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Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

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Guest Post: The Art of Making Your Customer Happy Through Listening Carefully

ShepHyken

But, at the same time, we can’t deny the fact that poor customer service is the second biggest reason companies lose their customers. In this post, I have shed light on the art of making customers happy through careful listening. What are the immediate impacts of listening to your customers carefully?

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In the Subscription Industry’s Battle for Customer Retention, Your Call Center Could Be Your Most Powerful Secret Weapon

Skybridge

Customer retention challenges are growing across every industry. In a recent Brightback study of subscription industry leaders, there were several key findings that reflected a growing, industry-wide urgency when it comes to customer retention. Is your inbound customer care team ready to turn cancellations into save?

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Measuring Customer Loyalty Through Data

Vcaretec

In our current digital era, where most barriers to entry have crumbled, and where many products and services are being commoditized, customer care and customer service represent a huge opportunity to differentiate for industry leaders. Get in touch with a Vcare Customer Care Expert today to discuss your customer service goals.

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4 Customer Retention Strategies To Help Online Businesses Boost Loyalty

Kayako

What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. That’s why customer retention is so vital for businesses of every stripe. Stand Behind a Social Mission.

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Top 5 Customer Service & CX Articles for Week of January 29, 2024

ShepHyken

These companies “achieve 37% more effective new logo acquisition, 23% more effective account penetration, 22% more effective customer retention, and 13% higher earnings before interest, taxes, depreciation, and amortization (EBITDA) margins.” Consider these results from companies in the top quartile of the CX index. CX doesn’t cost.

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Telecoms in Mumbai: What It Teaches Us about India and CX

Beyond Philosophy

In other words, the Customer Experience matters here more than it did even a couple of years ago. A new global survey released by Amdocs last month reported a trend in the region where consumers demanded more control and personalization in their Customer Experiences with their Telecom provider. Are you ready?

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