Beyond Philosophy

JUNE 23, 2015

.; and, while some carriers are taking precautions to protect their customers from text message advertising, so far neither the direct marketing industry nor the federal government has been able to control this form of spam. As one site marketing executive said: “This is a great, low-cost way for us to acquire new names.

Marketing 246

Marketing Wireless Advertising Revenue potential 246

Beyond Philosophy

MARCH 7, 2016

A recent blog cites Old Spice as an example of a big brand that uses humor effectively, in its “The Man Your Man Could Smell Like” ad campaign. Embedd this video in blog. The video quickly went viral. If you enjoyed this blog you might also enjoy reading: Using Humor in Business – Some practical advice. Doing Humor Right.

Advertising 278

Advertising Consulting Consulting Customer emotions 278

Beyond Philosophy

APRIL 13, 2023

FOMO, or fear of missing out, is a powerful marketing tool. In addition to being the subject of several research projects in psychology, it’s also a powerful marketing tool—if you know how to leverage it. You don’t want to miss the next trend or viral meme. The post FOMO is a Powerful Marketing Tool.

Marketing 195

Marketing Accountability Education Management 195

CX Accelerator

APRIL 1, 2022

What if the customer posts the information I give them on social media and it goes viral? In the case of mass communication like a marketing message or a letter from someone in the C-suite, the person signing that message should also be available to connect individually with customers. Back to CX Accelerator Blog Home.

Government 266

Government Contact Center Personalization Customer Service 266

Influitive

APRIL 6, 2018

You’ve probably heard it declared that “customer service is the new marketing” on several prolific business blogs. In an age where bad experiences can easily go viral on social media, it’s a pretty accurate sentiment.

Marketing 86

Marketing Customer Service B2B Customer Experience 86

JivoChat

AUGUST 22, 2023

Content strategy, when done right, maximizes Internet marketing and leads to successful online brand development, which can mean more sales and more revenue One of the main reasons online brands delve into creating their content is to increase organic search results and generate more site traffic of a highly qualified nature.

Marketing 75

Marketing Management Engineering Sales 75

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. Since they first emerged in the late 1990s, video platforms dramatically transformed the marketing landscape.

Enterprise 52

Enterprise Analytics Marketing Sales 52

Win the Customer

SEPTEMBER 5, 2023

In this blog post, we’ll explore why social media customer service is so important and why businesses should prioritize it. Reach and Virality : When customers have positive experiences with social media customer service, they may share these experiences with their followers.

Customer Service 59

Customer Service Entertainment Feedback Customer centricity 59

AskNicely

AUGUST 27, 2018

Growing Your Business Needs to be More Than “Going Viral”. We have to go viral” seems to be the battle cry. But the truth is growth is more than a viral campaign. Growth is more than a viral campaign. Growth is more than a viral campaign. CEOs, COOs and CMOs are all looking for ways to grow their business. “We

Customer advocacy 60

Customer advocacy SaaS Engineering Feedback 60

TeleDirect

OCTOBER 23, 2023

They follow up with targeted messages, make appointments, convert new leads, close deals and provide market research. Let’s say you hit the jackpot, and a product went viral overnight. At TeleDirect, we may even know you’ve gone viral before you do. Eventually, as your business expands, so will your needs.

outsourcing 62

outsourcing Customer Support Call Center Customer Service 62

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. The father of the child who left Joshie behind shared their experience in a blog post. Since then, the story has been retold and shared by many others and has gone “viral.”. Social Proof.

Marketing 219

Marketing Customer Service Airlines Self service 219

JivoChat

APRIL 23, 2023

It’s often used frivolously, but there’s plenty of great marketing being done there (plus some frivolousness can work wonders in marketing). That’s not quite at Facebook levels, but it’s astonishing given the form of the content, and it reflects the platform quickly becoming a hotbed for viral content and cultural exchange.

Advertising 75

Advertising Marketing Analytics Metrics 75

Global Response

OCTOBER 2, 2023

Consider just some of the factors that make this challenging: Things move quickly on the internet, and virality—for better or for worse—can be achieved literally overnight. This sentiment analysis can not only quickly draw out common phrases or themes, but it can also provide assistance in marketing and communicating to customers.

Call Center 62

Call Center Management Airlines outsourcing 62

Go Hire- ContactCenter

MAY 14, 2024

Jess runs the popular HR blog, Workology, which she started in 2007. Her blog reaches about a million people monthly. She highlights TikTok as an underutilized yet powerful tool for recruitment marketing and great recruitment video. For more insights and examples, follow Jess on TikTok at Workology blog.

52

52

ChurnZero

JANUARY 11, 2024

Venture funding slowed as did the IPO market. Th e complete 2022 Customer Success Leadership Study ( blog post | webinar ) is based on a survey of 1,000 respondents, presented by ChurnZero, ESG , Higher Logic Vanilla and involve.ai. Fuel prices plummeted as workers stayed home to help “flatten the curve” of viral infection.

SaaS 52

SaaS Benchmark Surveys Finance 52

Return Customer

NOVEMBER 28, 2018

Recently, the e-commerce giant crossed 1 trillion in market cap and the founder is the richest person in the world. Take to forums where your customers hang out and read their comments on blog posts. The letter was posted to the girl’s mothers’ blog and later went on to become viral hit over social media.

Customer Service 124

Customer Service Engineering Feedback Marketing 124

Anexa BPO

SEPTEMBER 7, 2023

This viral effect not only generates interest but also serves as a potent marketing tool, attracting potential users and investors alike. These talented professionals bring experience and expertise to a wide range of business areas like marketing, sales, promotion, technical support, and customer service. Want to learn more?

outsourcing 52

outsourcing Morale Technical Support Technology 52

JivoChat

JUNE 26, 2022

Copywriting includes special techniques aligned with digital marketing strategies necessary to start a career as a copywriter, even if you already are a great writer, which is certainly an advantage that will help you thrive. Copywriting and Content Marketing Course. Blog post marketing. Content marketing.

B2C 75

B2C B2B Sales Best practices 75

JivoChat

APRIL 24, 2023

Since its inception and subsequent rise in the early 2000s, social media has been leveraged by brands large and small as a highly targeted marketing tool, and almost two decades since the launch of Facebook, these sites continue to revolutionize the way businesses approach advertising.

Advertising 75

Advertising Feedback Marketing B2B 75

Nicereply

OCTOBER 17, 2019

Managing marketing endeavors is no easy task, especially with an SME that aims to grow and become successful in due time. But what happens if you’re a Small/Medium Enterprise (SME) and have little to no knowledge of Marketing Technology (MarTech)? Email Marketing Software. What is MarTech? Social Media Management Software.

Surveys 71

Surveys Marketing Engineering CRM 71

CSM Magazine

MAY 20, 2020

You can’t market your brand properly if you don’t have your target customer in mind. So, conduct wholesome market research and try to figure out who and how you should market your product to. The good old email marketing. Email marketing is still a great marketing weapon that you need to have in your arsenal.

Sales 52

Sales Marketing Advertising Engineering 52

Win the Customer

AUGUST 25, 2016

Social media has become a major tool for marketers. For instance, only 45 percent of marketers think their Facebook strategy is effective, reports Social Media Examiner. Amway turned this around by taking its traditional marketing material online and combining it with a social media outreach to young audiences.

Advertising 94

Advertising Marketing Personalization Customer Service 94

ProProfs Blog

APRIL 30, 2020

Entrepreneurs have witnessed their fortunes shrink drastically amid a plunging stock market. Take Zoom , for example, a video conferencing platform that is going viral these days. We all know that soaps and hand sanitizers are the current hot commodities in the market. Image Source: Shinedistillerygrill.com.

Entertainment 147

Entertainment Finance Customer Support Government 147

Aspect

AUGUST 30, 2017

With the strides being made with machine learning and artificial intelligence today, it should come as no surprise that the market for chatbots and automated messaging services is surging to all-time highs. You never know, their work could go viral, giving you a priceless marketing opportunity at no cost to your organization.

Chatbots 76

Chatbots Contact center software Contact Center Coaching 76

Anexa BPO

JANUARY 18, 2022

Social monitoring dashboards give you an ear to the ground on consumer conversations going viral in the marketplace. Every customer-facing team member can be provided with a clear view of the stories, messages, marketing campaigns and features to build from and enrich CX.

outsourcing 52

outsourcing Customer Service Best practices Feedback 52

ProProfs Blog

AUGUST 24, 2018

Despite giving the customer a two-year refund and publicly showing some remorse for the actions of its employees, the story still made waves and went viral. That happened. It didn’t stop there. The lesson : Don’t normalize rude, tone-deaf behavior of any kind.

Customer Service 111

Customer Service Management Accountability Marketing 111

ProProfs Blog

APRIL 5, 2019

Every brand in the market wishes to revamp its customer support strategies after a certain period of time. There is an argument that interactive chatbots have a place in the market as many customers like the option to self-service. But are these articles sufficient enough to revamp the existing strategies? Your thoughts.

Customer Support 140

Customer Support Chatbots Customer centricity Feedback 140

The Center for Client Retention

OCTOBER 4, 2017

If issues are left to fester in the mind of a prospect, they can become huge problems that tend to go viral if left unchecked. He studied Management at Purdue University, graduating in 2013 with an emphasis on Marketing, Entrepreneurship, and Philosophy. Jason Karaman is a sales and customer experience professional and author.

Sales 96

Sales Customer Service Customer retention Customer Experience 96

Amity

JULY 13, 2016

We hope that our blog helps to simplify and guide you. View the blog here. CSM Practice - The CSM Corner Blog will teach you how to define and implement the customer journey, customer campaigns, Customer Success playbooks, customer maturity scoring model as well as Customer Success reports and dashboards. View the blog here.

SaaS 81

SaaS Best practices industry standards Consulting 81

Amity

APRIL 25, 2016

The Glide Consulting Blog. Every Thursday he publishes a new blog post about his wins, fails and lessons learned along the way. The Groove Blog. Follow her weekly blog posts on Customer Success best practices. The Gainsight Blog. Director of Marketing - ServiceRocket. C CO Council Blog. Alex Turnbull.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

TeleDirect

NOVEMBER 9, 2022

Many departments within your company will likely contribute toward creating a cohesive brand, particularly your public relations crew, marketing and creative team and customer service department. Stick to Your Branding. our brand is how your company represents itself to the general public.

Customer Service 62

Customer Service outsourcing Business Process Outsourcing Customer retention 62

ProProfs Blog

FEBRUARY 1, 2019

Conduct Market Research and Analysis. Save yourself a lot of time and money by using social media to conduct market research. This insight will surely help you to craft a marketing strategy that works. Invest in a good survey software that integrates your survey with various social platforms and gather valuable feedback.

Surveys 84

Surveys Benchmark Advertising Customer centricity 84

ProProfs Blog

APRIL 3, 2020

Here’s a blog on how to achieve customer satisfaction that can help you out. Measure Positive Word-Of-Mouth Marketing. The purpose of customer satisfaction surveys is to establish a communication avenue with the customer base and address their issues before they go viral. Why is Customer Satisfaction Important?

Surveys 103

Surveys Feedback APIs Customer Support 103

Mindtouch

JANUARY 17, 2017

It’s taking social media a step beyond explosive viral hits in search of the slow burn that sustains businesses over the long term. So on one side, it seems, is the world of consumers, social media, sales, and marketing; on the other is the customer and support (across any channel). Otherwise, what’s the point?

Analytics 69

Analytics Sales Engineering Marketing 69

Customers That Stick

MAY 13, 2015

Its poor customer service ratings have been magnified and made archetype by a succession of viral customer service stories like this one about a recorded call with a Comcast phone rep and this one a few months later.

Customer Service 146

Customer Service Wireless Customer centricity Banking 146

LiveChat

AUGUST 25, 2015

On the other hand, there are companies that don’t spend a dime on marketing, yet they win loyal customers that do marketing for them for free. Another advantage of word of mouth over other forms of marketing is that word of mouth naturally reaches an interested audience. Virality isn’t luck. Videos went viral.

Advertising 78

Advertising Entertainment Marketing Morale 78

Method:CRM

FEBRUARY 8, 2019

Social media marketing looks little like it did just a few short years ago. Initially centred around fashion and fitness, influencer marketing now involves every niche imaginable. In fact, haphazard influencer marketing could harm your brand’s image while wasting resources that might be better directed elsewhere.

CRM 63

CRM Marketing Construction Accountability 63