Outsource Consultants
MARCH 9, 2023
With this in mind, a growing number of clients are requesting in-office agents as part of their outsourcing deals. To accommodate the needs of their clients, outsource call centers have no choice but to initiate return-to-office procedures and reduce work-from-home flexibility for their agents.
Quality Contact Solutions
APRIL 26, 2024
Recently, the practice of “scambaiting” has garnered attention, not only as a form of entertainment but also as a unique frontline defense against fraudulent activities that plague call centers and their customers.
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CSM Magazine
SEPTEMBER 27, 2023
With the proper budget, businesses can outsource metaverse development services and start benefiting from it. Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more.
Outsource Consultants
AUGUST 23, 2021
Let’s review some popular draft strategies and – to stay on message – how they relate to your outsource call center search: The Intensely-Researched Drafter. This is, of course, a smart strategy for selecting an outsource call center partner. Or has an entertaining Twitter account. Or a great team mascot.
Outsource Consultants
DECEMBER 9, 2019
Lower technological hurdles, far reduced cost of telephony and long distance, and a business environment favorable to outsourcing have lifted the barriers to entry on the marketplace, increasing demand for acquisitions, roll-ups, and consolidations. . If you’re thinking about selling your call center, Outsource Consultants can help!
Outsource Consultants
APRIL 11, 2018
The big goal should be to reduce hold times, but while hold times are still a reality it’s important to mix up the music and make it more entertaining and pleasing to the ear. Need an outsource call center? We can help! The post Little Things Go a Long Way in Customer Service appeared first on.
Outsource Consultants
MARCH 16, 2020
Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. Outsource call centers that have been running an at-home model for years aren’t scrambling to prepare themselves for a workplace exodus, they’re already doing it successfully.
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