financial-services 
ShepHyken
OCTOBER 4, 2019
This is, indeed, a smart financial move. Chances of repeated sales increase, if a customer forms a connection with your business. Communicate with your customers, understand their pain points, capture and respond to their feedback, identify where your customer service lacks, and proactively resolve their problems.
ShepHyken
FEBRUARY 9, 2018
This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. The answer is as obvious as it is overlooked: improve customer service.
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Nicereply
MAY 7, 2024
To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. Or, to put it another way, you need to manage customer pain points to drive sales. What obstacles are in the way of them purchasing or being fully satisfied with your services?
ShepHyken
APRIL 12, 2019
For example, Macy’s hired 1,500 employees at customer service call centers and countless more for sales floors across the country, while Target doubled its team dedicated to in-store pickups and curbside services. Every industry has different FAQs. Yet, seasonal hiring is not unique to retail during the holidays.
ShepHyken
JUNE 1, 2018
Some aren’t comfortable with the interface, some don’t understand the product well and need help, while others aren’t satisfied with the support services. But this is what you need to improve your existing products or services further. Try inspecting all features or services that are responsible for hampering their user experience.
ShepHyken
NOVEMBER 2, 2018
Chatbots have risen to prominence in almost every sector that needs to maintain a customer service front or any industry that maintains a database that would boost the customer experience if users had easy access to it. A bot can efficiently guide your customer through the website or through the products and services that you have.
Creative Virtual
JULY 10, 2019
By Liam Ryan, Sales Director. Traditional banks and financial institutions can no longer count on lifelong loyalty from their customers. They were excited to see how financial brands are using the technology today to provide customer self-service, assist agents in the contact centre and provide internal HR and service desk support.
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