ShepHyken

MAY 31, 2019

A well-planned customer experience strategy can have an impressive impact on your organization, increasing customer satisfaction, reducing churn, and ultimately boosting sales, growth and profitability. The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken. What is the customer experience?

Customer Experience 298

Customer Experience Feedback Construction Personalization 298

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Then we’ll consider what to look for in an engagement platform.

Enterprise 105

Enterprise Customer Support SaaS Sales 105

ShepHyken

JUNE 7, 2019

Our employees are able to provide a personalized level of service powered by our award-winning technology platform that helps us to deliver attention to detail that consistently differentiates us. The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. Make It Personal.

Customer centricity 302

Customer centricity Advertising outsourcing Chatbots 302

aircall

NOVEMBER 7, 2022

To further our commitment to building a best-in-class App Marketplace, we’re excited to share that we’ve partnered with ActiveCampaign , a customer experience automation platform. . “At Eliminate manual data entry, and use call data to automate and personalize sales outreach, follow-up emails, and marketing campaigns.

Call Logging 89

Call Logging CRM Sales Marketing 89

CSM Magazine

JANUARY 17, 2024

In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. How Can Enterprise Video Platforms Transform Communication?

Enterprise 52

Enterprise Analytics Marketing Sales 52

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. They are tireless assistants handling manual dialing while your agents focus on closing sales or generating leads. It minimizes the manual dialing nightmare for sales and lead generation teams.

Sales 52

Sales CRM Scripts APIs 52

JustCall

FEBRUARY 17, 2022

Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. What is a Sales Dialer? How do modern sales phone dialers work?

Sales 104

Sales Abandon rate Real estate voip 104

ShepHyken

JUNE 1, 2018

Boosts Your Sales and Conversions. One of the major benefits your organization can reap from the use a live chat software is an increase in sales and conversions. Unlike a retail store, it is hard to build a rapport with visitors through an online platform. Boost overall sales. Strengthens A Buyer’s Trust.

Customer Support 261

Customer Support Sales Marketing B2B 261

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. Check out three highlights from the conversation, and listen to the full podcast to gain more insights and tips on how your teams can create a mutually beneficial relationship between CS and sales.

Sales 71

Sales Enterprise Accountability Metrics 71

JivoChat

MAY 15, 2023

What social media platform do they use the most? This will help you to develop more effective marketing and sales strategies to gain visibility and convert leads into customers. Identify their main strategies, the average book price, and what sales channels they use, and look for ways to make your bookstore stand out from them.

Analytics 75

Analytics Sales Marketing Management 75

ShepHyken

NOVEMBER 9, 2018

Virtual web assistants can take the lead when managing support tickets and updates to CRM platforms such as Zendesk and Salesforce. For many organizations, migrating to an ERP (Enterprise Resource Solution) is the most efficient way to manage all business transactions and inventory management is one centralized platform.

CRM 243

CRM Enterprise Benchmark outsourcing 243

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

ShepHyken

NOVEMBER 29, 2019

This allows support teams seamless access to customer information and complaints on the same platform. Social media bots can also be used as a supplemental channel for content marketing as well, drawing more traffic to your online assets and engaging customers on their platform of choice. Read Shep’s latest Forbes article: .

Technology 335

Technology Customer Experience Complaint resolution Gamification 335

JivoChat

MAY 10, 2023

Choose an Ecommerce Platform Once you have understood more about how to sell art online, it’s time to define where you will commercialize your products. Also, use social media to promote sales and discount coupons. 20 Best Ecommerce Platforms to Sell Art Online 1. You will get several insights with those types of data.

Analytics 75

Analytics Sales Accountability Marketing 75

ShepHyken

JUNE 23, 2017

Those that want to take a more hands-on approach could implement Google Analytics to track visitors on the site and add contact forms to make the company accessible; however, there is one combined solution that would work better than multiple platforms. Covering every communication channel helps to increase your sales and lead generation.

Banking 195

Banking B2C Advertising B2B 195

ShepHyken

FEBRUARY 21, 2020

He shares tactics to help ensure a point-of-sale system will enhance the customer experience. POS (point of sale) or POP (point of purchase) – a place where customer orders and payments are processed, makes one of the most significant parts of the customer experience. Why Point of Sale Matters So Much?

Sales 242

Sales Customer Experience Marketing Personalization 242

ShepHyken

NOVEMBER 24, 2017

Having a centralized customer service platform that is integrated directly to your social channels is a great way to accomplish this, as it empowers you to look at each item from each stream, prioritize them based on seriousness—e.g., technical, account, and payment issues first, followed by more minor concerns—and assign tickets to them.

Customer Service 221

Customer Service B2B B2C Accountability 221

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

JustCall

APRIL 3, 2024

But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. When a call surge hits, your sales and customer service teams bear the brunt. This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most!

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

ShepHyken

APRIL 27, 2018

A great user experience should be the top priority, across all platforms and devices. Make sure reps are easily reachable for after sales inquiries and feedback via instant chat, social media, email, and phone. Being omnipresent on various social media platforms is a plus. Utilize Social Media.

Enterprise 206

Enterprise Feedback Personalization Sales 206

JivoChat

APRIL 24, 2023

However, with so many social media platforms to choose from, deciding which to use (and how to use them) can feel overwhelming. In this blog post, we’ll discuss how subscription businesses should approach social media as a whole. When it comes to social media platforms, there’s no one-size-fits-all answer.

Advertising 75

Advertising Feedback Marketing B2B 75

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. Delivery of crucial customer data to sales representatives to support higher closing rates and upsells.

B2B 81

B2B Sales CRM Enterprise 81

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. As well as their actionable customer success platform they provide a widely respected blog. how to design and build a sales & marketing growth machine, etc.

SaaS 64

SaaS Customer centricity B2B Best practices 64

JivoChat

AUGUST 10, 2023

Are you looking for solid ways to boost ecommerce sales without draining your time and budget? From generating brand awareness to converting leads, affiliate marketing can help ecommerce businesses scale their sales generation efforts without sacrificing company resources. Ready to learn more?Let’s Let’s begin!

Sales 75

Sales Marketing SaaS Construction 75

Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Scale Your Journey, Not Your Platform. Out-of-the-Box Functionality .

Best practices 87

Best practices Enterprise Accountability Marketing 87

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Brooke Cade is a writer who’s committed to helping businesses and sales professionals build stronger connections with their customers.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

JANUARY 4, 2019

In terms of sales, the probability of selling to an existing customer is up to 14 times higher than the odds of selling to a new customer. LMS offers an effective platform to remotely train workers without the need for face-to-face interaction. Repeat purchase is however driven by how happy the customer is after a transaction.

Customer Service 202

Customer Service Calibration Feedback Sales 202

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 108

Sales Marketing Metrics APIs 108

ShepHyken

NOVEMBER 10, 2017

This can ultimately result in the conversion of the visitor to a lead and closed sales by enriching users with relevant details about products/services. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken. Read Shep’s latest Forbes Article: The Phone Is The New Millennial Wallet.

Transportation 185

Transportation Analytics Banking Metrics 185

ShepHyken

NOVEMBER 2, 2018

The Winnie Chatbot has even gotten a CTR of 72 percent after its appearance on the Facebook Messenger platform. Bots retain information and in the world of sales, information is definitely powerful. Catalin Corzini is the founder of Ecommerce Platforms and Web App Meister. How You Can Utilize Chatbots to Guide Your Customers.

Chatbots 227

Chatbots Personalization Healthcare Government 227

JustCall

JULY 29, 2021

Competent sales teams are not built overnight. It involves a continuous practice of coaching sales teams. In fact, sales coaching plays a role in raising a high-performing team of sales reps. Missed sales quotas can be a source of chagrin for managers. So, are you tapping into coaching for your sales reps?

Coaching 86

Coaching Sales Scripts Construction 86

Cisco - Contact Center

NOVEMBER 6, 2023

In this role, Rodney will empower and enable Cisco’s g… Read more on Cisco Blogs Today, I am excited to share that Rodney Clark will be joining Cisco as our new Senior Vice President, Partnerships and Small & Medium Business.

Sales 98

Sales 98

ShepHyken

JUNE 29, 2018

For example, a sales team may be the first point of contact for customers. Knowing this, it is vital to get your business clued up on all social media platforms. By having more than one platform for users to access your product or service, this gives flexibility to your customers. Customer Feedback.

Customer Service 206

Customer Service Feedback Coaching Management 206

ClientSuccess

AUGUST 31, 2020

You’ve done your research, gone through the sales cycle, and made your decision. Now, the day is finally here – your team is finally implementing your new customer success platform. Getting started with a new customer success platform is your team’s chance to experience an onboarding process from your customer’s point of view.

SaaS 105

SaaS Accountability Metrics Sales 105

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. The good news is, a powerful customer experience platform can provide a clear look into the realm of Big Data. Customer service needs customer data.

Customer Service 230

Customer Service Contact Center Technology Big data 230

Totango

FEBRUARY 18, 2021

This is the first in the blog series “Supercharging your Tech Stack with Totango”. While a CRM provides a great view of your sales cycle, it doesn’t provide a holistic view of the entire customer relationship. Integrate with Totango – #1 Customer Success Platform. But are you utilizing your CRM to its fullest potential? .

CRM 70

CRM Sales Enterprise Marketing 70