Beyond Philosophy

JANUARY 23, 2017

The post Case Study: Enhance Your CX With This Technology appeared first on. Colin Shaw is the Founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Colin is an international author of five bestselling books and an engaging keynote speaker.

Technology 346

Technology Big data Customer emotions Consulting 346

ShepHyken

MAY 3, 2019

In fact, the results of a recent UK study could be summarized as “easy is the new loyalty”: 50 percent of respondents said that loyalty is a thing of the past. The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken.

Chatbots 288

Chatbots Customer Experience Marketing Customer Support 288

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

ShepHyken

AUGUST 30, 2019

This eye-opening case study states that “segmentation has been vital to the success of NIVEA Sun and allowed the brand portfolio to grow to over 40 products.” The post Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value? There will always be different types of customers for your products and services.

Airlines 263

Airlines Metrics Advertising Sales 263

ShepHyken

JUNE 15, 2018

Another study by UK-based Juniper Research estimates that chatbots will help businesses save more than $8 billion per year by 2022. In fact, the success rate of bot interactions in the healthcare sector was only 12% according to the same Juniper study. These numbers are staggering. Things aren’t as bad as they sound though.

Chatbots 190

Chatbots Customer Support Healthcare Scripts 190

ShepHyken

SEPTEMBER 22, 2017

Step by step, he studied conventional approaches and then set out to disrupt them. The post Guest Blog: An Unlikely Business Makeover appeared first on Shep Hyken. But investor Chad Price had a different idea when competing for the private contract to run the DMV in Holly Springs, North Carolina. Where do you even start?

Wireless 202

Wireless Government Entertainment Airlines 202

ShepHyken

MARCH 29, 2019

As PWC recent study reveals , the price is what makes consumers shop at a particular retailer; the desired item being in stock, trust to the brand and a good location come next. The post Guest Blog: How to Boost Retail Customer Experience Through AI-powered Price Optimization appeared first on Shep Hyken.

Customer Experience 263

Customer Experience Accountability CRM Enterprise 263

ShepHyken

SEPTEMBER 28, 2018

A recent study shows that 43% of American workers spend at least part of their time working from a location other than a traditional office, but engagement remains a challenge when HR departments do not have the right technology to communicate with remote workers.

Employee engagement 268

Employee engagement Education Analytics Technology 268

ShepHyken

SEPTEMBER 7, 2018

Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. Customer references are difficult to manage, and case studies are found to be less effective than customer references and difficult to manage. A review program. This is a problem for vendors.

B2B 204

B2B Surveys Sales Marketing 204

ShepHyken

MARCH 10, 2017

This week on our Friends on Friday guest blog post my colleague, Steven Macdonald, shares the results of a study examining how companies around the world respond to customer service requests. To keep the study simple, one email was sent to each company containing two simple questions: Do you have a phone number I can call you on?

Customer Service 221

Customer Service Technical Support Benchmark Best practices 221

ShepHyken

JANUARY 5, 2018

Bad customer service doesn’t just impact your revenue now, but can dramatically affect it in the future as study shows 86% of consumers said they’ve stopped doing business with a company after a bad customer experience. Study shows that 89% of customers get frustrated because they need to repeat their issues to multiple representatives.

Customer Service 202

Customer Service Multi-channel support Customer Experience Personalization 202

ClientSuccess

JANUARY 26, 2022

Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. . In this article, we’ll look at the critical parts of a case study to ensure your team creates the most compelling, valuable stories to help tell – and sell – your company’s value.

Upselling 75

Upselling SaaS Best practices Marketing 75

Beyond Philosophy

DECEMBER 8, 2014

If you enjoyed this post, you might be interested in the following blogs: Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor. When they did that, they improved their experience considerably to award-winning standards. Didn’t Believe Amazon Was Customer Centric Before? You Will Now.

Employee engagement 355

Employee engagement Customer retention Customer centricity Customer Experience 355

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. The post Guest Blog: Don’t Waste My Precious Time appeared first on Shep Hyken. Shep Hyken.

Self service 200

Self service APIs Surveys Analytics 200

ShepHyken

DECEMBER 13, 2019

Does the vendor have proven case studies in your sector? The post Guest Blog: Winning Tactics for CX Vendor Selection appeared first on Shep Hyken. Refer to recommendations, reviews and compare each supplier. Talk to friends or associates in similar industries who you trust for honest vendor reviews.

APIs 254

APIs Enterprise Government Customer Experience 254

ShepHyken

JUNE 1, 2018

This is well supported by a study from Oracle. As per eDigital’s study, live chat is known to provide maximum customer satisfaction, with 73%, as compared to any customer service channel. The post Guest Blog: Things to Consider Before Buying a Live Chat Software appeared first on Shep Hyken.

Customer Support 257

Customer Support Sales Marketing B2B 257

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

ShepHyken

DECEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague, Erich Lawson, writes about the importance of being an eco-friendly business and how it can encourage loyalty among consumers. You can learn more about environment savings techniques by visiting Northern California Compactors, Inc blog. Shep Hyken.

Surveys 214

Surveys Accountability Management Customer Service 214

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. Studies by Forrester Research have shown that “ Many online customers want help from a live person while they are shopping online; in.

Analytics 316

Analytics B2B Technology Enterprise 316

ShepHyken

NOVEMBER 23, 2018

Over and over again, speed and responsiveness show up in studies as main determinants of service satisfaction. He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken. Element #1: Fast.

Customer Support 169

Customer Support Customer effort Self service Metrics 169

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Per Metrigy’s * most recent study, 71.6%

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Cisco - Contact Center

JANUARY 15, 2024

You don’t need to spend too much time reflecting on today’s headlines to see that the rapid pace of digital t… Read more on Cisco Blogs There’s a palpable mix of excitement and caution surrounding this year’s meeting in Davos.

Technology 98

Technology 98

ShepHyken

MARCH 2, 2018

Being the first generation to grow up amid a boom in web and mobile technologies, Millennials are a key demographic in terms of spending: according to a study by Accenture , they contribute $600 billion to the annual US shopping tally. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Sales 198

Sales Employee engagement Technology Customer Experience 198

aircall

MAY 31, 2022

In May 2022, Aircall commissioned global market research company Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential financial impacts of switching to Aircall’s cloud-based phone system. TEI™ Study Findings .

Consulting 62

Consulting Consulting Surveys Marketing 62

ShepHyken

JUNE 8, 2018

Here’s an upbeat case study. The post Guest Blog: Exceptional Customer Support Is Fresh, Not Canned appeared first on Shep Hyken. “We’ll pass complex questions or user confusion on to our creative team,” says Yoni, another one of our support all-stars. Still not sure? Do You Know Yours?

Customer Support 189

Customer Support Brand ambassadors Scripts Customer Care 189

ShepHyken

JULY 15, 2016

This week on our Friends on Friday guest blog post my colleague, Tom Hoffman shares a personal story that translates into a great lesson for the customer experience. As part of his role, Hoffman works directly with clients on projects such as e-books, white papers, executive Q&As, case studies, and webinars. Shep Hyken.

Customer Experience 198

Customer Experience Journey mapping Feedback Surveys 198

ShepHyken

AUGUST 11, 2017

In a study of 275 B2C customer experience programs , we found that programs that shared feedback directly with executives achieved Net Promoter Scores 6 points higher, on average than those that did not. The post Guest Blog: How to Get Customer Obsession to Start at the Top appeared first on Shep Hyken. Here are a few tips.

Customer centricity 233

Customer centricity Feedback B2C Customer Experience 233

ShepHyken

JANUARY 4, 2019

Studies show that businesses that provide a positive experience to their buyers positively impact their profitability. This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken.

Customer Service 198

Customer Service Calibration Feedback Sales 198

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

SEPTEMBER 27, 2019

According to a Researchscape International study ?, The post Guest Blog: Shock and Awe – A Guide to Creating a Customer Experience They’ll Talk About for Life appeared first on Shep Hyken. In fact, 1 in 3 customers say they will pay more to receive a higher level of service. (? Genesys? )

Customer Experience 286

Customer Experience Personalization Customer Service Marketing 286

JivoChat

FEBRUARY 8, 2023

Blogging Access type: full lifetime access 4. Some of the social media networks the course talks about are Youtube, Twitter, Instagram, Facebook, Google+, and blogging as well. Workload: 2.5

Marketing 75

Marketing Advertising Accountability Analytics 75

CSM Magazine

AUGUST 30, 2021

Every student has their unique study routine. Make taking care of yourself your priority during your studies. You can find helpful study and writing tools, various guides on a multitude of subjects as well as proofreading, editing, and tutoring services all in one place. Others can focus on a task after they finish their chores.

Time management 52

Time management Management 52

ShepHyken

AUGUST 18, 2017

So last fall, two of my analysts and I set out to measure the quality of those point-of-purchase surveys ( Point-of-Purchase Survey Study ). On top of the myriad data accuracy issues, our Point-of-Purchase Survey Study showed that retailers have little regard for their customers.

Surveys 203

Surveys Automotive Advertising Enterprise 203

Enghouse Interactive

JANUARY 27, 2021

Trends and Realities of Successful Organizations (Blog Series). In our first blog in this series, we explored how successful companies focus on implementing and optimizing the use of new technologies that help improve the customer experience. Blog #2 of 4: It’s NOT just another channel. Video is the new Face-to-Face.

Contact Center 92

Contact Center Technology Customer centricity Analytics 92

ShepHyken

MARCH 23, 2018

According to Mercer’s Global Talent Trends Study , 97% of employees value being recognized and rewarded for a wider range of contributions. The post Guest Blog: Lead with Communication to Reduce these 5 Revenue Leaks appeared first on Shep Hyken. Talented employees are a company’s most precious asset and should be treated as such.

Airlines 205

Airlines Morale Benchmark Marketing 205

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. Ultimately, achieving a single customer view will require researching and studying your customers. Customer service needs customer data. Conclusion.

Customer Service 228

Customer Service Contact Center Technology Big data 228