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ConcentrixCX: Fastly B2B Case Study

Concentrix

The post ConcentrixCX: Fastly B2B Case Study appeared first on Concentrix. Case Studies Insights Case StudyPrior to working with Concentrix, Fastly faced many of the common B2B challenges while using a “do-it-yourself” VOC software platform.

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Case study: How Copper increased retention with community

inSided

Case StudyWhen Ken Aponte first joined CRM software company Copper back in December 2020 as their VP of Customer Success, he noticed one thing: retention wasn’t where it needed to be.

CRM 83
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Case study: recruitment automation for a construction company

Selmo

Case study on how to automate recruitment and close vacancies ahead of schedule. Technology Business Calling Case Study

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Case Study 2

Global Speech Networks

What is Lorem Ipsum? Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

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Hibbett Case Study

Zappix

Case Studies eCommerce Hibbett On-Demand Apps Retail Visual IVRRetailer Hibbett sports leveraged Zappix On-Demand Customer Service solutions to appeal to their digital-savvy customers.

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BPO Case Study

Zappix

Case Studies Agent Assist BPO On-Demand Apps Proactive Engagement Visual IVRA BPO partner wanted to stay competitive in the modern customer service landscape and deliver digital automation that scales quickly to handle seasonal peaks.

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5 rules for a highly successful customer experience implementation with amazing ROI! – A case study

Beyond Philosophy

– A case study appeared first on CX Consulting. A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. In my 20 years as a consultant for Customer Experience, I have been involved in several successful implementations.

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Roadside Assistance Case Study

Zappix

Case Studies Roadside Assistance Visual IVROne of the largest roadside assistance service providers in the United States wanted to significantly reduce the number of long, expensive calls to its customer service reps and improve the customer experience for stressed road-side callers.

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Case study: How Sequoia leveraged InSided to help HR professionals in a post-pandemic world

inSided

Case StudyLike most industries, the pandemic has reshaped how HR professionals go about their day-to-day lives.

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How Self-Service Can Drive Down Costs and Improve CX

Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.

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5 rules for a highly successful customer experience implementation with amazing ROI! – A case study

Beyond Philosophy

– A case study appeared first on CX Consulting.

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Forrester study highlights the value of customer intelligence

Callminer

Discover why Forrester Consulting examined the latest trends in customer intelligence

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Auto Dialer Software Cost – A Comparative Study

JustCall

The post Auto Dialer Software Cost – A Comparative Study appeared first on. Your best friend is an autodialer if you are a company that deals with a high volume of calls. Auto dialer software has come a long way.

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Case Study 1

Global Speech Networks

What is Lorem Ipsum? Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

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Best Practices for a Marketing Database Cleanse

As frustrating as contact and account data management can be, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

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Digital Patient Engagement Case Study

Zappix

Case Studies Digital Patient Engagement HealthcareA leading healthcare provider in the northeastern United States wanted to improve communication between staff and patients while reducing the bureaucratic burden on medical professionals.

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Communications Equipment Company Case Study

Zappix

Case Studies On-Demand Apps Visual IVRA global leader in mission-critical communications and analytics wanted to improve their customer experience and reduce customer effort when handling complex information.

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Case study: How Docebo Community Hit 96% P2P Support In Less Than a Year

inSided

Case StudyBefore global learning technology leader Docebo built the Docebo Community in 2021, its customers were “knocking at the door” for more opportunities to connect with other customers, share best practices, ask questions, and provide product feedback.

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Anatomy of a Customer Case Study

ClientSuccess

Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. . The first section of your case study should introduce the customer and share more about their business.

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5 Essential Pieces of a Prospecting Solution

As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. This eBook aims to help B2B sales leaders better understand the five essential features your prospecting solution must include.

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Case Study: How involve.ai used inSided’s community to improve efficiency by 50%

inSided

Case StudyFor many community managers, it’s not uncommon to build their community strategy from scratch when coming into an organization.

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5 Case Studies to Improve Your Customer Service

Kayako

Check out these five case studies that will help you improve this process in your business. Join world-class customer support teams like the companies in these case studies using Kayako to deliver exceptional customer experiences.

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Case Study: How Gong uses Community to Fuel ARR and Customer Retention

inSided

Case StudyIn 2021, Gong customers tasked the Revenue Intelligence platform to find a way to bring them together to share and learn from one another. This led Gong’s CCO, Eran Aloni, to implement a community as the central part of its customer strategy.

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Joined up Voice of Customer and Staff Studies

Peter Lavers

In my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE) studies as completely different and dissociated exercises.

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The Top 3 Ways to Forecast for Your Contact Center

Customer Case Studies White Paper: “The Definitive Guide to the Modern Contact Center” White Paper: “Beyond Shift Bidding: Dynamic Scheduling” info@calabrio.com +1 (855) 784-2807calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).

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Case Study: Customer Service in the Gig Economy

24-7 InTouch

High touch customer service in the gig economy is a growing priority as more brands across the globe continue to leverage contract workers as part of their business model. We partnered with a delivery service owned by a large multinational retail corporation to provide support to delivery drivers.

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Case study: How Zapier uses inSided for P2P Support and Unlimited Subject Matter Expertise 

inSided

Case StudyWhen workflow automation company Zapier was implementing community into its organization, it wasn’t only to engage with its customers but also its 100% remote team.

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United Airlines Computer Outage Is Customer Service Crisis Case Study

ShepHyken

Yet every cloud has a silver lining, and in this instance it’s a mini-case study on how to handle a customer service crisis. The post United Airlines Computer Outage Is Customer Service Crisis Case Study appeared first on Shep Hyken. Last week United Airlines had a computer outage that lasted two and a half hours and caused 200 flight delays and six cancellations. Keep in mind, this wasn’t a single unhappy customer complaining to a gate agent at the airport.

Airlines 217
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Case study: How Cognite transformed its community into a key channel for its high-touch strategy

inSided

Case StudyWe spoke to Alex Farmer, VP of Customer Success, and Anita Hæhre, Customer Community Director at Cognite, about using the community as a key channel in a high-touch strategy.

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The Health of the Contact Center: Are You Ready for 2019?

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

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Case study: How Unqork creates a unified customer experience with community

inSided

Case StudyWhen Unqork ’s Director of Community, Danny Pancratz , joined the trail-blazing no-code platform in July 2021, he was excited to leverage inSided for a second time. With the goal of creating a unified customer experience through community, Unqork launched the Unqork Community Hub.

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2022 Customer Success Leadership Study Signals Industry at a Turning Point

Education Services Group

I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). This aligns well with the results from this year’s study. For additional insights on Customer Success influences and trends, download the full 2022 Customer Success Leadership Study.

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Maru Reports BizPulse quarterly study, Q2, 2022

Maru Group

By Kyle Davies| August 3, 2022

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Case Study: Enhance Your CX With This Technology

Beyond Philosophy

The post Case Study: Enhance Your CX With This Technology appeared first on. Imagine going on a cruise and having the ship know your every desire – sometimes even before you do. That’s the goal of Carnival Corporation’s new Ocean Medallion technology , a wearable device that will debut on the Regal Princess cruise ship later this year.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. 24/7 Email CX Web Chat Mobile Video Text. Messaging The Challenges of Omnichannel: Why So Many Contact Centers Struggle with.

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Net Promoter Score® Success Stories and Case Studies

Genroe

One way to prove the value of NPS® is to use external success stories and case studies to show what has […]. The post Net Promoter Score® Success Stories and Case Studies appeared first on Genroe. Case Studies and Statistics Net Promoter Score NPS PP: Net Promoter ScoreDemonstrating the success of the Net Promoter Score methodology to skeptical senior management can sometimes be difficult.

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PPV Customer Service Case Study: Cable Company Avoids a TKO

TechSee

The post PPV Customer Service Case Study: Cable Company Avoids a TKO appeared first on Techsee. Visual Support Call Center contact center customer support Tech Support Visual Support case studyIn anticipation of the biggest boxing fight of the year – Floyd Mayweather Jr. vs. Conor McGregor- a major US cable company had high expectations.

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13 Call Center Training Tips For Upskilling Agents (+ Case Studies)

Balbelforce

Case study: Booz Allen. Case study: LUX Resorts. Case Study: Air Mauritius. Call center agents are an essential part of your customer experience and brand. But they can’t delight customers without your help.

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Big on impact; short on investment: Key trends from the 2022 Customer Success Leadership Study

ChurnZero

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai.

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Study: The Health of the Contact Center

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.