TeleDirect

OCTOBER 25, 2023

Anyone who has been in customer service understands that the human connection is impossible to replace. That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. These abilities provide call centers with tremendous opportunities to improve customer support.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ShepHyken

DECEMBER 28, 2018

This week we feature an article by Pradeep Rathinam who writes about how we must understand what the large population of millennials expect when it comes to customer service. – Shep Hyken. They are literally changing the rules of customer service on the fly. Compare that with 10-15 hours of screen time! Get creative!

Customer Service 247

Customer Service Self service Customer Support Scripts 247

JustCall

MARCH 16, 2023

A customer may forgive and forget a bad product, but they will never forget poor customer service. Customer support is notorious for not being helpful. are beloved by their customers owing to their wonderful customer support. Key takeaway – make customer service a priority!

Customer Service 98

Customer Service Morale Customer Support Revenue potential 98

ShepHyken

DECEMBER 21, 2016

I bring up the holidays as an example when many companies ramp up their customer service. Last year Walmart recognized a big “friction point” with customers was waiting in long lines to check out, so they made a public statement that they would staff all checkout lanes to help make the wait shorter. Follow on Twitter: @Hyken.

Customer Service 252

Customer Service Wait times Sales Customer Support 252

Callminer

JULY 30, 2020

No company wants to receive complaints about bad customer service, but even companies that strive to create exceptional customer service will occasionally disappoint a customer. Still, responding to complaints about bad customer service can be difficult, even for your best call center agents.

Call Center 265

Call Center Customer Service Scripts Coaching 265

aircall

SEPTEMBER 18, 2018

It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020. 67% of Customers Prefer Self-Service to Speaking With Reps. Nykki Yeager | Head of Customer Success @ Figma.

Customer Service 66

Customer Service Self service Call Center Customer Support 66

Solvvy

JULY 13, 2022

As companies strive to make the customer experience more personal and empathetic, could the answer be customer service automation? Customer service automation can help you overcome other customer support challenges. Customer service automation can fill some of those gaps.

Customer Service 90

Customer Service Chatbots Self service Customer Support 90

TeamSupport

JANUARY 20, 2021

The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. It really helps us provide exceptional customer service.”.

Customer Support 81

Customer Support B2B Technical Support Accountability 81

TeamSupport

OCTOBER 5, 2020

Congress declared the first full week in October “ National Customer Service Week.” It is now an event celebrated worldwide. It is a week many companies use to say thanks, encourage, express gratitude, and show their appreciation for their customer service employees. As many companies are aware, in 1992 the U.S.

Customer Service 101

Customer Service Brand ambassadors B2C Morale 101

ShepHyken

OCTOBER 16, 2017

Each week I read a number of customer service articles from various online resources. My Comment: This article starts with the following sentence: “Your frontline employees, like your sales associates, technicians and customer service reps, often know what’s wrong in your company before you do.” Engage your front liners.

Customer Service 194

Customer Service Marketing Customer Experience Sales 194

JustCall

APRIL 3, 2023

In today’s hyper-connected world, customer service is more important than ever. Businesses that fail to meet these expectations risk falling behind their competitors and running the risk of losing valuable customers. The need for improved customer service goes beyond technology.

Customer Support 52

Customer Support APIs CRM voip 52

CSM Magazine

JANUARY 29, 2024

Banks, e-commerce, online casinos, and many other types of businesses require customer service. Every reputable company ensures that its customers can contact them in case they have any questions or experience any problems. Efficient customer support management is a way for a business to develop and flourish.

Omni-channel support 52

Omni-channel support Customer Service Entertainment Banking 52

JustCall

DECEMBER 24, 2022

10 Tips & Best Practices for Better SMS Customer Support. In this way, people can stay in touch even when they’re miles apart, and businesses can provide faster customer responses to customer queries and concerns. What is SMS Customer Support? Let’s have a closer look.

Customer Support 52

Customer Support Best practices Chatbots Accountability 52

Vcaretec

AUGUST 12, 2020

The cost of customer support is significantly lower outside of the United States, and with a cultural history of hospitality, the Philippines became a natural spot for an international outsourcing market to develop. But this begs the question, is a Philippino customer support company right for your business?

Customer Support 52

Customer Support outsourcing Call Center Customer Service 52

CSM Magazine

JULY 28, 2021

Reuters Events are excited to announce their next free service & experience webinar: ‘Redefining Customer Support Experiences’ featuring senior leaders from LinkedIn, GoDaddy & Intercom! Speakers include: Laura Messerschmitt, Vice President Customer Care, Sales & Experience, GoDaddy. And many more….

Customer Support 59

Customer Support Agent Empowerment Chatbots Consulting 59

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. Follow this event on Twitter here.

Customer Service 108

Customer Service Contact Center Engineering Education 108

CSM Magazine

AUGUST 15, 2022

Customer support is a vital part of any online business, especially casinos! Here’s all you need to know about casino customer support. Customer support agents are the unsung heroes of the online world. Customer service teams need to give a great first impression of whichever brand they work for.

Customer Support 52

Customer Support Complaint resolution Banking Customer Care 52

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. Basic support resolution is not enough.

Customer Service 49

Customer Service Customer Experience Multichannel Customer Care 49

Inbenta

MARCH 15, 2021

Ticketing software is used to record and track customer support requests. It offers features that enable users to prioritize requests, automate workflow and the assignment of tasks, and monitor the progress of requests as they make their journey through the support procedure. The first are event-based rules.

Customer Support 81

Customer Support Management Chatbots voip 81

Win the Customer

SEPTEMBER 5, 2023

Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate. This word-of-mouth promotion can lead to increased brand visibility and potentially reach new customers.

Customer Service 59

Customer Service Entertainment Feedback Customer centricity 59

CCNG

JUNE 7, 2023

A recent search about how Chat GPT can and will assist in customer service, contact center and customer experience shows many ways ChatGPT can be a potentially valuable tool including: Answering Frequently Asked Questions (FAQs) : Chat GPT can handle repetitive and commonly asked questions by providing instant and accurate responses.

Contact Center 195

Contact Center CCNG APIs Scripts 195

ShepHyken

JANUARY 30, 2023

According to the State of Experience & Service Report, here are the most important customer-centric objectives for 2023: Analyzing and using customer feedback. Improving the quality of customer support experiences. ” “The ultimate goal for every business is to make sure their customers come back.

Healthcare 156

Healthcare Customer centricity Best practices Customer Service 156

JustCall

APRIL 20, 2022

Employing customer service best practices should be the biggest priority for businesses in 2022. Did you know 1 in 3 consumers would consider switching companies after one bad customer service experience? Here are 11 customer service best practices for superior support to turn your team from reps to #SuperReps. .

Best practices 52

Best practices Customer Support voip Coaching 52

TechSee

MARCH 10, 2021

Recently, the focus on remote assistance has been increasing, driven mainly by the rising expectations of customers, the growing complexity of cases, and the emergence of new technologies such as IoT diagnostics, video, AR and computer vision AI. In 2021, remote support has become a standard in customer service and is here to stay.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

CSM Magazine

DECEMBER 13, 2023

In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

aircall

JANUARY 22, 2021

Great problem-solving skills and a little empathy in customer service go a long way toward turning frustrated customers into loyal customers and brand advocates. Customer support representatives expect to get a large number of calls from upset customers. The Role of Empathy in Customer Service.

Customer Support 62

Customer Support Call Center Wait times Best practices 62

ShepHyken

MARCH 31, 2021

I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events. While Get to Know Your Customer Day happens just four times a year, that doesn’t mean you shouldn’t always want to know more about your customers. That’s right! Pretty cool! .

Feedback 381

Feedback Surveys Customer Service Sales 381

JustCall

AUGUST 7, 2023

SMS marketing can increase revenue by 200% during key events like Black Friday and Cyber Money. Events & Invitations Apart from promos and sales, businesses also host virtual and in-person events. Customer Support Consumers would prefer receiving customer support over text to any other medium.

Sales 52

Sales Customer Service Marketing Feedback 52

Nicereply

MARCH 23, 2021

Staying on top of new customer service trends can be exhausting. Having a well-rounded collection of sources can help your team identify new opportunities for improvement and up your customer service game. We’ve got quite a few friends in the customer service world who inspire us. Founder of CoSupport.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

TeleDirect

NOVEMBER 9, 2022

In order to succeed in your public relations goals, your business needs to be on top of its customer service and satisfaction game. Unifying customer service and public relations within your business strategy is critical. This is done through all kinds of outlets, like social media, press, events and community outreach.

Customer Service 62

Customer Service outsourcing Business Process Outsourcing Customer retention 62

CSM Magazine

OCTOBER 18, 2023

The casino industry has always been at the forefront of delivering exceptional customer service. With the proliferation of casino sites on the internet today, the competition has intensified, making customer service a pivotal differentiator.

Customer Service 52

Customer Service Entertainment Airlines Feedback 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Taylor Reach Group

APRIL 25, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

Help Scout

MAY 18, 2021

In the event that there isn’t a live agent — or someone has been waiting a substantial amount of time for a response — chats can be, depending on the tool, converted into email conversations to make sure the message isn’t missed. Help Scout Best live chat tool for complete customer service.

Customer Support 113

Customer Support Chatbots Self service Analytics 113

ProProfs Blog

MAY 6, 2020

What makes managing a remote customer service team so daunting? Celebrating birthdays, office events, and important dates – all these things help you build your team remotely. You and your employees can check customer history, use data for actionable insights, and also offer personalized customer experiences because of it.

Management 162

Management Customer Service Best practices Entertainment 162

ShepHyken

FEBRUARY 10, 2021

Growing up throughout high school and college I performed at parties, corporate events and comedy clubs. It happens between the moment the customer thinks of you and the time they actually buy. Everything that happens leading up to the sale is part of the customer experience. And, that includes customer service.

B2C 316

B2C Entertainment B2B Sales 316