Video-Enable Your Contact Center to Enhance CX (Blog #2)
Enghouse Interactive
JANUARY 27, 2021
Trends and Realities of Successful Organizations (Blog Series). Video outperforms all other communications methods when agents and customers need to quickly resolve an issue. This blog will provide some insight into the benefits that can be extracted from video along with how. Blog #2 of 4: It’s NOT just another channel.
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