Beyond Philosophy

FEBRUARY 10, 2020

Examples could be Apple moving from equipment and into entertainment, or Dyson moving from vacuums into fans. They enlisted our global Customer Experience consultancy to improve their Net Promoter Scoreâ (NPS)* by 40 points over 30 months, which led to a 10 percent rise in shipping volumes. Follow Colin Shaw on Twitter @ColinShaw_CX.

Consulting 431

Consulting Consulting Entertainment Telecommunications 431

Beyond Philosophy

JANUARY 18, 2016

According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. And then the stories go viral or become the subject of well-produced and highly entertaining country song on YouTube. He was roused, where it appeared he would get to work.

Airlines 274

Airlines Entertainment Banking Consulting 274

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. Maru’s Entertainment and Technology team will continue to frequently track the direction of the industry in the U.S.

Marketing 75

Marketing Entertainment Multichannel Consulting 75

Beyond Philosophy

JULY 31, 2017

Branding agencies and consultants are embracing the notion that storytelling creates an authentic connection with your customers. As a customer experience consultant, I think this is good. But stories aren’t just useful tools for entertainment and customer engagement. Telling Stories to Get a Point Across.

Entertainment 314

Entertainment Coaching Consulting Consulting 314

ShepHyken

OCTOBER 31, 2017

With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting.

Entertainment 261

Entertainment Construction Consulting Consulting 261

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. To add value to your services, consult a metaverse developer to determine how useful the technology can be to your business.

Technology 59

Technology Real estate Entertainment Consulting 59

Beyond Philosophy

JUNE 15, 2016

Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. As a customer experience consultant, I see customer experience at the heart of all of these virtual reality efforts.

Entertainment 283

Entertainment Consulting Consulting Customer Experience 283

Beyond Philosophy

FEBRUARY 6, 2020

Moreover, these games are usually fun, so much so that sometimes the entertainment industry makes them into a game show. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. The participants play, typically competing for a payout.

Marketing 406

Marketing Entertainment Consulting Consulting 406

Beyond Philosophy

AUGUST 8, 2016

As Customer Experience Consultants, we hear our clients worry about how much their Customer Experience program improvements will cost. By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. This example is about the “how.”

Entertainment 264

Entertainment Airlines Consulting Consulting 264

Outsource Consultants

MARCH 9, 2023

To ease these concerns, Outsource Consultants has compiled a list of ways to add excitement to returning to the office. Offer Entertainment and Recreation The reality of the working world today doesn’t have to consist of sitting in traffic, then in an office filled with white noise, followed by another bout with traffic on the journey home.

Morale 128

Morale outsourcing Call Center Entertainment 128

inmoment

SEPTEMBER 19, 2019

InMoment’s customizable guest experience platform and inveterate consultants make it an ideal place to start for any company considering future-proofing. . Even the most CX-savvy companies may find it challenging to isolate their brand’s signal from the noise and balance short-term fixes with long-term improvements.

Entertainment 40

Entertainment Surveys CRM Feedback 40

Beyond Philosophy

JUNE 25, 2020

You can have a brilliant, entertaining ad that’s concise and emotional for a product, but if people don’t remember it when they are making a buying decision, it failed. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Management 473

Management Entertainment Consulting Consulting 473

Beyond Philosophy

DECEMBER 15, 2022

It needs to have an element of entertainment or engagement that serves those relationship needs between people. The post appeared first on CX Consulting. It’s about my goal for my relationship with the person. Therefore, it’s not enough even to have a fantastic #customerexperience if we want something to go viral.

Entertainment 195

Entertainment Airlines Advertising Technology 195

Beyond Philosophy

SEPTEMBER 24, 2020

I have a couple of Echo Dots in the house, shop on the site and the pantry, use their entertainment options, etc. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. appeared first on CX Consulting. Is This the Next Wave of Change?

Entertainment 349

Entertainment Consulting Consulting Finance 349

Beyond Philosophy

MARCH 22, 2017

Does anyone else find it entertaining that in China they order American Take Out? Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Delivering the Goods. Delivery is key for McDonald’s food in other part of the world, mostly Asian countries.

Entertainment 319

Entertainment Consulting Consulting Customer Experience 319

Beyond Philosophy

DECEMBER 25, 2017

Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Understanding the Anatomy of an Interaction could be the key. Sign up here.

Advertising 298

Advertising Entertainment Customer emotions Customer Experience 298

Vcaretec

JUNE 6, 2022

We were prepared for the holiday surge in customer support tickets and traffic thanks to the Vcare team” Billy May -- Hastings Entertainment From The Care Industry. One of our Customer Care Specialists will connect with you for a free consultation on how you can deliver a great customer experience more efficiently.

Multichannel 89

Multichannel Entertainment Customer Care Call Center 89

Beyond Philosophy

APRIL 25, 2019

Furthermore, the examples Hedgecock has seen are funny and entertaining. In our global Customer Experience Consultancy, we’ve been talking to lawyers about this for a client. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Technology 296

Technology Entertainment Consulting Consulting 296

Beyond Philosophy

JANUARY 10, 2019

Let’s say one of the categories in your mental accounting is entertainment and that you have already spent all your money in this category by the 17 th of the month. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Accountability 318

Accountability Customer Experience Entertainment Benchmark 318

CSM Magazine

SEPTEMBER 11, 2023

Scott Doherty, WFM Consultant at Sabio, elaborated on this, stating: “Every operation and every organisation is different — what works for one business won’t necessarily work for another.” Sabio’s WFM specialist team were completed by Paul McCluskey and Gabe Mitri, both also highly experienced WFM Consultants at Sabio.

Management 52

Management Entertainment Consulting Consulting 52

Natalie Petouhof

AUGUST 31, 2022

Natalie is a Senior Customer Experience Strategist and Business Consultant at Genesys®.

Entertainment 52

Entertainment Engineering Consulting Consulting 52

Beyond Philosophy

SEPTEMBER 26, 2019

Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s leading Customer experience consultancy & training organizations. appeared first on Customer Experience Consulting.

Entertainment 277

Entertainment Sales Consulting Consulting 277

Call Center Weekly

NOVEMBER 13, 2017

In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. I have led or consulted contact centers of various sizes across numerous industries. These "projects" have become quite successful over the years. And that is what engagement all about.

Entertainment 159

Entertainment Feedback Government Contact Center 159

CSM Magazine

DECEMBER 7, 2022

Self-proclaimed ‘data detective and geek storyteller’, Tim Harford OBE, will entertain delegates at Disrupt in London in February. Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event.

Entertainment 52

Entertainment Consulting Consulting Technology 52

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. Data collected from the programs can offer competitive opportunities.

Airlines 211

Airlines Entertainment Consulting Consulting 211

CSM Magazine

MAY 5, 2023

Theater and Film Studies A degree in Theater and Film Studies would be an excellent choice for individuals passionate about writing in the arts and entertainment industries. Upon graduation, you can explore various career paths in the entertainment industry, including acting, writing, directing, and film editing.

Advertising 52

Advertising Entertainment Education Marketing 52

Outsource Consultants

FEBRUARY 7, 2020

Management Team Buyouts are wonderful instruments but add a layer of risk to both sides that must be understood before entertaining them. If you’re thinking about selling your call center, Outsource Consultants can help! Most sales will have a combination of at least two, and as many as three types of renumeration for the seller.

Real estate 76

Real estate Call Center Entertainment outsourcing 76

Beyond Philosophy

DECEMBER 18, 2021

We seek out stories because they entertain us. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. The post Is Father Christmas Real; Why Storytelling is so Incredibly Important appeared first on CX Consulting. Key Ideas to Improve your Customer Experience.

Entertainment 39

Entertainment Consulting Consulting Surveys 39

Outsource Consultants

DECEMBER 9, 2019

Do they want more of a cash structure or would they entertain stock, earn-outs, or seller notes? If you’re thinking about selling your call center, Outsource Consultants can help! , it’s first important to understand the owner’s exit goals. Why are they selling? Where do they want the business to land?

Call Center 76

Call Center Entertainment outsourcing Consulting 76

DMG Consulting

MARCH 18, 2020

Work-at-home (WAH) has been a topic entertained by the contact center world for the past 15 years. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. Learn more at www.dmgconsult.com.

Contact Center 100

Contact Center Management Government Transportation 100

DMG Consulting

JANUARY 29, 2021

Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics.

Contact Center 62

Contact Center Interactive Voice Response Self service Analytics 62

CSM Magazine

JULY 8, 2022

In the entertainment industry, Walt Disney maintains an edge with its experience and innovations. Always consult with a qualified financial professional before making financial decisions or investments. Here are some of the top stocks we have picked out for you. Walt Disney (DIS). Disclaimer.

Wireless 59

Wireless Advertising Entertainment Revenue potential 59

Outsource Consultants

AUGUST 23, 2021

Or has an entertaining Twitter account. If you want to learn how Outsource Consultants can be your secret weapon in the draft room, get started by requesting your free call center cost proposal. Your search is inevitably limited in some ways, and you may not even know it. The Anything-But-Football-Stats Drafter.

outsourcing 104

outsourcing Call Center Entertainment Accountability 104

DMG Consulting

SEPTEMBER 13, 2021

This is the case in companies in a variety of industries, including financial services, healthcare, insurance, telecom, retail, travel, entertainment, and many others. The post The Business Case for Making Contact Center Applications Standard Employee Productivity Tools appeared first on DMG Consulting.

Contact Center 48

Contact Center Entertainment Employee engagement Enterprise 48

Outsource Consultants

MARCH 16, 2020

Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. As confirmed cases and quarantines grow in number, nearly every aspect of global business is feeling the effects. Let us know if we can help.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

CSM Magazine

OCTOBER 14, 2021

This pattern is happening across numerous sectors, including entertainment, membership operators, charities, higher and further education plus professional services. Since then, it has undergone a radical overhaul – in consultation with clients – to deliver a more flexible, responsive, and personalised solution.

Entertainment 52

Entertainment outsourcing Education Consulting 52

Quadient

JANUARY 21, 2022

Personalized videos do the heavy lifting by providing customers with information that is lighter and more entertaining. In fact, the IndiVideo platform typically sees an increase of 40% or more in conversion as compared to text-based communications. . Product Marketing Manager, Quadient.

Customer Experience 52

Customer Experience Journey mapping Entertainment Customer centricity 52