JustCall

NOVEMBER 25, 2022

Sales calls are recorded, transcribed, and analyzed using conversation intelligence (CI) software. CI software can scan sales conversations to find keywords and conversational topics, allowing users to instantly jump to particular spots in the recordings of sales calls and further examine insightful data. G2 Reviews: 4.5

Real estate 52

Real estate CRM Coaching Contact Center 52

NobelBiz

APRIL 3, 2023

Mike McGuire (Senior Contact Center Software Consultant @ NobelBiz) Key Takeaways: What Is Call Center Management? Some industries, such as healthcare and finance, have strict regulatory requirements that call centers must adhere to. Also, investing time into coaching and training can help monitor call center quality effectively.

Quality management 52

Quality management Call Center Management Calibration 52

Hello Customer

APRIL 9, 2020

It’s all kinds of service delivery in banks, insurance, coaching, consultancy, HR, Organisations in all industries went remote overnight. As an example, let’s look at a retail company of which online sales went up with 30 to 40% (yes, we have portfolio companies that are experiencing this!). However, this can be overwhelming.

Best practices 98

Best practices Customer Experience Feedback Morale 98

Quality Contact Solutions

DECEMBER 16, 2020

You have to break it up, build in some engagement, and consultative questions when appropriate. ” It’s important to note that engagement and consultative based questions in your script don’t mean you have to sacrifice structure. Call to Action. Things get weird and a little awkward.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Balto

JUNE 23, 2022

This presents pain points for managers and agents alike as companies have to pay for enforcement tools, perform ongoing training, and coach agents on a tool that may not lend itself to optimal results in terms of agent satisfaction and retention. This means that managers are spending more time preparing for less effective coaching sessions.

Scripts 52

Scripts Coaching Contact Center Surveys 52

Verint

MARCH 6, 2018

Attendees also will see automated QM “in action” and learn about the benefits it delivers—including how organizations are gaining better data to drive better coaching and performance. This session will focus on cutting-edge conversational technology to reach, engage and support patients in their healthcare management experiences.

Quality management 35

Quality management Coaching Self service Enterprise 35

Call Experts

NOVEMBER 20, 2018

Make the best of every opportunity to learn, and create clear goals for sales, lead generation, conversion rate, customer support, internal operations, and organic growth. A failure is a lesson or opportunity to coach something new. Benefits of a Call Center: Healthcare and Medical Practice. Reprogram the mind.

outsourcing 53

outsourcing Call Center Answering services Benchmark 53

Call Experts

DECEMBER 28, 2018

Continued education training, mentoring and coaching programs also help your team feel more respected and supported. They will work with more enthusiasm and a positive attitude, driving more sales to your business. . Benefits of a Call Center: Healthcare and Medical Practice. Establish a Voice for Your Employees .

outsourcing 56

outsourcing Call Center Answering services Employee engagement 56

Quality Contact Solutions

DECEMBER 16, 2020

You have to break it up, build in some engagement, and consultative questions when appropriate. ” It’s important to note that engagement and consultative based questions in your script don’t mean you have to sacrifice structure. Call to Action. Things get weird and a little awkward.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

SmartKarrot

DECEMBER 12, 2023

To delve deeper into the nuances of the Customer Success Career Path to Leadership, we bring you a compelling conversation between two industry experts, Bhumika Arora, Founder and Consulting Coach at Ruffday Coaching Services, and Rohan Sheth, Director of Growth at SmartKarrot Inc.

Chief Customer Officer 10

Chief Customer Officer Coaching Customer retention Consulting 10

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% billion, and sales process recommendation and automation, which attracted $2.7 For example, an angry customer might be routed to the customer retention team, and a happy, satisfied customer might be routed to the sales team to be pitched a new product or service.

Technology 122

Technology Customer Service Gamification Contact Center 122

COPC

MARCH 23, 2020

Beyond the obvious health issues and the impact on our global healthcare systems, this crisis has brought about an unprecedented challenge for the contact centre and BPO industry, with potentially millions of office-based employees needing to transition to a Work-At-Home environment. Cyndy Edwards, one of COPC Inc.’s

At home agents 52

At home agents Consulting Consulting Government 52

SmartKarrot

OCTOBER 10, 2022

Assist in the on-going technical and sales education and development of the broader team. Onboard new accounts, understand the customer’s objectives, consult and educate customers about the most relevant solutions to ensure that their goals are achieved. Collate relevant information and materials and complete operational checklists.

Education 19

Education Healthcare Accountability Coaching 19

DMG Consulting

APRIL 16, 2019

Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. THE NEXT ACT.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

C Space

MAY 28, 2020

Meanwhile, French company DocCity has raised over 15 million euros to develop new generation medical consultation surgeries. Healthcare real estate will have to reinvent itself to meet new demands, in a very sensitive health context,” said president Xavier Boutin. The first opening is planned for the end of 2020, in Narbonne.

Real estate 52

Real estate Advertising Transportation Government 52

CSM Practice

DECEMBER 29, 2020

I’m Diane Diane Hanson, management consultant, and with me is Christine Salvo, therapist, certified mediator, and certified hypnotherapist. Do you have a sales deal that stuck that we can introduce you to someone? Diane Hansen: (00:28) This is business therapy. Is there anything else that we can do to help?

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Stratifyd

FEBRUARY 20, 2019

We are seeking a results-driven sales professional with a passion for establishing new customer relationships and fostering existing client relations. As a Regional Sales Manager with Stratifyd, Inc. In this role, you will develop and implement sales strategies to achieve growth objectives in the assigned territory.

Sales 40

Sales Management Healthcare Consulting 40

Stafford Communications

JULY 16, 2020

How is recruiting, training, and coaching handled? It may be via Zoom but engagement with the actual team you would work with may be a better basis for a decision and healthy relationship than one strictly with sales and senior leadership. Consulting & Compliance. Healthcare. Healthcare Providers. Electronics.

Healthcare 92

Healthcare Contact Center Customer Care Coaching 92

360Connext

AUGUST 14, 2017

This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Tell Me More. Get in Touch! Your Name *.

Real estate 77

Real estate Construction Automotive Coaching 77

Netomi

FEBRUARY 28, 2022

A world-renowned expert in customer retention, upsells, cross-sells, and customer value strategies and methodologies, Irit is the Chief Customer Officer and CEO of CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy. Kristi Faltorusso – VP of Customer Success, ClientSuccess.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64