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AWS Machine Learning
APRIL 10, 2025
We conducted a comprehensive comparison study between model customization and RAG using the latest Amazon Nova models, and share these valuable insights. Our study used Amazon Nova Micro and Amazon Nova Lite as baseline FMs and tested their performance across different configurations.
Beyond Philosophy
SEPTEMBER 3, 2022
– A case study appeared first on CX Consulting. Click here to learn more about Beyond Philosophy’s Suite of Services. The post 5 rules for a highly successful customer experience implementation with amazing ROI!
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CSM Magazine
JANUARY 29, 2025
Here are eight study tips to help you ace your teacher certification exam. Understand the Exam Format and Content Before diving into study materials, take time to understand the exams structure. Knowing the format helps you tailor your study plan. Instead, create a realistic study schedule that spans weeks or even months.
CCNG
OCTOBER 26, 2024
A study by the International Customer Management Institute (ICMI) highlights the financial impact of inefficiencies. Their 2023 study found that reducing average handle time (AHT) by just one second per call can save the average large contact center up to $1 million annually.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction.
Beyond Philosophy
SEPTEMBER 8, 2022
– A case study appeared first on CX Consulting. We explore the many reasons why customers do what they do—and what you should do about it. Subscribe today right here. The post 5 rules for a highly successful customer experience implementation with amazing ROI!
ShepHyken
DECEMBER 31, 2024
Businesses can benefit enormously by studying reviews and complaints directed at their competitors. A proactive approach in customer service means anticipating problems before they arise and addressing potential issues that customers may face.
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After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Discover a new approach to reducing contact center attrition with our in-depth eBook.
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Packed with expert insights and real-world case studies, this guide delivers proven strategies to optimize IT spending, eliminate inefficiencies, and future-proof your operations. Plus, as a bonus, get a Cost-Cutting Assessment Toolkit to uncover hidden savings in your IT budget. Download now and start saving!
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Survey studies by B2B and B2C CX future strategy In this guide, you'll find various findings and suggested strategies for maximizing the customer experience while improving profitability and managing cost. Download today to learn the key steps to improve your customer experience strategy!
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Advertiser: ZoomInfo
Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue. Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust. According to Bold 360, “81 percent of B2B buyers have left a page because they didn’t want to fill out a form.”.
Advertiser: Vanilla Forums
Get case studies of self-service platforms across industries. You can both boost your customer experience while spending less. This eBook details it all! Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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