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Is This The Future? Great Practical Examples of the Beginning of the Metaverse

Beyond Philosophy

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Complete this short survey. Great Practical Examples of the Beginning of the Metaverse appeared first on CX Consulting.

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Wow! It’s been an interesting year! This is what we have learned…

Beyond Philosophy

and founder of TRAP LAB , a few months ago, there is sure to be something for everyone—or at least some thing to entertain you. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Complete this short survey. Key Ideas to Improve your Customer Experience.

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Employees are ‘Less Engaged’ says New European Survey

CSM Magazine

The latest results of the Net Happiness Score survey of the MSPA (Mystery Shopping Providers Association) Europe of 43,775 stores show a decline in the quality of employee engagement, with an average score of 31%, compared to 34% last quarter. The good news is that some UK businesses are taking action and bucking the trend.

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5 Things You Can’t Forget about CX During the Vacation Season

Beyond Philosophy

As Customer Experience Consultants, we hear our clients worry about how much their Customer Experience program improvements will cost. By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. This example is about the “how.”

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100+ Customer Experience Stats to Prepare for 2023

CCNG

Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Forrester, 2016) The average email survey response rate is 24%. Fluid Survey, 2014) 75% of people complete surveys on their mobile.

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How Hospitality and Entertainment Brands Can Future-Proof the Guest Experience

inmoment

Unfortunately, typical survey approaches cannot capture the emotion that makes these experiences memorable. In my experience, providing surveys with open-ended questions, reading comments and analyzing the common themes therein are an effective means of identifying today’s drawbacks and successes.

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Are you Lovin’ or Hating McDonald’s New CX?

Beyond Philosophy

Does anyone else find it entertaining that in China they order American Take Out? When McDonald’s surveyed their major markets, they found that nearly 75% of the population of these areas lives within three miles of a location. Last year, China’s delivery business grew by 30%. Astonishing BIG Gains from Little Changes!