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Is This The Future? Great Practical Examples of the Beginning of the Metaverse

Beyond Philosophy

We think it is the future of Customer Experiences. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR. Dobrev takes us through the ways Coca-Cola has been using these technologies in their customer strategy to great success. Key Ideas to Improve your Customer Experience.

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How Does Mental Accounting Influence Customer Experience

Beyond Philosophy

The answer is found in the concept of mental accounting, and it might have significant implications for your Customer Experience. We discussed how our mental accounting affects our behavior as customers in our recent podcast. So, what does all this have to do with your Customer Experience?

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Wow! It’s been an interesting year! This is what we have learned…

Beyond Philosophy

and founder of TRAP LAB , a few months ago, there is sure to be something for everyone—or at least some thing to entertain you. Key Ideas to Improve your Customer Experience. 11:24 Colin shares what the revolving door on 10 Downing Street experience this year in the UK reminded him about business and philosophy.

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Why Customers Make Strange Decisions

Beyond Philosophy

In both situations, you are going to spend more money than you thought you were going to for entertainment. So, when you lose the ticket, you have drained what you allotted mentally for your entertainment budget that evening, so you are unwilling to spend another $20 (it isn’t in the budget, after all!). In both cases, you are out $20.

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Meeting Customers Unmet Needs, The New Imperative for 2020

Beyond Philosophy

We also discussed how your Customer Experience plays into the mix to help you facilitate customer-driven growth. . Business Growth has always been at the heart of the Customer Experience movement. New Sales Growth includes expanding your offerings to capture a new type of customer.

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Why Nostalgia is Not Just a Thing of the Past But the Present

Beyond Philosophy

So, the question I pose today is, what part of your customers’ past would they want to relive? . For example, at our global Customer Experience consultancy, we take clients on study tours. These tours are a behind-the-scenes look at organizations that we admire for their outstanding Customer Experiences.

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How to Manage Company Politics

Beyond Philosophy

There was a phrase that used to entertain me along these lines that said, “When somebody pats you on the back, they are looking for the place to stick the knife.” ” However, company politics are worth managing because it can help you move your Customer Experience program forward. ” He is correct.