An Insider View on Customer Support Strategies with Lindsay Willott

ProProfs Blog

Every brand in the market wishes to revamp its customer support strategies after a certain period of time. No wonder we come across so many articles online that speak of various strategies that organizations can implement to improve their customer service.

Guest Blog: The 8 Elements of Customer Support Quality


This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad?

5 Ways Live Chat Improves Your Customer Support


At Kayako, we’re big proponents of live chat customer support. That’s because we know how powerful it can be at helping boost your customers’ experience—and your business in the process. And 43 percent of businesses know their customer experience isn’t good enough.

How Should Your Customer Support be in 2019?

ProProfs Blog

One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Businesses can’t deny the significance of customer support, as it has the power to make or break your business. Customers have become “smart” today.

Guest Blog: The 8 Elements of Customer Support Quality


This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad?

Guest Blog: Exceptional Customer Support Is Fresh, Not Canned


Meet Mor and Yoni, two of the Lightricks support team all-stars. Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too.

Why Customer Support Can Be a Secret Sales Weapon (and Where to Start)


Leonardo DiCaprio’s demand at the end of Wolf of Wall Street illustrates a truth about sales. Why Sales is Hard for Sales Professionals. To lead this critical charge, we send in the cavalry — we employ a sales team. Sales has to build relationships from scratch.

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Tips to Empower your Customer Support Team


If a customer is at the heart of sales then customer support is the front line. Your agents interact with customers and by far the most important factor in delivering your services efficiently. Empowerment of agents is the key to great customer experiences.

5 Influential Ways ProProfs Chat Can Help Improve Your Customer Support

ProProfs Blog

Today, they are aware of its influence and impact on customers. It is no longer considered but needed to gain benefits like: Building delightful experience with proactive support approach. Learning the customer’s behavior and pain points. Boosting leads and sales for business.

What is the difference between Customer Support and Customer Success?


Customer Success is a new phenomenon and so, several companies club it with customer support. They feel that customer success is an extension to customer support. But there are several key differences between customer support and customer success.

Guest Blog: Why Knowledge Base Integration with Live Chat Is Important for Better Customer Support


This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. How exactly can good customer service improve your business? Improved Customer Experience.

Why Customer Support Outsourcing Should Matter to Your Business


Though farming out your customer service will definitely help cut overheads, you have to understand here that it’s not a one-for-all solution to your problems or in simple words, there is no such thing as magic outsourcing beans (in case, you are thinking otherwise). What is Customer Support?

Effective Customer Support: Why it is the Lifeblood of Your Online Business?

ProProfs Blog

Down the lane, there will be a number of obstacles you need to face and overcome them to make better sales and gain profit. However, the one common factor they share, which has brought them profit and goodwill, is how effective their customer support services are.

Customer Service – 9 Tips for Sales, Marketing, and Support

ProProfs Blog

Customer service is just a day in, day out, ongoing, never ending, unremitting, persevering, compassionate, type of activity. It needs no mention that buyers love excellent customer service. Courteous treatment will make a customer a walking advertisement ~ J.C. Sales.

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The Subtle Differences Between Customer Support and Customer Service


The term ‘customer service’ evokes nostalgia for sales clerks in long aprons in country town emporiums. Some see it as the old-fashioned version of customer support. Many people can’t distinguish between terms ‘customer support’ and ‘customer service’.

Customer Experience Metrics: 6 Ways to Measure Customer Support Success


If your customers are happy, magical things happen. Just a 5% increase in customer retention can have a dramatic impact on your bottom line, increasing profitability by a whopping 75%. The first step to happy customers is implementing a total customer experience strategy.

Knowledge Base Integration With Live Chat – the Best Recipe for Customer Support

ProProfs Blog

How important is good customer support for your business? It may seem like a no-brainer, but a surprising number of businesses have failed to deliver when it comes to ensuring that their customers are happy. And falling sales numbers are there to show for it.

4 Must-Have Customer Support Channels Your Company Needs


Ever since the customers can reach the company via phone, there has been a tremendous decrease in the amount of letters sent to these companies. Live chat work as an excellent customer support channel simply because. blog customer support live chat social media

Role of Customer Support Outsourcing in Revenue Generation


Customer satisfaction and loyalty are two key factors you should look for while pursuing organisational success and long-term growth for your company. There are a number of ways customer support outsourcing can enable profitability for your business.

Customer Support Predictions for 2016


We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months.

4 Ways to Personalize B2B Customer Support at Scale

B2B Customer Service Blog - TeamSupport

Of everything a business-to-business (B2B) company must be great at in order to grow, delivering personalized customer support at scale needs to be a priority. There’s so much new technology available, especially in the world of customer support.

A Beginner’s Guide to Implement Social Media Customer Support


Gone are the days when the consumers expect support after they had purchased the product. Today, in the age of social networking, customers expect companies to offer their support long before they have made their mind to purchase and way after they have made that purchase.

3 Untapped Opportunities for Preventing Customer Support Team Burnout


Perhaps you entered a career in customer service for the wrong reasons? Or maybe your helpdesk is limiting you to reactive customer service? Satisfaction for working in customer support has been sinking. Customer support professionals are 6.8%

Guest Blog: Rebuilding the Foundations of Customer Support in the New World of Software as a Service


This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support.

How Tiny Businesses Can Offer Stellar Customer Support


In all the best practices and how-to’s, it’s easy for a small business to get lost with applying every customer service tip. Forget a 50-person department dedicated to customer support – you don’t even have fifty employees, period. Focus on the customer experience.

How strong customer support benefits every department


Today’s marketplace doesn’t tolerate poor customer support. Bad news travels fast in the digital age, and your customers likely have more alternatives and fewer switching costs to consider than ever before. For this reason, strong customer support has emerged as a greater differentiator than price for businesses looking to stand out in the eyes of prospects. Marketing, Sales, & Customer Success. the customer should have a voice.

4 Customer Support Myths to Avoid

Return Customer

To someone who sees this as generic data, the implication is that a customer would propagate a poor experience to approximately 40% more people than a good experience. These are the facts that led brands to become more conscious about their customer support practices.

How To Increase Your Sales With A Call Center Service

Call Center Pros

Many companies understand that call center’s primary goal is to maintain customers so that they do not leave for the competition, provide service to them and resolving their problems. Even the biggest companies sometimes find it difficult to effectively generate sales from their call centers.

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How to Elevate Customer Support from Within


Historically, Customer Support has been undervalued. It's been considered a cost to companies rather than a driver of revenue, like Sales or Marketing. After all, it's easy to measure the value of a sale or a lead. It's harder to understand the impact of a successful support experience. The result: customer support has been, in a way, neglected. Customer Experience Contact Center

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Giving Customer Support A Seat At The Revenue Table


When companies think about customer growth, they immediately think about the sales and marketing teams, then product. But what about customer support? Many companies often overlook the role of customer support in driving revenue.

How to Avoid Customer Support Growing Pains


However, even if you are successful in growing your business and its revenues, there is also another area in which you must also ensure growth – customer support. You would think that as businesses and companies grow, customer support divisions or departments grow proportionately.

How to Align Customer Success & Customer Support


Importance of Aligning Customer Success & Customer Support. Perhaps the most critical alignment in an entire organization is that of customer success and customer support. Let’s first start by defining each of these teams : What is Customer Support?

Unhappy Customer Support Agents Mean Unhappy Customers


There are a lot of reasons a customer support agent might be unhappy. Regardless of the reason, an unhappy group of support agents can make for unhappy customers and seriously impact customer experience KPIs. Wherever you find agent burnout, dissatisfied customers are not far away. What makes customer support agents unhappy? We can all agree that getting shouted down by an irate customer is enough to make any person’s blood boil.

What One Change Would Most Improve Customer Support in 2018?


Our 2018 customer support strategy survey was sent to 475 industry leaders. How large is your customer support team? Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support. Support agent attrition and low employee morale were repeatedly cited as motivators for change in 2018. News Support

The Top 5 Emerging B2B Customer Support KPIs

B2B Customer Service Blog - TeamSupport

The concept of a KPI (Key Performance Indicator) is common in the business world, yet for some customer support teams it may be new terminology. With more companies realizing that customer support is a profit center and not a cost center , measuring KPIs in the industry has been a hot topic. Let’s refresh the customer support KPI concept and look at what indicators are emerging in the industry….

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5 Tips to Help Improve Your Customer Support Writing Skills

CSM Magazine

Offering your customers the possible best experience is the defining aspect that makes your business. Simply put, if your customers are not happy with the service you are offering, they will take their business elsewhere. Sometimes, you may encounter customer complaints.

How Help Desk Software Increases Your Customer Support ROI

Help Scout

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. This is an especially perplexing question for customer support teams, where measuring the impact of our actions on business metrics has always been a difficult exercise.

Customer Support’s Important Role in Solving Common Churn Problems


Understanding why customers churn is critical to how you continue to position, sell, and support your customers and to build your product and business. Churn is also costly–it’s 5-25x more expensive to earn a new customer than it is to keep an existing one!

Actionable & Effective Ways to Increase Your E-Commerce Sales

Joe Rawlinson

Many online stores struggle with attracting new customers and growing their revenue, and that mostly has to do with the fact that their entire e-commerce business model isn’t optimized to achieve growth and satisfy the increasing demand of their target audience. Improve Your Customer Support.

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How E-Commerce Contact Center Can Deliver Better Customer Support


trillion in sales by the end of 2021. E-commerce has seen a rising boom in the market ever since it has evolved and continues to be the first priority for customers. The post How E-Commerce Contact Center Can Deliver Better Customer Support appeared first on Ameyo. According to statista, E-Commerce will reach $4.88 And 67% of millennial are using an online platform to do shopping.