TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry. If you missed the 2022 list, you can check it out here.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Myra Golden Media

OCTOBER 4, 2021

Happy Customer Service Week! I kicked things off over at the official National Customer Service Week online event this morning. Celebrate the heart of service with us tomorrow for Day 2. . I talked about how employee appreciation leads to happiness, and happiness gives you so many benefits.

Customer Service 156

Customer Service Customer Experience 156

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. Plus, we gathered two examples from brands that are creating stellar customer experiences at scale. Plus, we gathered two examples from brands that are creating stellar customer experiences at scale.

Customer Service 162

Customer Service Average Handle Time Contact Center Metrics 162

TechSee

JUNE 29, 2023

AI is rapidly becoming a critical tool in customer service. AI will streamline, augment and, in many cases, automate the customer experience and improve customer satisfaction. Getting there will require a broader perspective on service. Deploying this AI will require more than simply upgrading a chatbot.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 362

Customer Service Entertainment Customer Experience Marketing 362

ShepHyken

FEBRUARY 22, 2021

Each week I read a number of customer service and customer experience articles from various resources. Carole McCluskey: Create Memories That Count by SMG Events. Enjoy this article that focuses on creating positive memories for your customers. How to Win Over your eCommerce Customers’ Loyalty?

Customer Service 350

Customer Service Customer centricity Construction Customer Experience 350

ShepHyken

MAY 22, 2023

.” About: Mario Matulich is the President and Managing Director of Customer Management Practice , a leader in market research, events, and customer-centricity. Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

Customer Service 156

Customer Service Self service Customer centricity Contact Center 156

Anexa BPO

DECEMBER 3, 2022

As the world becomes increasingly digital, the way that businesses interact with their customers is also changing. One of the key takeaways from the event was the importance of using technology to create personalized, seamless experiences for customers.

Customer Service 40

Customer Service outsourcing Best practices Chatbots 40

CSM Magazine

AUGUST 19, 2021

Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. This is an unmissable opportunity to unlock a glimpse into the future of the service experience!

Chief Customer Officer 40

Chief Customer Officer Customer Service Benchmark Banking 40

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. However, with the onset of the COVID pandemic, various aspects of customer service and experience drastically changed. Some of the most significant CS events have been held in the year 2022 so far.

SaaS 52

SaaS Education Metrics Marketing 52

ShepHyken

SEPTEMBER 20, 2017

National Customer Service Week is coming up the first week in October. This is a time to appreciate employees for doing a great job taking care of customers. Everything from an employee appreciation event, like a lunch or dinner, to fun games that are about team building and comradery. What makes good customer service?”

Customer Service 268

Customer Service Feedback Management 268

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. It’s no secret that workforce management (WFM) is at the core of effective business operations. And at our WFM Community Day we talked about both,” Paul McCluskey concluded.

Management 52

Management Entertainment Consulting Consulting 52

ShepHyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers.

Customer Service 162

Customer Service Customer retention Morale Advertising 162

Anexa BPO

JULY 7, 2022

Until the pandemic, the event industry has long been seen as providing opportunities to re-invigorate economic growth and optimize local assets. Large-scale events have played a role in leveraging long-term regional infrastructure investments, boosting tourism and trade, creating jobs, and promoting development.

outsourcing 52

outsourcing Entertainment Technical Support Education 52

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. “Her unparalleled expertise and unique perspective will provide our attendees with great insight into how AI will shape the future of customer engagement.

Education 52

Education CRM Technology Analytics 52

CSM Magazine

DECEMBER 7, 2023

Ever wondered how the high-stakes, high-speed world of horse racing manages its customer service game? It is an event, a fashion runway, a business gathering, a cocktail party, an adrenaline rush, and a betting extravaganza. Every part of a horse race requires customer service.

Customer Service 52

Customer Service Customer Care Personalization Sales 52

VirtualPBX

MARCH 3, 2023

Here at VirtualPBX, we understand the importance of customer service automation for businesses. Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. Let’s take a closer look into how she did this.

Customer Service 98

Customer Service Call flow voip CRM 98

ShepHyken

SEPTEMBER 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. My Comment: Every wonder what customer service and customer experience conferences to attend. Will they be eliminated?

Customer Service 213

Customer Service Customer Experience Customer Support Surveys 213

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? Whatever anyone says, attending live events is essential if you want to keep up and keep involved with the industry around. This year, we’ve published our full selection of customer service conferences and contact center summits in North America.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

aircall

SEPTEMBER 18, 2018

It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020. 67% of Customers Prefer Self-Service to Speaking With Reps. The post Where Will Humans Fit in the Future of Customer Service?

Customer Service 66

Customer Service Self service Call Center Customer Support 66

ShepHyken

DECEMBER 21, 2016

I bring up the holidays as an example when many companies ramp up their customer service. Last year Walmart recognized a big “friction point” with customers was waiting in long lines to check out, so they made a public statement that they would staff all checkout lanes to help make the wait shorter. Follow on Twitter: @Hyken.

Customer Service 252

Customer Service Wait times Sales Customer Support 252

ShepHyken

OCTOBER 29, 2018

Each week I read a number of customer service and customer experience articles from various resources. 4 Major Customer Service Faux Pas by Holger Reisinger . Business 2 Community) When someone reaches out to your customer service team, more often than not, they’re experiencing some sort of issue.

Customer Service 261

Customer Service Customer Experience 261

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. If you want to attract more customers, you also need to have the resources to sustain the growth.

Personalization 52

Personalization Management Customer Service Customer Experience 52

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ShepHyken

FEBRUARY 2, 2018

This week we feature an article by Misa Chien who shares great lessons we can learn from the Southwest Airlines customer culture. This also reminds us that customer service doesn’t just happen on the front line. But would customer service ever make the highlight reel of such an event?

Airlines 213

Airlines Customer Service Surveys Feedback 213

ShepHyken

OCTOBER 19, 2018

The adoption of artificial intelligence and machine learning presents the opportunity to enhance the customer experience while maintaining an authentic and meaningful connection with those who matter most: people.”. Cameron Halcomb • Customer Experience Consultant, Emarsys • @cam_hassler • LinkedIn. appeared first on Shep Hyken.

Customer Service 277

Customer Service Automotive Chatbots Airlines 277

CSM Magazine

JUNE 1, 2023

Mike Myer, CEO of Quiq, explores the impact of ChatGPT on the world of customer service. One of the first areas recent AI advances will impact greatly is customer service and support – the exchange of information between companies and their customers.

Customer Service 105

Customer Service Chatbots Surveys Technology 105

Contact Center Pipeline

OCTOBER 5, 2020

Throughout it all, frontline customer service staff across industries have stepped up to help companies and brands maintain a positive, reassuring presence for their customers. Admittedly, at this point, company leaders, employees and customers are feeling the strain associated with a prolonged […].

Customer Service 194

Customer Service Employee engagement Contact Center Call Center 194

Eptica

OCTOBER 8, 2021

Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. Author: Pauline Ashenden - Demand Generation Manager From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

Contact Center Pipeline

OCTOBER 7, 2020

In our second post on Customer Service Week 2020, Sitel Group’s Olivier Camino and Sweetwater’s Jeff Ostermann provide insights into their companies’ employee experience cultures and highlight CSW activities to engage and support their teams.

Customer Service 191

Customer Service Employee engagement Contact Center Call Center 191

ShepHyken

OCTOBER 12, 2020

Each week I read a number of customer service and customer experience articles from various resources. Radical Empathy And Other Ways To Rethink Your Customer Experience by Bridget Brennan. My Comment: Let’s start this week’s Top Five with one of the hottest topics in customer service and experience, and that’s empathy.

Customer Service 196

Customer Service Airlines Customer Experience Marketing 196

CSM Magazine

DECEMBER 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event. “To attract both to speak at our flagship event is testament to the reputation of Disrupt in the digital transformation space.

Entertainment 52

Entertainment Consulting Consulting Technology 52

Playvox

JUNE 24, 2020

COVID-19 has presented many challenges for the customer service and customer experience industries. But does this mean the end of all CS and CX events? Not exactly.

Personalization 73

Personalization Customer Experience Customer Service 73

CX Global Media

JUNE 25, 2018

We want to keep this a little on the QT, in that what would be better than to bring that agent together with that person they served and unite them at our event CX19. Bruce Eidsvik: We want to surprise the agent and the customer, so I think we’re still good there. It’s time you share those amazing examples of heroic customer service.

Customer Service 209

Customer Service Coaching Call Center Contact Center 209

Concentrix

OCTOBER 9, 2020

Concentrix won in the category of Crisis Strategy and Management at the North America Customer Centricity Conference and Awards. This online event, held in conjunction with Arcet Global, celebrates the most customer-centric organizations across North America. Our security solutions for work-at-home agents won recognition in.

Customer Service 115

Customer Service At home agents Customer centricity Management 115

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Have you been focusing on social media service lately? Why Messaging Is So Promising For Customer Service.

Customer Service 315

Customer Service B2C Airlines Management 315