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Beyond Philosophy
MAY 3, 2018
What worries me is the size of companies today. Likewise, for the shop worker trade union in the UK, who are eager to talk to Sainsbury’s and Asda about how they intend to protect jobs after the merger. As for the Sainsbury/Asda merger, experts have little good to say about what it means to customers. Let me explain.
Totango
JANUARY 19, 2022
Whether you’ve worked in the customer success industry for a while or you’ve recently decided that this is the career path for you, searching for Customer Success Manager jobs can be intimidating – especially if you don’t know where to start. Bonus points if these examples include working with Product, Sales, Marketing or Engineering teams!
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TeleDirect
OCTOBER 1, 2022
What Are Tiers in IT Support? These tiers determine what type of service will be offered depending on the needs of the client or customer calling your contact center. In some cases, an agent might escalate (or even sometimes de-escalate) an issue to another tier to reach resolution. What are the main tiers of IT support?
CSM Magazine
JANUARY 24, 2019
I called yesterday to cancel my hotel reservation because my flight was canceled – and you still charged my card!”. As soon as I saw that my flight was canceled and that I wouldn’t get into Austin last night, I called the hotel and told them what happened. Look how magically the three-word technique worked.
Totango
AUGUST 5, 2021
In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Then we’ll walk through a systematic approach to de-escalating difficult conversations. What Causes Difficult Customer Communication? .
Nicereply
AUGUST 22, 2022
What I’m describing is emotional intelligence , otherwise known as EQ. This EQ is exactly what is needed to pick up on social cues and understand the emotions, needs, and concerns of other people. This EQ is exactly what is needed to pick up on social cues and understand the emotions, needs, and concerns of other people.
Toister Performance Solutions
NOVEMBER 19, 2020
Two hair stylists in Springfield, Missouri developed coronavirus symptoms, but kept working. The first stylist, we'll call her Stylist A, got a COVID test six days after symptoms first appeared. The second stylist, Stylist B, developed respiratory problems three days after Stylist A became ill. Here’s another example.
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