 2020
The post 12 Inspirational Knowledge Base Examples Worth Following appeared first on HelpCrunch blog. Gone are the times when we were sitting in the libraries flicking through tons of books in search of information. Thank God, the world is spinning round and technology is making progress continually. Today, the [ … ].
AWS Machine Learning
APRIL 18, 2024
In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. Context-aware meeting assistant – It uses Knowledge Bases for Amazon Bedrock to provide answers from your trusted sources, using the live transcript as context for fact-checking and follow-up questions.
Help Scout
AUGUST 22, 2023
Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly. Read the full article
AWS Machine Learning
FEBRUARY 29, 2024
Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models. If you want more control, Knowledge Bases lets you control the chunking strategy through a set of preconfigured options.
AWS Machine Learning
APRIL 9, 2024
With Knowledge Bases for Amazon Bedrock , you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for Retrieval Augmented Generation (RAG). Additionally, you can add custom instructions and examples tailored to your specific workflows. For instructions to create one, see Create a knowledge base.
HelpCrunch
OCTOBER 13, 2021
The post How to Write Knowledge Base Articles That Answer Every Customer Service Question [With Examples] appeared first on HelpCrunch blog. Actually, we are not. With comprehensive actionable content and inner links that lead to additional relevant posts, a [ … ].
Nicereply
SEPTEMBER 13, 2022
The knowledge base has been considered a crucial component of providing self-service for years. And now knowledge bases as we’ve always known them are dead. To accommodate, customer support teams need to rethink how they create, manage, and share knowledge. The traditional knowledge base is fading.
TechSee
DECEMBER 3, 2019
Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Some knowledge bases can also proactively present issue resolution suggestions to customer service representatives in real time.
Help Scout
AUGUST 24, 2021
Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience. What are the different types of knowledge base software?
Unymira
APRIL 15, 2020
A knowledge base article is like an apple. A fresh, crisp apple makes a wonderful snack, bakes a delicious pie, and brightens a green salad. But a mushy, flavorless apple makes a dreadful snack, bakes a tasteless pie, and ruins a green salad. To improve the dish it’s added to, the apple must be delicious itself.
Mindtouch
JUNE 20, 2018
Boy howdy, do we love a good knowledge base. Given our enthusiasm for spot-on help sites, it should come as little surprise that we poke around the interwebs from time to time, looking for stellar knowledge base examples. Here’s what the Avalara Help Center looks like: Why we like the Avalara knowledge base.
ViiBE Blog
MAY 31, 2021
So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?
Comm100
NOVEMBER 5, 2020
For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.
GetFeedback
AUGUST 24, 2018
According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. But in order to achieve that goal, you need to create a customer-centric knowledge base so that the customers can find the answers they need. 8 Tips on Knowledge Base Creation.
Nicereply
FEBRUARY 9, 2021
This is where your Knowledge Base comes in. Your Knowledge Base: An Underused Wealth of Knowledge. Chances are your business already has a treasure trove of answers to common questions housed in a Knowledge Base. Or it could be that your Knowledge Base needs reorganizing.
Comm100
MAY 23, 2023
This blog will help you on your way, providing the top automated customer service examples that can be used across industries. Let’s now explore some automated customer service examples to learn how you can bring AI into your operations. What are some automated customer service examples? What is customer service automation?
TechSee
MARCH 7, 2022
Customer Self Service Examples. Knowledge Base. The post Customer Self-Service: Pros, Cons, Examples appeared first on TechSee. These are recognized as important aspects of customer service strategy, customer engagement, and business growth.
pindrop
OCTOBER 12, 2021
At the core of this experience is the process of identification which in turn is based on the very foundational element of Knowledge-Based Authentication questions or KBAs. These KBAs can be fixed or dynamic (multiple choice questions generated on the fly like in the license plate example above).
Insite Managed Solutions
AUGUST 31, 2018
We understand that without an effective knowledge base, employees would struggle to address many complex situations which arise during customer service. A business’s core knowledge base is one of their most invaluable assets, yet still, we meet so many clients who have overlooked important metrics to understand its effectiveness.
Inbenta
JUNE 30, 2021
Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the healthcare industry. Contents: Introduction.
Quiq
SEPTEMBER 30, 2022
It’s best to segment customers or specific customer journeys (for example, the journey through purchasing online goods vs. in-store services) to narrow how each group interacts with your brand. Here’s an example of a narrow-focused current state customer journey map from Spotify. The post Customer Journey Mapping 101—With Examples!
AWS Machine Learning
FEBRUARY 8, 2024
You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to configure specialized agents that seamlessly run actions based on natural language input and your organization’s data. The code and resources required for deployment are available in the amazon-bedrock-examples repository.
SharpenCX
MAY 26, 2021
Today, we’re using Kelly’s customer service knowledge and colloquial nature to draft example scripts for your contact center’s internal knowledge base. Get inspiration from Kelly Kapoor on how to start conversations, then stock example scripts in your knowledge base so your agents always have a starting point.
Comm100
FEBRUARY 5, 2018
As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Knowledge bases offer information that might otherwise only be available through a human.
Nicereply
JULY 21, 2022
For example, this email from Tailor Brands offers 50% off business-building services. For example, Picsart is a visual creation and editing industry leader that offers different types of services and tools for free. For example, Preply offers free supplemental content for their business English course.
Comm100
OCTOBER 10, 2022
In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. So let’s jump straight in to our first chatbot example. For the first of our chatbot examples, we’ll look at Tangerine Telecom in Australia. Reducing repetitive work.
JustCall
MARCH 10, 2023
Examples of Help Desk Workflow Process Here are a few help desk workflow processes that shed light on the subject: Employee engagement Employees are often in the dark about the perks, benefits, and entitlements while working in an organization. As such, they can be closed by deflecting them to the knowledge base.
UJET
DECEMBER 17, 2020
There are examples of NLP in nearly every customer service process powered by AI. Let’s take a look at natural language processing examples in customer service that take businesses above and beyond customer expectations. An example of a personalized greeting using UJET Virtual Agent. Fewer customer service runarounds.
UJET
DECEMBER 17, 2020
There are examples of NLP in nearly every customer service process powered by AI. Let’s take a look at natural language processing examples in customer service that take businesses above and beyond customer expectations. An example of a personalized greeting using UJET Virtual Agent. Fewer customer service runarounds.
CSM Magazine
FEBRUARY 16, 2023
Below are 10 examples of client-facing roles that exist in various industries. From customer service agents to sales professionals, there are many types of client-facing roles in the workforce. These roles involve interacting directly with customers or clients to provide advice and assistance.
AWS Machine Learning
FEBRUARY 19, 2024
One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.
Comm100
NOVEMBER 2, 2020
We have hand-picked some of the top chatbot examples to show you how you could use AI customer service bots across channels – 5 use cases across industries, plus one case study of how a chatbot resolved 91% of live chat inquiries. Let’s explore the top 6 chatbot examples of 2020. A Chatbot to Help Mortgage Applications . Industry: B2B.
JustCall
MARCH 9, 2023
What can be learned from both these examples? In this blog, we will look at real-life examples of good customer service stories and bad customer service stories. We will also learn what you can take away from these examples and apply the same to your business. What are some examples of customer service success stories?
JivoChat
FEBRUARY 7, 2021
And then, we’ll look at some examples of when to use the various live chat triggers to improve support and boost conversion rates. Chat triggers are smart rules based on visitors’ personal info and browsing behavior that start relevant automated chat messages. Chat triggers based on the number of pages viewed. First Visit.
ShepHyken
NOVEMBER 21, 2023
For example, for whatever reason, they can’t reach their manager or peers, they can interact with the AI-enabled knowledge base and get the answers they need. Organizations need to focus on personalization and customer control in self-service experiences.
AWS Machine Learning
APRIL 23, 2024
This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.
ShepHyken
JANUARY 18, 2021
For example, I believe you should obsess about customer journey maps, but they have to be done right. Chatbots vs Knowledge Bases: Which One Is Better? My Comment: Chatbots versus knowledge base support. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021.
Nicereply
FEBRUARY 14, 2020
Humans don’t think in absolutes – almost all of our decisions are based on relativity. For example, we don’t look at the number on our paycheck and decide we make enough money. For example, if we say we respond to all messages in 4 hours, that’s the reference point our customers will measure us against. That’s fine.
Babelforce
FEBRUARY 18, 2021
Anyone who signs up for Instagram, for example, will need to be shown how to upload images and follow their friends. For example: Independent publishers that want to start a weekly newsletter to keep readers up to date. Here’s an example of the welcome email from WordPress page builder Elementor.
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