Global Response

APRIL 1, 2021

The post Global Response joins Zendesk Partner Program to Improve Customer Relationships appeared first on Global Response. Global Response integrates the Zendesk Customer Experience Solution in order to provide the complete customer service solution that’s easy to use and scales with your business. MARGATE, FLA. APRIL 01, 2021 more.

Customer Experience 48

Customer Experience Customer Service Best practices 48

CCNG

JULY 6, 2022

Below are four ways to use your network to accelerate decisions, programs, and results. ?Peer-to-peer A key value of your professional peer network is its ability to condense time frames by vetting strategies, streamlining the decision process, accelerating program development, eliminating missteps, and shortening implementations.

Best practices 195

Best practices CCNG Benchmark Consulting 195

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Cisco - Contact Center

MARCH 26, 2024

This week marks the release of the 2024 CRN Partner Program Guide , which lists vendors that offer products and services through the indirect IT channel. Each year, CRN recognizes “an elite subset of t… Read more on Cisco Blogs

52

52

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. The Importance of a Smooth Transition in Your Outsourced Customer Care Transitioning your outsourced customer care program from one partner to another is a complex undertaking.

outsourcing 71

outsourcing Customer Care Best practices Management 71

Cisco - Contact Center

NOVEMBER 2, 2023

In just a few days, we’ll be together for Cisco Partner Summit 2023, in-person in Miami Beach and digitally, November 7-8. I’m so excited for this year’s program, which will be my third time … Read more on Cisco Blogs

Personalization 97

Personalization 97

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. The Importance of a Smooth Transition in Your Outsourced Customer Care Transitioning your outsourced customer care program from one partner to another is a complex undertaking.

outsourcing 62

outsourcing Customer Care Best practices Management 62

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 122

Contact Center Self service Analytics Banking 122

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. One way providers and partners can accomplish this is by helping customers choose the right communications technology to support hybrid work.

Surveys 179

Surveys Education Enterprise Technology 179

Beyond Philosophy

FEBRUARY 1, 2024

For example, my podcast partner and I did a survey using YouGov’s self-service platform. The respondents said I was more likely to eat at Panera and my podcast partner was more likely to eat at Chipotle. However, today’s tools are making that less of a problem as we experienced when we tried our partners’ platform.

Surveys 195

Surveys Self service Marketing Feedback 195

Cisco - Contact Center

JUNE 5, 2023

Black Belt Fire Jumper Training for Cisco Partners is the foundational Cisco security portfolio training program, identical to the Fire Jumper Academy for Cisco Employees. A Black Belt certification… Read more on Cisco Blogs

95

95

ShepHyken

JUNE 28, 2021

Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021. 25 Customer Experience Blogs to Add to Your Weekly Reading List by Jessica Wise. Here are 25 customer experience blogs to add to your weekly reading list.

Customer Service 365

Customer Service Government Customer Experience Marketing 365

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 114

Enterprise Education Best practices Customer retention 114

Beyond Philosophy

NOVEMBER 7, 2016

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Each program targets specific team fans and celebrates that connection with a reward. Dunkin’ Donuts gives DD Perks® rewards program members coffee for $.87

Transportation 419

Transportation Customer emotions Coaching Employee engagement 419

AnswerConnect

AUGUST 29, 2022

This month, AnswerConnect is helping TreePeople advance its school greening program aimed to protect students from harsh weather conditions. The post School Greening With TreePeople: AnswerConnect’s August Tree-Planting Partner appeared first on AnswerConnect Blog.

95

95

Aspect

OCTOBER 7, 2020

Aspect understands how valuable our channel partners are to our business and we appreciate the contributions from each and every partner. . As a part of our recent ACE 2020 event, we recognized the partners who have gone above and beyond with the following channel partner awards : .

Management 118

Management 118

Aspect

APRIL 29, 2021

Partner Spotlight Series ?focuses focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences.? . The post Partner Spotlight: ECS Telecom appeared first on Aspect Blogs. Learn more about them here. .

Enterprise 118

Enterprise Contact Center Technology Marketing 118

Totango

NOVEMBER 14, 2023

Get started today with the Drive Community Engagement SuccessBLOC The collaborative effort between Totango and Higher Logic has given rise to the Drive Community Engagement SuccessBLOC , a pre-built customer success program with best practices and out-of-the-box content created by our very own CS and community experts.

Chief Customer Officer 95

Chief Customer Officer Best practices Feedback Enterprise 95

AnswerConnect

NOVEMBER 2, 2021

As part of our giving back program, with our NGO partner TREES, we’ve passed the one-million-mark and planted 1,020,964 trees! The post AnswerConnect Plants Over One Million Trees Through Giving Back Program appeared first on AnswerConnect Blog.

91

91

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business. Retention is the new acquisition.

Enterprise 95

Enterprise SaaS Engineering Technical Support 95

ShepHyken

JANUARY 22, 2023

My Comment : This is one of the more interesting articles about loyalty programs. It also includes some findings on why customers would leave your program. It also includes some findings on why customers would leave your program. He assembled a list of the 13 most popular customer experience (CX) blogs.

Customer Service 120

Customer Service Contact Center Self service Consulting 120

JivoChat

AUGUST 10, 2023

Affiliate marketing is a strategy where businesses partner with professional affiliates in order to promote and sell their products. When you start an affiliate marketing program, you’ll use affiliate tracking software to track, manage, and organize your affiliates’ commissions, affiliate link clicks, and products sold.

Sales 75

Sales Marketing SaaS Construction 75

Beyond Philosophy

MARCH 14, 2016

When Starbucks recently announced changes to its rewards program, Twitter users lashed out at the coffee giant. They complained that the new program, which will award points based on the amount of money spent (rather than on the number of visits to Starbucks) will penalize regular customers who buy only small items, like a brewed coffee.

Brand ambassadors 283

Brand ambassadors Consulting Consulting Customer Experience 283

ShepHyken

OCTOBER 18, 2021

My Comment: The Chief Experience Maker, Dan Gingiss shares a blog-version of a story from his latest book, The Experience Maker , about how a “Happy Birthday” experience at a restaurant took a nice experience and made it memorable. United Airlines Partners With Paypal for Contactless Onboard Purchases by Alison Fox.

Customer Service 219

Customer Service Airlines Feedback B2B 219

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. How have you evolved your training program to accommodate remote and/or hybrid work environments? Hourly staff?

Customer Care 71

Customer Care outsourcing Employee engagement Contact Center 71

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 52

Contact Center Self service Analytics Banking 52

VirtualPBX

SEPTEMBER 14, 2023

Guest Blog from Sphinx Solution Nowadays, a solid communication system is the key to any business success. Integrating VoIP & texting in your business transforms the way you communicate with your partners, customers, and employees. This always ensures continuity for your partners and clients. What is VoIP?

voip 105

voip CRM Consulting Consulting 105

Aspect

MARCH 16, 2021

Partner Spotlight Series ? focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences. ? . iLink Solutions , an ARCOM Group company , was founded in 2005 and has been an Aspect partner since 2007. The post Partner Spotlight: iLink appeared first on Aspect Blogs.

Consulting 118

Consulting Consulting Contact Center Marketing 118

Branch Mesenger

JANUARY 4, 2018

Today, we want to explore some of our favorite blog posts that we've written over the course of the past year. Lessons from Partnering with the Enterprise. The seeds for our future product development and pilot programs were planted early. Read: Startup Partnerships 4 Lessons from Partnering with the Enterprise.

Healthcare 48

Healthcare Banking Enterprise Finance 48

Totango

NOVEMBER 14, 2023

Get started today with the Drive Community Engagement SuccessBLOC The collaborative effort between Totango and Higher Logic has given rise to the Drive Community Engagement SuccessBLOC , a pre-built customer success program with best practices and out-of-the-box content created by our very own CS and community experts.

Chief Customer Officer 62

Chief Customer Officer Best practices Feedback Enterprise 62

Beyond Philosophy

AUGUST 17, 2023

Time Well Spent Pine developed the Time Progression with his collaboration partner and colleague Dave Norton, founder of Stone Mantel and Insights Consultancy. You can find his certification class and frontline video training program there. ” Pine thinks people should value the time they spend with you.

Customer centricity 195

Customer centricity Self service Consulting Consulting 195

bold360 Blog

NOVEMBER 6, 2018

In a recent Forrester survey, B2C marketing decision makers indicated that 37% of their marketing program budget is spent on new customer acquisition, while in contrast, only 20% of their marketing budget is spent on driving retention of existing customers or upselling to them. She doesn’t know if she can trust you. .

Upselling 209

Upselling B2C Customer retention Marketing 209

Nicereply

MAY 27, 2021

It is successful execution on programs to turn these observations into new practices that led to Rancher Labs, recently acquired by SUSE, winning a 2021 Nicereply Customer Happiness Award for Customer Effort. They have observed that customers value this guidance and clarity and feel like a partner in the journey. Google Podcasts.

Customer Experience 105

Customer Experience Feedback Customer effort 105

Totango

NOVEMBER 27, 2023

Prebuilt programs and out-of-the-box reporting CS teams need standard reports tailored to several user types, like CSMs, CS leaders, executives, and operations teams. Strategy: Vision, innovation, roadmap, partner ecosystem, pricing flexibility and transparency, and community. Market presence: Revenue and number of customers.

B2B 92

B2B CRM Enterprise Upselling 92

BlueOcean

OCTOBER 4, 2023

Finding a partner who has a proven track record of attracting, training, engaging, and retaining agents in the language of your high-volume customer demographics is going to be the top priority of your RFP process. You’ll want to ask about labor markets, hiring timelines, retention stats and more.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Totango

MAY 17, 2023

Despite CS teams spending half of their time with key cross-functional partners in sales, many CS and cross-functional leaders still feel a gap in collaboration. The program aims to accomplish a higher level of partnership by investing in resources that set clear expectations for executives, along with senior-level outcomes and metrics.

Sales 107

Sales Marketing Metrics APIs 107