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24-7 InTouch
OCTOBER 16, 2024
productivity improvement on emails 17% first-contact resolution improvement The post Case Study: Elevating Customer Interactions With AI and Automation appeared first on IntouchCX. Our partner achieved the following results: 10% CSAT improvement 49.3%
Beyond Philosophy
SEPTEMBER 3, 2022
– A case study appeared first on CX Consulting. Click here to learn more about Beyond Philosophy’s Suite of Services. The post 5 rules for a highly successful customer experience implementation with amazing ROI!
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24-7 InTouch
JANUARY 16, 2024
Download our in-depth case study to uncover our remarkable results, including: Productivity rate of 70 listings per hour for Digital Annotation Productivity rate of 400 judgments per hour for Data Labeling 100% Quality Assurance Accuracy The post Case Study: Data Annotation appeared first on IntouchCX.
24-7 InTouch
OCTOBER 3, 2024
The post Case Study: Revolutionizing Online Review Responses at Scale Using Generative AI appeared first on IntouchCX. These results not only demonstrate the tangible benefits of Sidd Pro but also highlight its potential to transform customer service operations, enhance brand perception, and deliver outstanding customer satisfaction.
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After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Discover a new approach to reducing contact center attrition with our in-depth eBook.
ChurnZero
OCTOBER 8, 2024
Download a full copy of the 2024 CS Leadership Study, presented by ChurnZero, SaaStr, 6sense, Gong, Success Venture Partners, and Customer Success Meetup, here. Join the 2024 Customer Success Leadership Study webinar on Thursday, October 24, with leaders from ChurnZero, 6sense, and Success Venture Partners.
BlueOcean
JULY 13, 2023
Learn how we delivered game-changing customer care—grab your copy of the case study today. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. Just fill out the form below.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Advertiser: ZoomInfo
Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue. Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust. According to Bold 360, “81 percent of B2B buyers have left a page because they didn’t want to fill out a form.”.
Advertiser: Vanilla Forums
Get case studies of self-service platforms across industries. You can both boost your customer experience while spending less. This eBook details it all! Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?
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