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Contact Center Case Study Highlight: The Center For Long Covid Research

VirtualPBX

In this featured Contact Center case study, we delve into how our platform helped the Center transform its operations, streamline call handling, and improve patient support for their peer-counseling hotline, The HOPELINE. This approach provides a fully customized contact center setup tailored to your unique needs.

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Partner Study Uncovers the Opportunities Ahead for Cisco Partners and Informs New AI Specialization

Cisco - Contact Center

Discover how Cisco's "Bridging the Customer AI Readiness Gap" study highlights opportunities for partners to drive AI adoption and revenue growth. Learn about our AI Specialization program and join the Early Access Community.

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5 rules for a highly successful customer experience implementation with amazing ROI! – A case study

Beyond Philosophy

– A case study appeared first on CX Consulting. Click here to learn more about Beyond Philosophy’s Suite of Services. The post 5 rules for a highly successful customer experience implementation with amazing ROI!

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Case Study: Elevating Customer Interactions With AI and Automation

24-7 InTouch

productivity improvement on emails 17% first-contact resolution improvement The post Case Study: Elevating Customer Interactions With AI and Automation appeared first on IntouchCX. Our partner achieved the following results: 10% CSAT improvement 49.3%

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New Thinking About an Old Problem - Contact Center Employee Attrition

After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Discover a new approach to reducing contact center attrition with our in-depth eBook.

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Case Study: Optimizing the Appeasement Process: Reducing Costs & Building Loyalty

24-7 InTouch

The post Case Study: Optimizing the Appeasement Process: Reducing Costs & Building Loyalty appeared first on IntouchCX. With the continued use of this agent assist tool, the brand will see more savings and less reships.

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Exceeding Customer Retention Goals for a Major Media Corporation [Case Study]

BlueOcean

In this downloadable case study, discover how we: Transitioned seamlessly from their 10-year predecessor with no disruption to the customer experience; Built a brand-new training program to exclusively focus on customer retention; Exceeded contractual service goals by 10%, saving the client money on every customer win Download the case study today (..)

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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Your Guide to Using Conversational Marketing to Drive Demand Generation

Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue. Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust. According to Bold 360, “81 percent of B2B buyers have left a page because they didn’t want to fill out a form.”.

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How Self-Service Can Drive Down Costs and Improve CX

Get case studies of self-service platforms across industries. You can both boost your customer experience while spending less. This eBook details it all! Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them.

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Best Practices for a Marketing Database Cleanse

Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

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Study: The Health of the Contact Center

Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?