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Case Study: Data Annotation

24-7 InTouch

Download our in-depth case study to uncover our remarkable results, including: Productivity rate of 70 listings per hour for Digital Annotation Productivity rate of 400 judgments per hour for Data Labeling 100% Quality Assurance Accuracy The post Case Study: Data Annotation appeared first on IntouchCX.

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Unlock Valuable Insights: Global Study on Call Center Agent Sentiment

CustomerServ

Our global study offers valuable feedback for enhancing the agent experience. Discover key insights on call center agent engagement in the booming BPO industry.

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5 rules for a highly successful customer experience implementation with amazing ROI! – A case study

Beyond Philosophy

– A case study appeared first on CX Consulting. Click here to learn more about Beyond Philosophy’s Suite of Services. The post 5 rules for a highly successful customer experience implementation with amazing ROI!

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Case Study: Data Annotation

24-7 InTouch

Here are just some of the results we delivered: 100% QA accuracy in data annotation and labeling Improved listing productivity for digital annotation The post Case Study: Data Annotation appeared first on IntouchCX.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas

Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries. By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before!

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Making Businesses Better: Introducing New VirtualPBX Case Studies

VirtualPBX

In this blog, we are excited to present three compelling case studies that vividly illustrate how VirtualPBX has significantly elevated the performance of these businesses, making them more efficient and customer-centric. Enhancing Connectivity for a Flooring Manufacturer Company: Great Wall & Floors Inc.

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Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]

BlueOcean

Learn how we delivered game-changing customer care—grab your copy of the case study today. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. Just fill out the form below.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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Your Guide to Using Conversational Marketing to Drive Demand Generation

Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue. Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust. According to Bold 360, “81 percent of B2B buyers have left a page because they didn’t want to fill out a form.”.

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How Self-Service Can Drive Down Costs and Improve CX

Get case studies of self-service platforms across industries. You can both boost your customer experience while spending less. This eBook details it all! Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them.

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Best Practices for a Marketing Database Cleanse

Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Study: The Health of the Contact Center

Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?