Fonolo
JUNE 14, 2018
According to Medallia, “Companies that embrace the digital customer experience are 50% more likely to perform in the top quartile on CX ”. To put the pedal to the metal and accelerate speed (and CX) on all levels, they may consider: Investing in more agents to support all the channels a business has in place.
Fonolo
AUGUST 22, 2018
Steep targets for each team are volleyed out on black, white or dash boards. Agents also need to keep constant watch over the targets vs. a dynamic total that displays the total sales made (these change by the second). And then there is the score board depicting sales made by each agent, often ranked in order of performance.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
OCTOBER 19, 2021
retail sales – in 2020. For every $1 billion in sales, the average retailer incurs $106 million in merchandise returns. Every step in the return process, from return merchandise authorization (RMA) to shipping and receiving, processing, asset recovery, and disposal, adds another cost that further cuts into product sales revenue.
ShepHyken
NOVEMBER 24, 2017
Are people asking for customer support? To deliver great social media-based customer service, you have to be able to respond in a timely manner—not in a week, not in a few days, but ideally within a few hours or even within a few minutes. Then try asking them, through a survey. Communication is key to great service.
Beyond Philosophy
NOVEMBER 28, 2016
However, when this organization, and others in the employee engagement research, training and consultation space, makes claims that engagement, in and of itself, contributes to customer value and loyalty behavior, two important questions need to be asked. 10 BIG Ideas for Customer-Centric Success. Those question are: 1) Really?
Nicereply
MAY 4, 2022
But it’s more than just a customer service department. It is one of the most important ways you can build meaningful relationships with your customers, strengthen their trust in your brand, and ultimately drive new sales. This is why creating a stellar customer experience is essential for your eCommerce business.
Callminer
FEBRUARY 23, 2021
Adapting to a shifting market means making changes to agent engagement processes , team cooperation, agent training and more, while maintaining a positive customer experience. “Your customers are ‘digital natives’ and are becoming more and more concerned with data privacy issues. Keep reading to see what is on the radar for 2021.
Expert insights. Personalized for you.
90 
Let's personalize your content