Beyond Philosophy
JULY 31, 2017
Branding agencies and consultants are embracing the notion that storytelling creates an authentic connection with your customers. As a customer experience consultant, I think this is good. Disney has built its entire brand on engaging its customers through stories. How Storytelling Creates Engaged Employees.
Beyond Philosophy
AUGUST 8, 2016
As Customer Experience Consultants, we hear our clients worry about how much their Customer Experience program improvements will cost. By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. Happy employees make happy vacationers.
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Call Center Weekly
NOVEMBER 13, 2017
In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. Provide meaningful feedback One of the best ways to keep employees engaged is through feedback. And that is what engagement all about. These "projects" have become quite successful over the years.
DMG Consulting
SEPTEMBER 13, 2021
A surprisingly high percentage of employees who do not work in a contact center or customer service, sales, or marketing department dedicate more than 40 percent of their time to helping customers. The post The Business Case for Making Contact Center Applications Standard Employee Productivity Tools appeared first on DMG Consulting.
CSM Magazine
DECEMBER 8, 2016
The latest results of the Net Happiness Score survey of the MSPA (Mystery Shopping Providers Association) Europe of 43,775 stores show a decline in the quality of employee engagement, with an average score of 31%, compared to 34% last quarter.
Russel Lolacher
JANUARY 23, 2022
We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. So he’s the host of his own podcast called the social strategy, podcast, consultants, Speaker all around adorable guy, and you should check out his, you know, bow ties. It’s a good book, if I hit that.
Natalie Petouhof
MARCH 29, 2017
As podcasts grow in popularity, they represent untapped opportunity to market to new audiences who are looking for business advice, insights and non-traditional entertainment. But, unlike employees who physically work in the office, virtual employers tend to miss out on the social aspects that a traditional workplace affords.
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